Toyota of Des Moines - Service Center

$96 is way to much for an oil change/full service! I was unaware that my free oil changes were up. When I made the appointment no one mentioned that. So when I was asked to pay $96 for an oil change. I was unaware that my free oil changes were up. When I made the appointment no one mentioned that. So when I was asked to pay $96 for an oil change. It came as quite a shock. More

I can't complain about anything they are always a big help Kind, courteous, helpful, and and very pleasant to interact with help Kind, courteous, helpful, and and very pleasant to interact with More

I don't like review questions. Need I say any more. It was just an oil change and tire rotation. Need I say any more. It was just an oil change and tire rotation. More

Slower than expected. 2 1/2 hour wait time. Glove compartment door fell open on the way home and we can't close it. ?? We live 60 miles away. 2 1/2 hour wait time. Glove compartment door fell open on the way home and we can't close it. ?? We live 60 miles away. More

I arrived early but they got me in anyway and got started. Very efficient. I like how they kept me very informed through the entire process. Even though it was simple maintenance, they took it se started. Very efficient. I like how they kept me very informed through the entire process. Even though it was simple maintenance, they took it seriously just like anything else. I love the video given so I can see everything More

Shop techs were helpful and attentive. Office staff could have been more patient with questions I had setting up appointment. Office staff could have been more patient with questions I had setting up appointment. More

The price was $50 more than the online quote. Getting too expensive for just routine maintenance. Looked around the empty lot and was given a joke of an offer for a trade. I ended up purchasing a Getting too expensive for just routine maintenance. Looked around the empty lot and was given a joke of an offer for a trade. I ended up purchasing a Rav from another dealer with $3000 more for my car as a trade. More

Promptly getting me in, comfortable waiting rooms, and getting me on the way when service was done. getting me on the way when service was done. More

Justin Madison was my Service Advisor and is a real asset to Toyota of Des Moines. He is highly knowledgeable, very responsive, highly available, customer oriented, articulates the problem and solutions to t to Toyota of Des Moines. He is highly knowledgeable, very responsive, highly available, customer oriented, articulates the problem and solutions to the problems understandably, he is very willing to work with my warranty company and he communicates quickly and succinctly as needed. I have a high mileage Tundra and trust it’s reliability and I trust Justin’s knowledge for maintaining my truck. More

Blake was very pleasant knowledgeable went above and beyond to take of me and and my cars needs beyond to take of me and and my cars needs More