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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,011 Reviews

4,011 Reviews of Toyota of Lancaster - Service Center

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April 18, 2023

Service is always good and the employee's are always very professional. The waiting time for service is always very punctual. More

by AARAGON1416
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

April 18, 2023

Great service done in a timetable time service writer wonderful person great overall done a great job More

by eveespino1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Apr 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 18, 2023

It was a very timely manner that they finished my car. I really appreciate that. Look forward to seeing you guys for my next service. More

by vsnick55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 18, 2023

Service took 4 hours as estimated and repairs were done as expected. No complaints on repair. More

by ac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 16, 2023

No shuttle service with claims that it is due to COVID. This is false as COVID is no longer a local concern and no one at the dealership is wearing a mask. It is only an excuse to save a quick buck at the More

by execujetv12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Wengert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Asaad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Asaad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff Yeager, Elaina Ascencio
Apr 17, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention.

April 16, 2023

The service we get here is always top quality. Nobody know Toyota like Toyota and their service prices are the best around! More

by tparmely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Apr 17, 2023 -

Toyota of Lancaster responded

We sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

April 15, 2023

The dealership were very great everyone was polite also waiting on my car was ready in a time fraction! More

by natmire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with him

April 15, 2023

AV Toyota isn’t perfect but they do strive to continually make the customer experience better every time I’m there. My last visit was perfect. More

by tomtom4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eduardo Himenez
Apr 17, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

April 15, 2023

This dealership is well organized. They used the Internet well in keeping track of all their procedures More

by BENEDICT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

April 15, 2023

Service advisor Gustavo is always so helpful, no complaints at all he always keeps me updated More

by FELICISKYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

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