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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
6,718 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 6,718 reviews

August 08, 2026

Nancy Rojas went above and beyond to help me find the tires I needed. She provided outstanding customer service, maintained a positive attitude throughout the entire process, and greeted me with a genuin More

by portillojefferson34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojas
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you so much for the outstanding review! We’re thrilled to hear that Nancy Rojas went above and beyond to help you find the tires you needed. Her professionalism, kindness, positive attitude, and genuine care for our guests are exactly what we strive for. We’ll be sure to share your wonderful recognition with Nancy. Thank you for choosing Toyota of Lancaster and for taking the time to highlight her exceptional service!

August 07, 2026

Great service Service was timely and all questions and problems were resolved I will return in the future More

by khard2854
Recommend Dealer
Yes
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the great review! We’re happy to hear that your service was completed in a timely manner and that our team was able to address all of your questions and concerns. We truly appreciate your trust and are grateful to know you plan to return in the future. We look forward to taking care of you again!

August 07, 2026

Long wait to check in. Will not schedule for a Friday again. Otherwise excellent all around. More

by sharrelaterno
Recommend Dealer
Yes
Employees Worked With
Service. Don’t know name of staff.
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for sharing your feedback! We’re glad to hear that, aside from the check-in wait, you had an excellent experience overall. We apologize for the longer wait when checking in, especially on a busy Friday. We appreciate your patience and understanding, and we’ll continue working to make the check-in process as smooth and efficient as possible. Thank you for choosing Toyota of Lancaster, and we look forward to providing you with an even better experience next time!

August 07, 2026

The service manager, Sean always takes care of me and Kiara is always pleasant to deal with and gets my car out in a timely manner. And if I have any issues, they will take care of me. More

by shelsley
Recommend Dealer
Yes
Employees Worked With
Kiara
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the wonderful review! We’re so glad to hear that Sean and Kiara consistently provide you with excellent service and make sure your vehicle is taken care of in a timely manner. It’s especially great to know that they’re always willing to address any concerns and make sure you feel taken care of. We truly appreciate your continued trust in Toyota of Lancaster and look forward to seeing you again!

August 07, 2026

Quick and easy Nancy was very communicative. They were able to get me in quickly and service the car. They were very responsive and explained any questions I had. Overall helpful and good experi More

by Empe_soba
Recommend Dealer
Yes
Employees Worked With
NANCY ROJO
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the great review! We’re thrilled to hear that Nancy provided excellent communication and helped make your visit quick, easy, and informative. It’s wonderful to know she was responsive, answered your questions, and kept you informed throughout the service. We truly appreciate your business and are glad you had such a positive experience. We look forward to seeing you again!

August 06, 2026

It's good Oil change was faster then usually specially since it was at the end of the day More

by GREGORIOMOJI17
Recommend Dealer
Yes
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear we were able to complete your oil change faster than usual, especially with your visit being later in the day. We appreciate your business and are happy we could provide you with a quick and convenient experience. We look forward to seeing you again!

August 06, 2026

Services not like before, inconsistent policies hardly any communication, kept my vehicle to long without a comp rental, charged me for a diagnostic and did not informed me of any charges… More

by MARYEHERRERA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenda Hernandez
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for sharing your feedback. We’re sorry to hear that your recent experience did not meet the level of service you have come to expect from us. We understand your concerns regarding communication, the length of time your vehicle was in our possession, transportation, and the diagnostic charge. We apologize if the diagnostic fee was not clearly communicated to you before the service was performed. We strive to provide clear explanations and obtain authorization for applicable charges, and we regret any confusion this may have caused. We appreciate your feedback and would welcome the opportunity to review your visit and the charges with you. Your business is important to us, and we hope we can regain your confidence in Toyota of Lancaster.

August 06, 2026

Max was an excellent service provider. He got me in and out of service within 2 hours which was excellent. No wait time to check in or out. More

by oal12002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the wonderful review! We’re thrilled to hear that Max provided excellent service and made your visit quick and convenient. We’re glad there was no wait at check-in or checkout and that he was able to have you back on the road within two hours. We’ll be sure to share your kind words with Max. We truly appreciate your business and look forward to seeing you again!

August 06, 2026

Great ! I was a walk in and was out quickly. Staff was very friendly. More

by ayqchulabills
Recommend Dealer
Yes
Employees Worked With
Kiara
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Aug 13, 2026 -

Toyota of Lancaster responded

Thank you for the great review! We’re glad we were able to accommodate you as a walk-in and get you back on the road quickly. It’s wonderful to hear that our team was friendly and made your visit a positive experience. We truly appreciate your business and look forward to seeing you again!

August 05, 2026

Part ordered for repair no contact since 7/22. No update on estimated repair date. Reply More

by bigenum1
Recommend Dealer
No
Employees Worked With
Enrique Flores
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Aug 13, 2026 -

Toyota of Lancaster responded

We’re sorry for the lack of communication regarding your vehicle and the part that was ordered. We understand how frustrating it is to be waiting since 7/22 without an update or an estimated repair date. We appreciate your patience and apologize that we did not keep you informed throughout the process. We would like the opportunity to look into the status of your repair and provide you with an update. Please reach out to our service team so we can assist you. Thank you for bringing this to our attention and for allowing us the opportunity to improve your experience.

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