Toyota of Cleveland

Outstanding Customer Service I flew in from out-of-state to purchase a high end Ford from them. The service was outstanding. They arranged to pick me up at the airport. I was m I flew in from out-of-state to purchase a high end Ford from them. The service was outstanding. They arranged to pick me up at the airport. I was met in the airport and transported to the dealership in a luxury vehicle and dropped off at the front door. They made me very comfortable while I finalized the deal. They fed me lunch before I left and they made sure I had water for my 8 hour drive back home. They even made to follow up with me to make sure I made it home safely. Outstanding customer service!! Every detail accounted for and my sales associate very considerate to my every need during my 3 hours at the dealer. Highly recommend this Dealership. More

Great staff! Both my sales consultant and finance manager were great guys! Very friendly and knowledgeable. The waiting area was super clean. I would recommend thi Both my sales consultant and finance manager were great guys! Very friendly and knowledgeable. The waiting area was super clean. I would recommend this dealership to anyone interested in a Toyota. More

Very Good Experience Had been looking for an fj for several weeks. They had only one and it was initially too expensive. The professional commitment by Marina, her manager Had been looking for an fj for several weeks. They had only one and it was initially too expensive. The professional commitment by Marina, her manager, the used car manager and Tyler in Finance, to put a deal together which I could accept made me a new customer instead of just another looker. More

Best experience in over 60 years of buying new autos Our salesperson Vimal Roy was great in showing us the options and explaining in detail all questions asked - he was sincere and not pushy. His boss J Our salesperson Vimal Roy was great in showing us the options and explaining in detail all questions asked - he was sincere and not pushy. His boss Justin Chretien was also great. All questions were answered professionally and the rest is history - we purchased a Highlander Limited and love the car and the total expertise of the dealership. This car was difficult to find in our color and with the options desired but they came through. We traded in a 2013 Venza which we loved but you no longer make them. The dealership is much improved over the last couple of years and I would recommend them to anyone. A great experience. More

Finally found my FOREVER DEALER This was my second vehicle I have gotten from them. And I am sure that I will never go anywhere else as long as the service and sales always keeps tr This was my second vehicle I have gotten from them. And I am sure that I will never go anywhere else as long as the service and sales always keeps treating me like a person and not just a number. The hand shakes, the extra thank yous, and the willingness to make a fair deal feel just right. More

2011 Toyota Sienna Toyota of Cleveland along with our salesmen, Preston White, were very professional and not overbearing. We told them what we were looking for and the Toyota of Cleveland along with our salesmen, Preston White, were very professional and not overbearing. We told them what we were looking for and they assisted in every way. Mr. White did not try to sale us something more expensive or different. He listened to us and stayed with us through the whole process. Overall they were all very laid back and not pushy. Which is what I personally want in a car dealership. More

Great Service This dealership is always a great company to deal with and service is exceptional. Service personnel are always friendly and helpful. The waiting are This dealership is always a great company to deal with and service is exceptional. Service personnel are always friendly and helpful. The waiting area is clean and comfortable. More

GREAT EXPERIENCE We were in need of a new to us vehicle and after searching the internet we ended up here with what I knew was the best deal in town what I didn't expe We were in need of a new to us vehicle and after searching the internet we ended up here with what I knew was the best deal in town what I didn't expect was some of the best sales people. Not the typical "car salesman" these people care. I would recommend to anyone asking. More

New 2017 Toyota Camery Purchase My wife Delaine and I went to see what kind of deal we could get at the Toyota of Cleveland on a Saturday when snow was on the ground. Not knowing if My wife Delaine and I went to see what kind of deal we could get at the Toyota of Cleveland on a Saturday when snow was on the ground. Not knowing if they were open, due to the weather, and sure enough they were. Juan and Justin both helped us with our issues and questions we had about our Toyota van that we were wanting to trade in. They made us feel like family, and gave us a great deal. These folks are down home people who make you feel great while doing business with them. Zane the finance manager really knows how to make the closing move fast and smooth, he answers all of our questions, and really explains the entire process to you in a way that you can understand the it. All I can say is that we have always been Toyota people, and will always stay Toyota people. These guys have won our business now and for our further new car purchases. Thank you guys for the great hospitality. We love our new camery, and thanks for lunch.... More

Excellent Dealership. Purchased a 2017 Camery. Great experience. No pressure. Everyone we dealt with were friendly and professional. My salesperson, Brad Doty, was great to deal with. Love our new Great experience. No pressure. Everyone we dealt with were friendly and professional. My salesperson, Brad Doty, was great to deal with. Love our new Camry and highly recommend Toyota of Cleveland. Jim and Judy More