Toyota of Lancaster

Service is bad rud and on experience att all i don't use that Service again that Service again More

Michael Hachey, service advisor did a very good job accommodating what our Camry SE needed to get fixed with our extended warranty, every necessary. issues gets done accordingly… accommodating what our Camry SE needed to get fixed with our extended warranty, every necessary. issues gets done accordingly… More

Worst service possible, they do not check their work! Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointm Never going back. Twice I’ve had to return the car for work paid for. Purchase the car there and all the service since 2013 never missing an appointment. This last time after 3k never mentioned the car need tires, rotors and brakes. When you step on brakes you could HEAR the brakes. Ridiculous More

Jeff in finance was pleasantly low-pressure. Our biggest problem was the long wait. Felipe and Patricia were great at keeping us informed. Sooo glad to avoid the dealer pack and "market adjustme Our biggest problem was the long wait. Felipe and Patricia were great at keeping us informed. Sooo glad to avoid the dealer pack and "market adjustment." More

Service here is completely ridiculous. Very disappointed in the lack of attention and interaction with just anyone in the Service Department. The only person that was helpful in any way he Very disappointed in the lack of attention and interaction with just anyone in the Service Department. The only person that was helpful in any way here was the cleaning lady that helped me briefly. I was willing to spend money in a major service if needed, brakes and possibly even tires but there was ZERO interaction with the Service advisor after the write up. When I tried reaching out there was NO response at all. To say the least Service Department has so much to improve on here and needs someone to actually take ACTION! More

Always nice prompt, I've never had a problem with their service. Never have to wait too long service. Never have to wait too long More

Great service! Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accept Douglas did a great job of explaining what maintenance was done for my Tacoma and any issues that might need to be addressed. My vehicle was accepted at the appointed time and processed quickly while I waited in the customer/show room area. More

Amazing experience I had, Fernando was very helpful and kind. I definitely recommend this place ! kind. I definitely recommend this place ! More

I started with an KBB appointment with the used car manager who was low key, personable and explained his philosophy and willingness to buy a used car even if I did not end up buying one. While the ap manager who was low key, personable and explained his philosophy and willingness to buy a used car even if I did not end up buying one. While the appraisal was in progress, Tony, also a personable guy, and I discussed what I was looking for and he showed me several vehicles in addition to taking a couple of test drives. I had to leave but Tony texted me the used car offer a short time later and it was more than I had expected. I returned later with my wife for her to check out the RAV4 and we decided to purchase it. The wait for all of the paperwork is never pleasant but it was faster than past experiences at other locations over the years. Overall, everyone was laid back and pleasant as was the general showroom atmosphere. More

Andrew and Eddie González were very helpful understanding and knowledgeable, they were not pressuring me and understood my budget. and knowledgeable, they were not pressuring me and understood my budget. More