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Toyota of Lancaster

Lancaster, CA

Overview
Employees
Reviews
Vehicles
4.5
5,977 Reviews
Streamline your car shopping experience with a trip to Toyota of Lancaster. Here we make the entire shopping process simple, straightforward, and hassle-free. Whether you’re looking for a brand-new Toyota SUV or a sleek sedan from our pristine pre-owned inventory, you’ll find a great selection, low prices, and transparency in your shopping experience at Toyota of Lancaster. In fact, it’s our no-haggle pricing, exceptional customer service, and quality vehicle selection that brings drivers to us from Lancaster, Palmdale, Rosamond, Little Rock, Mojave, and the Edwards Air Force Base. Buy local and save with a trip to our convenient location in Lancaster, CA today!
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43301 12th St West

Lancaster, CA

93534

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Showing 5,977 reviews

March 17, 2022

The wait is extremely long for an oil change even if you have an appointment! It took them 5 hours to complete my oil change! This is ridiculous! Unfortunately I purchased the oil change package so I’m stuc More

by ROCIOMONTAGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Preston
3.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yasmin Villagomez, David Boyle
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Mar 17, 2022 -

Toyota of Lancaster responded

Hi ROCIOMONTAGNER, I am sorry to hear your experience did not meet your expectations, and I apologize for the long delay you had. We understand how valuable your time is. However, many contributing factors can back up a shop with over 100 appointment slots. Because of such high demand, we recently added another day to our service hours to help with the backup. We are now open by appointment only on Sundays to help mitigate the high demand currently in our service department. We appreciate your business and look forward to a better outcome at our next opportunity. Please don't hesitate to contact me for any future assistance you may need. Sincerely, Teresa Caso Customer Relations Manager Toyota of Lancaster tcaso@tol-av.com 661-952-2103

March 16, 2022

Customer service is great Easy to find location Appointment service is awesome detailing service is good More

by CAROLYNPATTERSON2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
Other Employees : Ray
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March 14, 2022

Felipe is a very cool and nice guy to work with. Simple, straight to the point. The whole process is easy, with no complications. We got the deal done by phone. And when I got there, the car is More

by WINDANDLYNN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 14, 2022

Very professional and quick to have the truck ready to go. Joseph was perfect will do business again with him. More

by higgins.5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felipe Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 14, 2022

Poor customer service, they are not trained on their products. Wasted hours of my time. Dealership was lacking water, coffee etc Vehicle sold had an issue when they had time to address it before I p More

by NAZKOUHKAN
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Boghos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2022 -

Toyota of Lancaster responded

Hi NAZKOUHKAN, Thank you for the feedback about your recent purchase. We apologize for not giving you the experience you expected. Your sales professional, Tony, has worked with Toyota for close to thirty years and is an excellent representative for this product line. He is not an expert on the Supra specifically, so he brought another sales professional in to answer more in-depth questions. Unfortunately, we had to remove the beverage station due to state and local COVID guidelines. However, we offer complimentary coffee in the cafe and free water at stations located in the sales and service departments for future reference. Drive Safe Toyota of Lancaster

Mar 17, 2022 -

NAZKOUHKAN responded

my main problem with the service was the battery issue which was not addressed even though I had mentioned it before picking up the vehicle.....The "replace battery light" was on before I purchased the vehicle and on multiple occasions I asked if it can be fixed or if they can take care of it before I pick up the vehicle- the other sales professional which is the director of sales (Joseph) reassured me that they have checked the issue and the car has been in the showroom and just needs to be driven. After taking the car for a few days I had to bring it back to Lancaster which is very far for me and take time out of my working day so they can reset the car and fix the battery. this is absolutely unacceptable for a car that you pay OVER MSRP. it was a total inconvenience and awful customer service - you guys either don't know what you're doing or you don't care about customer satisfaction.

March 13, 2022

Everyone was helpful and professional, they did their best to get me to the payment I needed to be at More

by haugencandace91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
Kevin Carraway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Doyle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 12, 2022

Henry was super great ! Helped me out an got me rolling out with new wheels! (: More

by Mikeguerrra2323
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Perez, Henry Guzman
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March 12, 2022

Great customer service from Doug and the whole team. Prices are reasonable. Would definitely recommend. More

by ANAID781
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 12, 2022

Toyota service department is always polite courteous and helpful to make sure that you’re satisfied with the service that they give you their convenient Uber service which is free takes you to work or at ho More

by VYONNEE49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Finley, Stephanie Santiago, Hernan Garay, Stacia Delaney
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March 11, 2022

Doug was very helpful and knowledgeable about my car , thank you…….he stayed with us the whole time More

by andyman6u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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