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Toyota of Cool Springs

Franklin, TN

4.7
900 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 900 reviews

December 22, 2018

ohio state fan converts michigan fans come see these three great men and i promise they will take care of you, you will drive away a happy customer, they will make you laugh and you will g More

by dognurse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Ashmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick Edmonson
Dec 24, 2018 -

Toyota of Cool Springs responded

We're so glad that we were able to go above and beyond your expectations! Thanks again for the recommendation. We look forward to your next visit! Take care!

December 21, 2018

Purchase of new car I have purchased 19 cars in my life and Pat Howard is by far the best auto sales advisor I have ever dealt with. He is, by far, the most knowledgeab More

by Joe
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2018 -

Toyota of Cool Springs responded

This is so great to hear, Joe! Our staff is dedicated to providing our customers with the best automotive experience so we will be sure to pass along your feedback to Pat. Please don't hesitate to reach out to us if there's anything more we can do!

December 21, 2018

Carlos was great. Easy to talk to, great transparency... nice and clean place. Really had a.great buying experience! Thanks Carlos and hopefully I can send some busines More

by cjcollins089@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Toyota of Cool Springs responded

Hello, thank you for your kind words and this wonderful review! We hope to see you soon!

December 20, 2018

Excellent experience working with Frederick and Greg on a deal that required a quick turnaround and some add-on accessories. Both were very professional and very responsiv More

by RCL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Shuman, Frederick Edmonson
Dec 21, 2018 -

Toyota of Cool Springs responded

Rcl, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit. We are always more than happy to assist you if anything else comes up. Take care!

December 17, 2018

Fast service Great service on my Rav4 with Chris! He kept me updated as everything was being done and a comfortable place to wait! I recommend Chris! More

by suzie313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wilson
Dec 20, 2018 -

Toyota of Cool Springs responded

Suzie313, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

December 15, 2018

For good service I bought Toyota Sienna from cool spring.Carlos griffin was very good man and helpful.I want to recommend my friends to buy cars from Carlos. More

by Krishaa2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Griffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Toyota of Cool Springs responded

It really means a lot to us that you took the time to write such a positive review about Toyota of Cool Springs so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Thank you so much again for your feedback! We hope you have a great day!

December 15, 2018

Jeff Williams is Excellent!! It was such a pleasure I working in buying a RAV4. I was actually out of town and needed a car because I was having so much trouble wit my Honda van a More

by Cullen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Toyota of Cool Springs responded

Cullen, we are so pleased that we were able to meet (and hopefully even exceed) your expectations and that you enjoyed your time here at Toyota of Cool Springs. On behalf of the entire team, let me say that it was our pleasure serving you and meeting your needs. We look forward to seeing you again.

December 15, 2018

Jeff Williams made the car buying process the best I have ever experienced. Very transparent and smooth. Always doing the little extra things that I was not expecti More

by LHN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2018 -

Toyota of Cool Springs responded

Hi Lhn, we are very happy to have provided you with such a positive experience!

December 15, 2018

Accommodating and hassle free! I bought my first car from Frederick at Toyota of Cool Springs and it was a great experience. I was nervous to make such a big purchase and had so man More

by Brookechan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Dec 17, 2018 -

Toyota of Cool Springs responded

Brookechan, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! We can't wait to see you again, have a great day.

December 15, 2018

Couldn’t Be Happier I started looking at cars months ago and had initially come in and spoken with Celeste. She was transparent, not pushy at all, and so helpful! If I he More

by elizzyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken James, Celeste Hunter
Dec 17, 2018 -

Toyota of Cool Springs responded

Hi Elizzyr, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Toyota of Cool Springs

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