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Toyota of Cleveland - Service Center

McDonald, TN

4.9
348 Reviews

348 Reviews of Toyota of Cleveland - Service Center

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November 04, 2020

Service at this location is exceptional! They go the extra mile and take the time to explain what is being done, which I really appreciate. More

by carolyndavanzo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry...can't remember but he was great!
October 24, 2020

2019 Highlander in for 20000 service. Mr. Dixon advised us there was a recall on vehicle and they had parts to perform service if we were interested. Took about 2-1/2 hours to perform. More

by Crabtreejo
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Dixon
October 12, 2020

Two faced is probably the best way to describe Service/Parts leadership. Not genuine and are only there to put on an act to serve their own short term interest instead of the bigger picture... Kee More

by nokingnothrone324
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Trout
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Susan Tubbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2020 -

Toyota of Cleveland responded

Hi. Customer satisfaction is our highest priority, and I apologize for your experience. My General Manager, Monte Burney, would like to speak more with you about your experience. Can you please contact him at mb@toyotaofcleveland.com or 423-664-9715. Thank you.

October 09, 2020

Willing to work with my change in scheduling with no hassle. Great service, fast and informative. We always get our car serviced here even though we live in Dalton, GA. More

by lsprites
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justice Goodner
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

They always do a good job. Always nice and very helpful. I don’t take my car anywhere else. I work in cleveland so it is convenient. More

by Dot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2020

Andy Peak and Service Department got me out quickly and did a great job! As always work quoted before done. I’ll be back with another car soon. More

by lewwarren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 18, 2020

Anthony patiently talked me through a VSC situation when I was stranded in Atlanta. Toyota of Cleveland you are THE BEST! Have bought two Camry XLEs(1994 and 2007) from this dealership and will always shop More

by bsorah1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Durbin
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2020

A miracle occurred, just had my oil changed. This time it was done correctly and I didn’t have my oil light come on as I was leaving. And I wasn’t accosted by two mechanics giving me a dog and pony show tryi More

by Kathysteves
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Peek
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 31, 2020

The staff at this dealership has been helpful. I like being able to go online and choose a date and time for oil changes. It is convenient, especially when the shop is closed. More

by nanaspe97
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My husband took the vehicle in for servicing, he just said they were friendly.
August 29, 2020

I was there for a fuel pump replacement (recall). Considering the work involved in replacing the pump, I was in and out in a relatively short period of time. There was no cost to me for the replacem More

by aaronpatt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Trout
5.0
This rating includes all reviews, with more weight given to recent reviews.
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