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Toyota of Naperville

Naperville, IL

4.9
8,253 Reviews
The best product in the world won’t sell itself. The staff at Toyota of Naperville takes the reputation and reliability that Toyota cars and trucks have built over the years and added their own spin. With 40 years of automotive experience, customers who enter the Naperville, IL facility will be treated to a unique car-buying experience where their needs will be listened to and are the only thing that really matters. Toyota of Naperville is one of the highest rated dealers on DealerRater.com because they have the most professional staff that is full of knowledgeable sales people who take the time to understand the unique needs of each unique guest.
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1488 W. Ogden Ave

Naperville, IL

60540

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Showing 8,253 reviews

January 10, 2021

Jacub helped us when unfortunately our 2009 Sienna unexpectedly broke down and we needed service/help with selling the car and looking at vehicle options moving forward. He was kind and thorough with More

by lorschatz
Recommend Dealer
Yes
Employees Worked With
Jacub Gawlik
Jan 11, 2021 -

Toyota of Naperville responded

Thank you for your kind words about Jacub and our dealership as a whole! We really appreciate you taking the time to share your experience with us. Looking forward to working with you again in the future! - Mike DeFranze, Service Director mdefranze@toyotaofnaperville.com

January 09, 2021

I am an admitted difficult customer and can’t stand being “sold”. Bobby never made me feel like that. In fact, he did his best to get me a better deal. Most importantly, he is efficient. Took only one ho More

by Mnaw03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Quintanilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fantastic Finance guy named Jack!!
Jan 11, 2021 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review! We're so happy to hear that your experience at our dealership was a positive one. Come back and see us again soon! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 09, 2021

Good price for my car and good service.The car was ready on time. Sales people help me to know and how to use car options. More

by jgryko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Kosinski, Richard Ponulak
Jan 11, 2021 -

Toyota of Naperville responded

Thank you so much for your kind words about our dealership! We really appreciate you taking the time to share your experience with us. We look forward to working with you again in the future! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 09, 2021

Mike made it easy for me to purchase my leased car. I appreciate that he didn't try to change my decision once my mind was made up. More

by Carrie8302
Recommend Dealer
Yes
Employees Worked With
Mike Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2021 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review, Carrie! We're so happy to hear that your experience at our dealership was a positive one. Come back and see us again soon! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 06, 2021

Very helpful, friendly and honest.Will definitely refer Very helpful, friendly and honest. Will definitely refer to friends, co workers and family. Thank you for your assistance. Made our purchase smooth a More

by Carolyn V.
Recommend Dealer
Yes
Employees Worked With
Andres Manjarrez
Jan 06, 2021 -

Toyota of Naperville responded

Thank you so much for your kind words about our dealership, Carolyn! We really appreciate you taking the time to share your experience with us. We look forward to working with you again in the future! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 06, 2021

Ilene Bitton-Prosniewski with TON worked with us for several weeks looking for a very specific Prius. Unfortunately, we ended up finding it at another non-Toyota dealership. However, this did not keep More

by ConstanceHornyak
Recommend Dealer
Yes
Employees Worked With
Ilene Bitton-Prosniewski
Jan 07, 2021 -

Toyota of Naperville responded

This is so wonderful to hear, Constance! Thank you so much for this review and we’ll be sure to pass your kind words on. Please feel free to reach out if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 04, 2021

Jacub is very patience and clarified every question that I had. I would recommend someone to visit him if they go to Toyota of Naperville. He has good knowledge on what he is doing.. Thanks Jacub..Along wit More

by Satya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim O'Connell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacub Gawlik
Jan 04, 2021 -

Toyota of Naperville responded

Satya, thanks for the truly exceptional rating on our end. We’re pleased you had such a good experience with our staff! Please let us know if there’s anything else that we can do for you down the road. - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 04, 2021

Muchisimas gracias a Jaime Abrego por su experiencia en mi compra de mi Tacoma buen precio en Verdad lo recomiendo a el y a Agencia de Toyota of NAPERVILLE More

by Elpikkapikka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Abrego
Jan 05, 2021 -

Toyota of Naperville responded

Muchas gracias por tus lindas palabras sobre Jaime. Esperamos que disfrute de su nuevo automóvil y háganos saber si podemos hacer más por usted. ¡Que tengas un gran día! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 04, 2021

Had a great visit with Ilene and she got us a quality car at a fair price. Today’s visit for a used vehicle for my daughter whom is a new driver. Ilene has helped all of my kids find used and new cars and al More

by JC2013
Recommend Dealer
Yes
Employees Worked With
Travis Jackson, Steve Pacchiano, Ilene Bitton-Prosniewski
Jan 05, 2021 -

Toyota of Naperville responded

Thank you for taking the time to leave us a review! We are so grateful for truly exceptional customers like yourself. Please let us know if there is anything that we can do to earn five stars from you next time. Looking forward to working with you again in the future! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

January 04, 2021

Working with Edgar was a great experience for me. I felt like my needs were heard and got the best deal possible. He has a great way to treat and talk to customers. More

by Xochitl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edgar Alcantar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Toyota of Naperville responded

We're so happy to hear this! Thank you so much for this review and we’ll be sure to pass your kind words on. Please let us know if we can be of any further assistance down the road! - Travis Jackson, General Sales Manager tjackson@toyotaofnaperville.com

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