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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
4,107 Reviews

4,107 Reviews of Toyota of Lancaster - Service Center

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January 24, 2025

Best place to shop for a new car! Fernando an Jeff made the process so much easier! More

by estherg21513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Calero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fernando Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Toyota of Lancaster responded

We're glad to hear that you had a good experience! We'll be sure to share your kind review with them.

January 23, 2025

I was very pleased with my service experience at Toyota of Lancaster. Everyone involved did an excellent job. More

by rmanness595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5 star review. We are happy to hear our staff provided you with a great experience. We look forward to assisting you next time you visit.

January 23, 2025

Always with a positive attitude towards the customer. Fast and efficient . Usually get the service the same day More

by liliaguilar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2025 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.

January 21, 2025

Professional personnel. Through with service that was done. Communication was good when delay was unexpected. Patient when I was stressed out with delay and dealing with the More

by CHARLENEGREEN3226
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max
Jan 21, 2025 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Max receives the recognition he deserves. Thank you again and have a great day!

January 21, 2025

Needs better communication with their very valued customers, don’t give an estimated wait time if they aren’t sure, don’t leave their keys on the desk for however long when their vehicle has been don More

by kassandram628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raed Alzrigat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an issue with the service advisor communicating with you. Normally upon arrival our service advisors let customers know estimated wait time. I will be sure to speak with our staff and go over our process in order to resolve your issue. Please reach out to (661) 952-2103 if you have any other questions or concerns.

January 19, 2025

The Service is not good anymore , no more car Wash , don’t fill up fluid. More

by pdrzelayandia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Hackeys
Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had issues when you serviced your vehicle here at our dealership. Unfortunately, at this time we no longer offer a carwash with service and haven't for over 5 years. If next time you ask your service advisor and we do have the staff available, I'm sure we can pass your car through the wash. However, if you are having concerns with the fluids please let me know if you want to bring your vehicle back so our Master Technician can check over your vehicle. You can reach me at (661) 952-2103

January 19, 2025

Everyone is very kind and willing to help out. They work hard to make sure if you have an issue that there is a solution to make you happy. More

by KIM.JUDY.YOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to leave us a 5 star review. We will be sure to share your kinds words with our team.

January 18, 2025

While your service is excellent and staff appear to be knowledgeable, I was extremely disappointed in the estimate that you provided me for replacing the rear struts on my car and for replacing the engine More

by none23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Lancaster responded

I'm sorry to hear you had an unsatisfactory interaction with our service department. We strive to keep our prices fair and competitive but understand that perceptions can vary. We do appreciate your feedback and please let us know if there is anything else that we can do, you can reach out to us at (661) 952-2103.

January 18, 2025

Wonderful customer service. Sadly, not like American companies. Customer service means everything to this consumer. More

by DUANEWSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Toyota of Lancaster responded

Thank you for taking the time to share your experience with us and the community. We stand behind our customer service and we are happy that we were able to meet your expectations. We hope to welcome you back soon.

January 18, 2025

Friendly customer service Received my car back in a timely matter. Report given back showing work performed and recommendations suggested More

by laruz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Jan 20, 2025 -

Toyota of Lancaster responded

I'm glad to hear our staff was able to give you friendly customer service and that you received your car back in a timely matter. We are lucky to have the staff we do that takes care of our loyal Toyota of Lancaster customers.

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