Toyota of Lancaster

Marcos is friendly and helpful , he was with us till the end of the sale of my new truck thanks Marcos and thanks Toyota Lancaster. end of the sale of my new truck thanks Marcos and thanks Toyota Lancaster. More

Omar is a very good and a very kind helpful person and we know him for almost 6 years, God bless you Omar know him for almost 6 years, God bless you Omar More

Excellent service. Helped with everything I needed! Even went out of the way to try and help me set up my GPS. They were not able to but appreciate the service Helped with everything I needed! Even went out of the way to try and help me set up my GPS. They were not able to but appreciate the service More

Jeff is the best salesman in the antelope valley. He took his time and meet all my needs. Would most definitely recommend his services to others. He took his time and meet all my needs. Would most definitely recommend his services to others. More

Excellent customer service fast and welcoming My service advisor Answered all questions I had 100% satisfied service advisor Answered all questions I had 100% satisfied More

Took in our 2022 Toyota Highlander Hybrid because the driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgo driver side mirror shakes. They replaced it with a new one. The new mirror was worse than the old one. Then the door lock stopped working, they forgot to attach it when they put the door panel back on. So I had to make another appointment for them to fix it and check the new mirror. Sure I'll take another day off. Took it in, they fixed the door lock but now it makes a clicking noise when unlocked which they said was normal even though it didn't make that noise before. Then they said they would have to order another mirror and would call me in a few days once the part was in. So a week goes by with no call so I called them and yep they had the part in, probably by the next day. So I took another day off to take the Highlander in, waited close to 2 hrs but worth it right? Nope the new mirror shakes too. But at least Eduardo Jimenez told me about it instead of seeing it once I drove away. So apparently there's nothing they can do, it's up to the manufacturer to fix it and do a recall. To top it off this isn't the only issue with the vehicle. When driving you can hear wind noise which gets louder the faster you drive, so when you're on the freeway it sounds like you're in a wind tunnel. Horrible right? It doesn't take a genius to figure out it's the weather rubber seals but they won't change them and we can't do it ourselves because it would void the warranty. These issues were from the beginning so we've been dealing with different dealerships for over a year now. You would think that Toyota would have better customer support and get it fixed, I mean it's a new vehicle and not a cheap costing vehicle either. It would be nice if Toyota just cared about their customers. All we get is the run around and the only outcome has been our time, the time we take off of work, the gas we spent taking it to different dealerships, the hours we wait, all for nothing. This is our fourth Toyota vehicle and will be our last. We just bought another vehicle but we went with Honda because of all the issues we've had with Toyota. Wished we had gone with Honda from the beginning. More

Estuvo bn el servicio me gusto estaré llevando mi Toyota Prius a sus chequeos y mantendré el mantenimiento al dia Prius a sus chequeos y mantendré el mantenimiento al dia More

Reasonable, helpful, considerate, fast-working, friendly, understanding, flexible, awesome, genuine, respectful, options, good, smooth process understanding, flexible, awesome, genuine, respectful, options, good, smooth process More

Everyone was very upbeat and helpful. The cost for the service was very reasonable. We will definitely be using Toyota for all our future services. The cost for the service was very reasonable. We will definitely be using Toyota for all our future services. More

It’s local and I’m glad the dealer wants to keep a good business with the locals. business with the locals. More