Toyota of Cleveland

Truely Outstanding Customer Service We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of We recently purchased a vehicle from Robert at Toyota of Cleveland and it was the most amazing shopping experience we've had in the past two months of automobile sopping. Our salesman Robert was a rock star!!! He made sure we felt valued as a customer especially making such a large purchase. Thank you Robert, Justin, and Kyle for all that you did!!!! More

very good responsiveness of dealership and employees was very good. assistance was good. this is the eighth car or truck I have purchased or leased for dealer responsiveness of dealership and employees was very good. assistance was good. this is the eighth car or truck I have purchased or leased for dealer owner. will continue dealing with owner. I suggest that you not require 25 words for completion of survey. More

Toyota of Cleveland customer service is amazing I am a teacher in Chattanooga and live in Chattanooga. The Toyota of Cleveland team treated me like royalty and they will you, too. My 10 yr old Camr I am a teacher in Chattanooga and live in Chattanooga. The Toyota of Cleveland team treated me like royalty and they will you, too. My 10 yr old Camry hybrid broke down and it was clear I needed to purchase a new car. Toyota of Cleveland delivered a new car to me at my work! All they knew was that I wanted a hybrid and wanted to see what they had to offer. The driver drove me to the shop where my car was in Dalton, GA, and then drove my car to Toyota of Cleveland to get evaluated there. They let met test drive a new RAV4 for a day. Then they let me test drive a new Prius and let me keep it until it was convenient for me to come to theit dealership in Cleveland. It became evident I needed a new car and after a week they had put me in 3 cars and I really got a feel for what I wanted. Thanks to Juanita the Internet sales manager and Monte, the manager, for working with me and my schedule to coordinate me testing out 3 cars. When I made it into the shop, salesman and leasing consultant Roger Thompson worked with me to come up with prices I was comfortable with and helped me to see the prices and advantages of different hybrids. He was very down to earth and friendly. I ended up leasing a 2016 Prius 4 that he showed me and am super excited and grateful for his expertise and patience in working to find the right fit for me. My experience was pleasant and everyone I worked with made me feel at ease with such a big purchase (for me) and important. Thanks also to Brad Cobb for his assistance. Rick Bowers- I need Thules. Will come see you too! More

Great Everyone was so great, helpful, and patient! All of my answers or concerns were immediately answered. They weren't PUSHY is one of the key reasons why Everyone was so great, helpful, and patient! All of my answers or concerns were immediately answered. They weren't PUSHY is one of the key reasons why I went with Toyota of Cleveland and not someone else. Overall, I would recommend them to anyone! More

Service The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Grea The service department at Toyota of Cleveland is the best service department hands down. They are very courteous and are respectful of your time. Great folks to business with. More

A Vety Pleasurable Experience From the first phone call that was returned quickly about our enquiry of a vechile purchase to the final paper work of our purchase , we were so impre From the first phone call that was returned quickly about our enquiry of a vechile purchase to the final paper work of our purchase , we were so impressed by every person we dealt with at Toyota Of Cleveland! They know how to get it done and do it right the first time! Our salesman, Justice Hall , was very easy to talk with and was very knowledgeable about the Toyota brand. More

New truck purchased (25665) This was my second time purchasing an automobile from Cleveland Toyota. Both there sales Department and service Department are very attentive (25665) This was my second time purchasing an automobile from Cleveland Toyota. Both there sales Department and service Department are very attentive to my needs as a new owner. Easiest deal I have ever done at any Dealership, they stand behind there word. More

Wonderful experience Our salesman was very courteous and thorough. Justice patiently answered all our questions, and wasn't afraid to say I will find out for you when he Our salesman was very courteous and thorough. Justice patiently answered all our questions, and wasn't afraid to say I will find out for you when he didn't know. He was respectful and never pushy. We very much appreciated his guidance and kept us in the boundaries of our price points. I would highly recommend others to this dealership. They are a well-run team, working hard to please the customer. More

Excellent Service This is the second Toyota we have purchased from this dealership. All of the staff is friendly and helpful. Our salesman, Brad Doty was especially h This is the second Toyota we have purchased from this dealership. All of the staff is friendly and helpful. Our salesman, Brad Doty was especially helpful and knowledgable. He patiently answered all questions and set the electronics in our new car! He was prepared and efficient during the purchase so we didn't have to deal with lengthy negotiations or paperwork. We highly recommend his services and will return to purchase another vehicle when we are ready. More