Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,485 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
Contact Dealership
View Awards

43301 12th St West

Lancaster, CA

93534

Directions

By Type

Showing 6,485 reviews

April 27, 2026

I have a very noisy new truck and a tailgate that won't work when it needs to and neither one got fixed. However the general sales manager is working with me to try to get things fixed More

by GLYNNSCAR
Recommend Dealer
No
Employees Worked With
Mike H
Report | Print
Apr 27, 2026 -

Toyota of Lancaster responded

Thank you for your feedback. We’re sorry to hear about the issues with your new truck and understand how frustrating that must be. We’re glad our General Sales Manager is actively working with you to get everything resolved. Please know we take concerns like this seriously and are committed to making things right. If there’s anything further you need in the meantime, don’t hesitate to reach out. We appreciate your patience and the opportunity to improve your experience.

April 27, 2026

Easy to make an appointment. Communicated well and gave me the car back at the time said More

by ortizroger4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment was easy, that our team communicated clearly, and that your vehicle was ready on time. We truly appreciate your support and look forward to serving you again!

April 27, 2026

Great experience buying my new car. The process was smooth, no pressure, and everything was explained clearly. Big thanks to Anthony Doyle for making it easy. I’d definitely recommend h More

by RALPH.CANCIO1113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2026 -

Toyota of Lancaster responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great car-buying experience and that everything felt smooth, clear, and pressure-free. We’ll be sure to pass along your kind words to Anthony Doyle, and he’ll really appreciate it! Congratulations on your new car, and thank you for your recommendation. We look forward to assisting you again in the future!

April 26, 2026

He is always there for me,helpful,professional, and a great person.I really.like Eric He's a keeper More

by pebz51
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Erick Bravo
Report | Print
Apr 27, 2026 -

Toyota of Lancaster responded

Thank you for your kind words! We’re so glad to hear that Eric has been consistently helpful, professional, and supportive. We’re lucky to have him on our team, and we’ll be sure to share your feedback with him. We truly appreciate your continued trust and look forward to assisting you again!

April 25, 2026

I arrived with an appointment, but still noticed that other people were attended before me. No one approached me and said we'll be right with you. There were people in the area, but again no one approach More

by KITTYLOVE61
Recommend Dealer
No
Employees Worked With
Haiti
Report | Print
Apr 27, 2026 -

Toyota of Lancaster responded

Thank you for sharing your experience. We’re truly sorry to hear that you felt overlooked and not valued during your visit since that’s not the level of service we aim to provide. Even with an appointment, you should always be acknowledged promptly and kept informed, and we apologize that this didn’t happen. Your feedback is important, and we will be addressing this with our team to ensure every guest is greeted and assisted in a timely and respectful manner. We genuinely appreciate your business and would like the opportunity to make things right. Please feel free to reach out to us directly so we can better assist you and restore your confidence in our dealership.

April 23, 2026

Regularly fail to meet minimum standards for reliable maintenance. I can’t tell you how fed up I am with errors in EVERY visit. More

by sfbeachdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t see my tegular guy.
Report | Print
Apr 24, 2026 -

Toyota of Lancaster responded

We’re truly sorry to hear about your repeated experiences and understand how frustrating this must be. Consistently meeting reliable maintenance standards is something we take very seriously, and it’s clear we have not met those expectations during your visits. This is not the experience we want for our customers, and we would appreciate the opportunity to look into what’s been going wrong and make it right. Please reach out to us directly so we can review your service history, address any ongoing concerns, and work toward restoring your confidence in our team.

April 23, 2026

When I make an appointment they get me in quickly, my service manager Gustavo has been assisting me with an issue and I appreciate his help. More

by jamesjones2398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear your appointments have been handled promptly and that Gustavo has been helpful in assisting you with your concern. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to continuing to assist you!

April 23, 2026

Quick and efficient. Honest and caring Quick service and knowledgeable staff Nice and caring. Great communication. More

by kandi
Recommend Dealer
Yes
Employees Worked With
Max and another nice man
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you so much for your kind words! We’re glad to hear you had a quick and efficient experience and that our team’s honesty, care, and communication stood out to you. Providing knowledgeable service and making our customers feel supported is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future!

April 22, 2026

Fast and professional service. Satisfied withy he parts being oh in stock for the repair to be done in a timely manner. More

by lianavalencia13
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear you experienced fast and professional service. It’s great to know having the parts in stock helped us complete your repair in a timely manner. We truly appreciate your support and look forward to assisting you again in the future!

April 22, 2026

I had an appointment for a half hour job that took 6 hours, but I understand how it works and that I am not the only customer. More

by garryconner1
Recommend Dealer
Yes
Report | Print
Apr 23, 2026 -

Toyota of Lancaster responded

Thank you for your feedback and for your understanding. We sincerely apologize for the longer-than-expected wait time, as we know your time is valuable. While we do our best to stay on schedule, unexpected delays can sometimes occur. We truly appreciate your patience and will continue working to improve our efficiency and communication. We hope to provide you with a quicker experience on your next visit.

1
2
...
649