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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,956 Reviews
Call Service Center (661) 948-0731

3,956 Reviews of Toyota of Lancaster - Service Center

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May 09, 2023

Got me in fast and out fast. Service dept was available for any questions to be answered More

by tuckeraguirre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 08, 2023

Very good custumer service. defenitely I will always go back to this dealership because they are very nice and courteous. More

by joelmbautista
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Marentes
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May 08, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

May 08, 2023

I am always happy with Eric he is always very helpful and caring.great guy . More

by pebz51
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

May 07, 2023

Poor customer service and lack of professionalism and work ethic. No follow up from the Supervisor's to the staff. More

by navasmaria960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
U.B. Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

May 06, 2023

Idk. I enjoy my visits because everyone is courteous and work completed in a short time👏😃 More

by ROMAHI
Recommend Dealer
Yes
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May 08, 2023 -

Toyota of Lancaster responded

I appreciate you taking the time to leave us a review! We hope to welcome you back soon!

May 06, 2023

I felt safe at the dealership. The service was completed in a timely manner and I was treated well. I believe that I misspelled Eduardo's name earlier. More

by Lbrubaker07@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Edwardo
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May 08, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 06, 2023

I have always had a great experience in everything I have ever done at the dealership, from buying parts to service. It is an excellent dealership! More

by PSUTHERLAND19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
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May 08, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

May 06, 2023

Great service with friendly employees. Prompt service Advisers are extremely knowledgeable and helpful. Thank you More

by SLP_NANCYL@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
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May 08, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

May 06, 2023

The service advisor explained everything to my satisfaction. She was very nice and my car's oil change was completed in 30 min. Will bring it back next time for service More

by franksusca4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

May 06, 2023

Service has declined in the last 2 years I’ve been a customer for approximately 15 years More

by lgwenlarry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2023 -

Toyota of Lancaster responded

I am reaching out to learn more about your experience so I can appropriately address your situation. Please feel free to call me directly at (661) 952-2103

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