Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,481 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
Contact Dealership
View Awards

43301 12th St West

Lancaster, CA

93534

Directions

By Type

Showing 6,481 reviews

April 25, 2026

I arrived with an appointment, but still noticed that other people were attended before me. No one approached me and said we'll be right with you. There were people in the area, but again no one approach More

by KITTYLOVE61
Recommend Dealer
No
Employees Worked With
Haiti
Report | Print
April 23, 2026

Regularly fail to meet minimum standards for reliable maintenance. I can’t tell you how fed up I am with errors in EVERY visit. More

by sfbeachdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see my tegular guy.
Report | Print
Apr 24, 2026 -

Toyota of Lancaster responded

We’re truly sorry to hear about your repeated experiences and understand how frustrating this must be. Consistently meeting reliable maintenance standards is something we take very seriously, and it’s clear we have not met those expectations during your visits. This is not the experience we want for our customers, and we would appreciate the opportunity to look into what’s been going wrong and make it right. Please reach out to us directly so we can review your service history, address any ongoing concerns, and work toward restoring your confidence in our team.

April 23, 2026

When I make an appointment they get me in quickly, my service manager Gustavo has been assisting me with an issue and I appreciate his help. More

by jamesjones2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear your appointments have been handled promptly and that Gustavo has been helpful in assisting you with your concern. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to continuing to assist you!

April 23, 2026

Quick and efficient. Honest and caring Quick service and knowledgeable staff Nice and caring. Great communication. More

by kandi
Recommend Dealer
Yes
Employees Worked With
Max and another nice man
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you so much for your kind words! We’re glad to hear you had a quick and efficient experience and that our team’s honesty, care, and communication stood out to you. Providing knowledgeable service and making our customers feel supported is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future!

April 22, 2026

Fast and professional service. Satisfied withy he parts being oh in stock for the repair to be done in a timely manner. More

by lianavalencia13
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear you experienced fast and professional service. It’s great to know having the parts in stock helped us complete your repair in a timely manner. We truly appreciate your support and look forward to assisting you again in the future!

April 22, 2026

I had an appointment for a half hour job that took 6 hours, but I understand how it works and that I am not the only customer. More

by garryconner1
Recommend Dealer
Yes
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you for your feedback and for your understanding. We sincerely apologize for the longer-than-expected wait time, as we know your time is valuable. While we do our best to stay on schedule, unexpected delays can sometimes occur. We truly appreciate your patience and will continue working to improve our efficiency and communication. We hope to provide you with a quicker experience on your next visit.

April 21, 2026

This was the first time back to this dealership to have vehicle maintenance done since 2018. Everything went smoothly and I even bought a new set of tires there. The service Advisor did a great job. More

by Tacoma5150
Recommend Dealer
Yes
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you for choosing to return to us after so many years. We truly appreciate your trust! We’re glad to hear everything went smoothly during your visit and that you were satisfied with both your maintenance service and your new set of tires. It’s especially great to know your Service Advisor made a positive impression. We look forward to continuing to take care of your vehicle for many years to come!

Apr 23, 2026 -

Tacoma5150 responded

The one thing I forgot or could not remember were the names of both the service advisor, which was Joe Garcia and the young lady who sold me the nice Yokohama tires, which was Yuliana Perez. Bothe these individuals did a fantastic job! My car is now ready for its next trip. Thank you Lancaster Toyota!

April 20, 2026

In and out within an hour, for a scheduled oil change and tire rotation great service More

by ECBERMAN
Recommend Dealer
Yes
Report | Print
Apr 21, 2026 -

Toyota of Lancaster responded

Thanks so much for your feedback! We’re glad to hear you were in and out within an hour for your scheduled oil change and tire rotation. It’s great to know our team provided you with efficient, quality service. We appreciate your support and look forward to seeing you again!

April 20, 2026

He was a male, older guy. He was nice and respectful He was very professional More

by yamilethmachado51
Recommend Dealer
Yes
Report | Print
Apr 21, 2026 -

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team member provided you with respectful and professional service. We truly appreciate you taking the time to share your experience and hope to see you again soon!

April 19, 2026

Zero after-sales support. 6 weeks after the sale I'm still waiting for a check the dealership owes me, and I'm being ghosted by the salesman about an issue with the car that More

by Disappointed Buyer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Anthony Doyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lester Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Gawellek
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2026 -

Toyota of Lancaster responded

We’re sorry to hear about your experience. This is not the level of service we aim to provide. Delays in issuing payments and a lack of follow-up are not acceptable, and we understand your frustration. We’d like the opportunity to make this right. Please reach out to us directly so we can look into the status of your check and address the concern with your vehicle as quickly as possible.

1
2
...
649