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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,937 Reviews
Call Service Center (515) 276-4911

1,937 Reviews of Toyota of Des Moines - Service Center

Sort by
June 11, 2024

Treated well. Told costs before service. Comfortable waiting area. Helpful video of service provided. Detailed written report. More

by PROPREV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose and Terry
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

Helpful
June 11, 2024

Excellent service completed in reasonable time. Chris was able to answer all my questions.Definitely would recommend Toyota service. More

by Mary Messler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Gaffin
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

Helpful
June 11, 2024

Service is always exceptional. They keep me informed about the status of my car and make recommendations for maintenance to keep my Highlander in top condition. And when all I need More

by landersendvm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

Helpful
June 11, 2024

Efficient service check-in. Services performed were quick, inspection thorough. Very good value for services required. More

by RNMARTIN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

Helpful
June 11, 2024

Polite, friendly, and fast. The shuttle was a big plus! Love my Toyota peeps in DSM! More

by bstanfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

Thrilled you had a fantastic experience! We appreciate you recognizing our courteous customer care, service videos, comfortable waiting area, and clear communication.

Helpful
June 11, 2024

Terrible customer service, they focus on the unnecessary things like my floor mats literally!!! They state they will top up all the fluids but they didn't and claim they don't top up fluids so what's the po More

by GRADAM94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Hutt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schulz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Colton Powers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are disappointed that you don’t feel we provided the most important recommendations for your vehicle. If you would like to discuss this further, please contact our General Manager, JP Phillips.

Helpful
June 10, 2024

Very accommodating I like the video inspections Fast service Like the car washes Thank you More

by knicks1632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

Helpful
June 10, 2024

Didn't even have a reservation and they got me right in. Only took 45min for my oil change. Great Service More

by plarson33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

Helpful
June 09, 2024

Easy to schedule and the work was done in the time indicated. Everyone I came in contact with was knowledgeable and professional. More

by mjnaumann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
Jun 10, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

Helpful
June 09, 2024

Good customer service and keep their appointment on schedule which helps with the overall customer experience More

by jross0622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name unknown
Report | Print
Jun 10, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

Helpful
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