Toyota of Naperville

I went in to return my car since my lease was coming to an end. Both Tim Clancy and Jacub Gawlik were extremely helpful and walked me through the process making it absolutely seamless and quick! an end. Both Tim Clancy and Jacub Gawlik were extremely helpful and walked me through the process making it absolutely seamless and quick! More

To be honest this is the second Toyota dealership we went to. Unfortunately, weren't able to close a deal with the first. But with Toyota Naperville, even without an appointment, we were met and handled with to. Unfortunately, weren't able to close a deal with the first. But with Toyota Naperville, even without an appointment, we were met and handled with such professionalism by Allan Marcial. Despite being a walk-in customer, Mr. Marcial catered us even in a short time since an appointment is coming. We were turned-over to another commendable agent, Bobby Quintanilla. Mr. Quintanilla assisted us in every way both beneficial to our needs. And of course, Sherri Pacchiano, Ms. Pacchiano sealed the final stages with enthusiasm. Before we walked out her office, she asked where are going to have our services done, I can now firmly say with a definitive "YES TOYOTA NAPERVILLE" is the only way to go! Also, the aftermarket service, Vinnie Mannella and James Zidlicky who assisted with the aftermarket install. In closing, we are very pleased to have met these wonderful people. Definitely coming back. Highly commendable staff in this dealership! A pleasure doing business with! More

Jacob was very accomodating, honest and straighforward with everything. he helped us greatly with our options. excellent customer service, quick and swift buying experience. thanks to him. with everything. he helped us greatly with our options. excellent customer service, quick and swift buying experience. thanks to him. More

I recently had a great experience when renewing my lease at Toyota Naperville , Allan Marcial ( Sales Associate) was of great help in this process. His customer service was superb. Keep up the good work! at Toyota Naperville , Allan Marcial ( Sales Associate) was of great help in this process. His customer service was superb. Keep up the good work! More

Jacub helped us when unfortunately our 2009 Sienna unexpectedly broke down and we needed service/help with selling the car and looking at vehicle options moving forward. He was kind and thorough with unexpectedly broke down and we needed service/help with selling the car and looking at vehicle options moving forward. He was kind and thorough with finding a solution to our predicament. I will work with him again in the future! More

I am an admitted difficult customer and can’t stand being “sold”. Bobby never made me feel like that. In fact, he did his best to get me a better deal. Most importantly, he is efficient. Took only one ho “sold”. Bobby never made me feel like that. In fact, he did his best to get me a better deal. Most importantly, he is efficient. Took only one hour to buy my vehicle. Now that is efficient!!! More

Good price for my car and good service.The car was ready on time. Sales people help me to know and how to use car options. on time. Sales people help me to know and how to use car options. More

Mike made it easy for me to purchase my leased car. I appreciate that he didn't try to change my decision once my mind was made up. appreciate that he didn't try to change my decision once my mind was made up. More

Very helpful, friendly and honest.Will definitely refer Very helpful, friendly and honest. Will definitely refer to friends, co workers and family. Thank you for your assistance. Made our purchase smooth a Very helpful, friendly and honest. Will definitely refer to friends, co workers and family. Thank you for your assistance. Made our purchase smooth and easy. More

Ilene Bitton-Prosniewski with TON worked with us for several weeks looking for a very specific Prius. Unfortunately, we ended up finding it at another non-Toyota dealership. However, this did not keep several weeks looking for a very specific Prius. Unfortunately, we ended up finding it at another non-Toyota dealership. However, this did not keep Ilene from helping us after the sale. She went out of her way to support us and I can tell you without a doubt, we will highly recommend TON and Ilene to friends and family in the market for a vehicle. (We will also think twice before buying a used car from another dealer--even if it is the car of our dreams--because customer service is HUGE before, during and AFTER the sale.) TON is second to none in service. More