Toyota of Lancaster - Service Center

Doug was amazing, super helpful and very informative very welcoming definitely recommend Doug for all your service needs welcoming definitely recommend Doug for all your service needs More

They were courteous, prompt, and efficient. Returned my vehicle when the time frame they promised. Returned my vehicle when the time frame they promised. More

My service was prompt and I was kept well informed. Gregory was very helpful and courteous. Gregory was very helpful and courteous. More

They forgot to perform the underhood fluid top-off that was included on my coupon. was included on my coupon. More

Schedule an appointment and still had to wait 2 hours for a 5k check. Felt like it should have taken 30 minutes max. a 5k check. Felt like it should have taken 30 minutes max. More

Kiara Santos delivered amazing customer service and made my visit an enjoyable process and Toyota goes above and beyond- five stars! my visit an enjoyable process and Toyota goes above and beyond- five stars! More

Superb! Great service as I have come to expect from the Service Department. Compliments to the Staff. Great service as I have come to expect from the Service Department. Compliments to the Staff. More

The worst service I received. My advisor went home sick after I checked my vehicle. I had to call to get updates on the status of my vehicle. I didn’t have an appointment but it w My advisor went home sick after I checked my vehicle. I had to call to get updates on the status of my vehicle. I didn’t have an appointment but it was past 2 pm and no one had said anything. Cheyna didn’t help. She wanted to charge me a diagnostic when a computer had not provided one, but an advisor driving my vehicle. Anyone can diagnose my vehicle even a mechanic and for free. I took my vehicle so I wound not spend time, money and guessing what’s wrong with my vehicle. I can have anyone drive my car and diagnostic for free. I take it to the dealer to find out of the real problem, not to guess or someone to give me their opinion. Also, Amy is not very good at her job and likes lying to superiors. Come one be honest. I’m more than happy to share that she never called me . I even have the voicemail stating at 5pm. I had to call the dealer and instigate to get an update of my vehicle. Took a bunch of calls. Unacceptable. The show must go on with or without some employees that are sick. More

The techs do an amazing job pushing out the work that they do great work they do great work More

Some of the employees at the dealership are very nice and courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you courteous but unfortunately that doesn't always translate to anything actually being done or sales people being transparent with you More