Toyota of Cleveland - Service Center

Went above and beyond When I’d lost a key I can happily report that buying the key replacement coverage paid off. A new key for my new RAV4 would have been $470 but instead When I’d lost a key I can happily report that buying the key replacement coverage paid off. A new key for my new RAV4 would have been $470 but instead cost ZERO. Additionally the service guy happily synced my phone again for me, showed me how to remove back seat headrests when I want and the cargo cover. Finally he took a few minutes to easily tutor me on my Navigation System. I was extremely pleased with the friendly thorough beyond the pale Service. More

10000 mile service Very pleased with the service department. While the department was busy, we were in and out within an hour. Everyone was friendly and very professiona Very pleased with the service department. While the department was busy, we were in and out within an hour. Everyone was friendly and very professional. More

Service department always great Easy On line appointment made that morning fast friendly service with detailed explanation in and out under hour. Waiting area always clean and refres Easy On line appointment made that morning fast friendly service with detailed explanation in and out under hour. Waiting area always clean and refreshments for customers. More

As usual, always the best service at Toyota of Cleveland! I totally trust Toyota of Cleveland to service my vehicle. I have owned my 2008 Tundra almost 10 years. It has never been serviced at any other dealer I totally trust Toyota of Cleveland to service my vehicle. I have owned my 2008 Tundra almost 10 years. It has never been serviced at any other dealership. My wife and I have owned several Toyota vehicles, all purchased at Toyota of Cleveland. More

Service on 4 runner Very helpful and friendly, fixed the problem, will return for service in the future. I would also recommend this dealership to friends and family memb Very helpful and friendly, fixed the problem, will return for service in the future. I would also recommend this dealership to friends and family members More

In a Bind!! On a long awaited vacation heading to Virginia from Texas. Along the way we were having difficulty with our Saturn Vue. It was getting worse and worse On a long awaited vacation heading to Virginia from Texas. Along the way we were having difficulty with our Saturn Vue. It was getting worse and worse so we pulled over at the next exit which happened to be some major car dealerships. When we pulled into the Toyota of Cleveland I noticed a fine young gentleman outside of the dealership who sort of look bewildered with our Texas license plates. It turns out he was my Guardian Angel named Mason Pittman!!! A very courteous gentleman he is. He patiently escorted us around the complex and we finally found a beautiful Nissan Vasser. I believe it was his first encounter with out of staters from Texas. He also made sure my lovely wife (who is disabled) was taken care of and her needs were met. A first Class service! After the necessary paperwork and dealing with the transaction, ( a full belly of coffee) we were happily on the road heading to the Commonwealth. Mr. Pittman, along with his backup team of professionals, showed a no pressure atmosphere to us yet showed an enthusiastic zeal in car selling. I couldn't find a better dealership to deal with! Mr .Pittman, my Lone Star Stetson is tipped for you!! More

service check up on my car 9/27/17 Was ready for my car as soon as I drove into the service center. Andy Peek helped me and was very gracious and professional. I waited in a comfortable Was ready for my car as soon as I drove into the service center. Andy Peek helped me and was very gracious and professional. I waited in a comfortable lounge until my car was ready. Andy kept me up to date on what needed to be done to my car. When finished he walked with me to office area to pay my bill. I am very satisfied actually more than satisfied with the work done on the car and the service. More

12 month 10,000 Rav4 Service My Rav4 was serviced on time and promptly. The waiting room is very clean and the service personnel are very friendly and helpful. The car wash is a g My Rav4 was serviced on time and promptly. The waiting room is very clean and the service personnel are very friendly and helpful. The car wash is a great added perk. More

Great staff and good service Our first service on our new 2017 4runner was a great experience. Service was prompt and all the staff were very friendly and helpful. thank you Toyo Our first service on our new 2017 4runner was a great experience. Service was prompt and all the staff were very friendly and helpful. thank you Toyota of Cleveland More

90K servicing My 2012 Highlander was serviced promptly and thoroughly. While I waited, Mr. Don Roberts,service Center Liaison, showed me how to access the My Toyota My 2012 Highlander was serviced promptly and thoroughly. While I waited, Mr. Don Roberts,service Center Liaison, showed me how to access the My Toyota App. I am very pleased. More