Toyota of Cleveland

excellent as always I have bought 7 new vehicles from this dealership. Eddie, Roger , and Tyler all were excellent. They treat me like family. Sales to service, excellent I have bought 7 new vehicles from this dealership. Eddie, Roger , and Tyler all were excellent. They treat me like family. Sales to service, excellent !! More

Roger Thompson was my sales consultant he was great 100. GREAT PLACE TO SHOP FOR A CAR PEOPLE WAS GREAT NEXT CAR I BUY WILL BE FROM TOYOTA OF CLEVELAND IN TN. AND EASY TO FIND GREAT PLACE TO SHOP FOR A CAR PEOPLE WAS GREAT NEXT CAR I BUY WILL BE FROM TOYOTA OF CLEVELAND IN TN. AND EASY TO FIND More

Awesome !! I had a fantastic experience with Toyota of Cleveland. They were kind and considerate and very helpful all the way through the process. No pressure sa I had a fantastic experience with Toyota of Cleveland. They were kind and considerate and very helpful all the way through the process. No pressure sales... Loved it !! I had started going to your service dept. for my other Toyotas and loved the service I received. Btw your facility surpasses other Toyota dealerships in the tristate area. I had some experiences that I reported to Toyota that I will never go back to that dealership again! Keep up the good work!!! Thanks again for my beautiful new RAV4 !!! More

another great experience at your service dept. can't thank you enough for your great service to my car. its always done in a timely manner and i always get a free car wash. we really appreciate it. can't thank you enough for your great service to my car. its always done in a timely manner and i always get a free car wash. we really appreciate it. More

AMAZING and SUPERB experience!!! RED CARPET, sales service is what we experienced at this Toyota dealer. We prayed together with our children, before we started our journey. We hav RED CARPET, sales service is what we experienced at this Toyota dealer. We prayed together with our children, before we started our journey. We have made it a goal to carefully try to make the best of our money, knowing that things cost, but we look for the best deals that fit our budget, and we stand strong on this foundation. First we will share our previous experience at other car dealers BEFORE we came to Toyota of Cleveland. We visited two other dealers whose appearance, grooming, and countenance portrayed a poor attempt to impress us, to their professional ability for sales, needless to say their rude silence as we where testing the cars, no positive interaction, unless we asked questions in reference to the cars. Those two previous experiences, let us to quickly walk out of their dealers. As a last stop, we decided to visit TOYOTA OF CLEVELAND in I-75, with a hope that we would find a car, and that actually someone would care with patience and with honesty to just listen, to what we wanted in a car. AN AMAZING EXPERIENCE!!! AS SOON AS WE PULLED in at TOYOTA, the FIRST IMPRESSION to us was the sales people grooming, distinguished by their polo shirts that clearly said Toyota, personal appearance, smiles, and handshake. WOW! what an OASIS, in the midst of previous disappointments and lack of interest to help us. THE First person that greeted us with a smile and handshake was Mr. Roger Thompson, that was our FIRST RED CARPET EXPERIENCE. We are sharing this experience not to downgrade any other dealer, but to express the RED CARPET feeling we felt. FIRST IMPRESSIONS are so important in todays market. The attention, details on the car, the TIME, smiles and personal genuine interest of Roger Thompson in our situation was a blessing. My wife and I felt very welcomed and treated with respect by Roger's professionalism through the entire process of buying our car. We came with the hope of being able to find a suitable used car, but after the ROYAL CARPET attention we received, the great deal given to us, and how Tyler Ratledge with so much care and patience worked with us through the business deal, we ended up buying not a used car but a beautiful, comfortable NEW car with only 13 miles. IN TODAYS Economy, and stressful life a place to feel welcomed is very important, a place we can proudly say we can come back to, for service, and even more, a place we can REFER OTHERS to, because we ourselves where treated with respect and top professionalism speaks louder than any "marketing strategy." THANK YOU ROGER THOMPSON, MR. TYLER RATLEDGE, and the rest of the staff at Toyota for an AMAZING and SUPERB EXPERIENCE. More

Best car leasing experience This was the best car purchase/leasing experience I've ever had. I give a special thanks to Roger Thompson and Lee Harrell. These two gentlemen demons This was the best car purchase/leasing experience I've ever had. I give a special thanks to Roger Thompson and Lee Harrell. These two gentlemen demonstrated an extraordinarily high level of professional and personal customer service and respect. I highly recommend Toyota of Cleveland to anyone and everyone looking to purchase or lease a quality vehicle. More

Jackson I am using your dealership because of the service and a problem that was handled for me by Keith Jackson hey took my server problem very serious and w I am using your dealership because of the service and a problem that was handled for me by Keith Jackson hey took my server problem very serious and went above and beyond to make sure to take care of my problem and for that reason I will use your dealership and I have just purchased a new RAV4 from the dealership because of that service experience More

Best truck buying experience My salesman Roger Thompson was by far made this truck buying the best ever he was not pushy or try to force me into anything he was very helpful in al My salesman Roger Thompson was by far made this truck buying the best ever he was not pushy or try to force me into anything he was very helpful in all aspects of the deal I would recommend him the be my team leader if he worked for me More

Efficient & businesslike I was in and out for my 10,000 mile checkup before I could even get comfortable in the waiting room. Good job, TOyota of Cleveland! I was in and out for my 10,000 mile checkup before I could even get comfortable in the waiting room. Good job, TOyota of Cleveland! More

Dependable & quick turnaround Each experience has met my expectations and the fast turn time is appreciated. Service after the sale is most likely the main reason people provide r Each experience has met my expectations and the fast turn time is appreciated. Service after the sale is most likely the main reason people provide references to their friends. More