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Toyota of North Austin

Austin, TX

4.2
2,519 Reviews
Toyota of North Austin is your local source for all things Toyota. We will help you find and finance the perfect vehicle for you, or you can book an appointment at our state-of-the-art service center if you need care for a Toyota you already own. Everything you will need on your car-buying and ownership journey can be found under one roof, just a short drive from Cedar Park and Leander. Get to know us a little better before you get to our showroom, where our friendly team will be ready to greet you! We’re excited to be a part of your car-shopping journey. Enjoy World-Class Customer Service at Our Austin Toyota Dealership We pride ourselves on world-class customer service, treating every customer with the attention and understanding they deserve. Your needs will be heard when you’re at Toyota of North Austin, and our team will always go the extra mile to meet them. Among the numerous services we offer, just a few highlights include: Workable leasing and financing solutions for all financial situations Certified Toyota service with a shuttle service and loaners available if needed Genuine OEM Toyota parts and accessories Complimentary snacks, drinks, and Wi-Fi while you wait And more! From the moment you walk through our front doors and as you move through our showroom, there are friendly associates in every department who are ready to help you. We Serve Areas of Cedar Park, Leander, and Round Rock While we’re located in Austin, we also serve drivers from nearby locales: Round Rock, Pflugerville, Hays, and further out. No matter where you are, getting to our dealership is easy and our team will be standing by to greet you when you arrive. Located at 8400 Research Blvd, Toyota of North Austin has the ultimate Toyota experience waiting for you. Have questions about our inventory or services? Contact us online or give us a call directly at 512-458-2331 today!
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8400 Research Boulevard

Austin, TX

78758

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Showing 2,519 reviews

September 03, 2024

Service takes to long and every visit very expensive. Told 3 to 4 hours and takes 5 to 6. More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Humam Heet, Jasmin Salazar
Sep 07, 2024 -

Toyota of North Austin responded

Susie, Thank you for your visit. I'm sorry you experienced a long wait. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at jeaster@toyotaofnorthaustin.com. Josie Easter Service Customer Relations

September 03, 2024

Nice people. Great technical staff who get the work done in a timely manner. Reasonable prices. Clean modern facility with coffee and rolls free while you wait. More

by billlynch8
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Sep 03, 2024 -

billlynch8 responded

Five Star

Sep 03, 2024 -

billlynch8 responded

No change in review.

September 02, 2024

Unsatisfactory last 3 visits, hostile approach, unnecessary delays, not contacting me to puck up my car. More

by aguziebc67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales Department and Service department
Sep 07, 2024 -

Toyota of North Austin responded

aguziebc67, Thank you for your feedback. I'm sorry you were unhappy with the service you received during your visit. Please know that we take your concerns very seriously and would like to look into the specifics of your visit. Can you please contact me directly so that I can locate your file? You can reach me at nslocombe@toyotaofnorthaustin.com. Neal Slocombe Used Vehicle Director

September 02, 2024

Just traded in my Tacoma for a new Tundra. Joe and Elmer provided great service and I love my new truck! More

by Conner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Buantello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny, Elmer Piche
Sep 06, 2024 -

Toyota of North Austin responded

Hi Conner, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 02, 2024

Walter Ortiz was excellent at communicating with me about what my car needed. My only complaint is that I was charged $39 for Customer Pay Shop Charge for Repair order #R8167 created 2024-5-27 10:26:00AM ta More

by gibsontag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Walter Qrtiz Service Advisor
Sep 10, 2024 -

Toyota of North Austin responded

Thank you for your feedback. Our goal is clear and transparent communication while providing excellent service. I'm sorry we let you down during this visit. Please contact me so that I can learn more about your experience and see what we can do to make your next visit a 5-star experience. Josie Easter, Service Customer Experience jeaster@toyotaofnorthaustin.com

September 01, 2024

It is totally unacceptable for oil change and tire rotation to take 3 hours . I had an appointment. You should be ready to deliver the services to me without a reasonable period of time. My time is as More

by shirley.p.sheffield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Yadir
Sep 08, 2024 -

Toyota of North Austin responded

shirley.p.sheffield, Thank you for your feedback. I'm sorry that the wait for your vehicle was longer than expected. Please know that we take your concerns very seriously and hope to make this right and earn your confidence once again. Please get in touch with me at your earliest convenience, as I would like to know more about your visit and see how we can make your next visit a 5-star experience. Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

August 31, 2024

Bait and switch deal on oil changes. $49 advertised… extra for 4.7 engine. 2 extra quarts cost 30 dollars more and took 2 and 1/2 hours to change my oil, with an appointment. Sergio, se More

by Roel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Sep 06, 2024 -

Toyota of North Austin responded

Roel, Thanks for your feedback. Our products and services are priced to stay competitive in the market. I cannot look up your info based on your username, can you please contact me to look into your visit? Thank you, Josie Easter Service Customer Relations jeaster@toyotaofnorthaustin.com

August 30, 2024

Great customer service, and would recommend to any family member in need of an awesome service center. More

by Tatum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Sep 02, 2024 -

Toyota of North Austin responded

Hello, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

August 30, 2024

Attentive and timely service. Phillip kept me updated on the progress of the needed service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Humam Heet
Sep 02, 2024 -

Toyota of North Austin responded

Hello Bill, we're happy you found Phillip to be so supportive during your experience here at Toyota of North Austin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2024

My experience with Toyota North Austin was incredibly disappointing. They did not pay me for my vehicle as promised and held onto it without providing the agreed-upon funds. The dealership’s communicatio More

by MK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shannon Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
YK Lee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Buantello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Beckford
1.0
This rating includes all reviews, with more weight given to recent reviews.
JR Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Parker, David Hardy, Hieu Nguyen, Walter Sanchez, Humam Heet, Elmer Piche
Sep 01, 2024 -

Toyota of North Austin responded

Thank you for speaking to us about this issue and I apologize for the delay. As discussed, there was a clerical error and your check had to be reprocessed. We have since overnighted your check. I'm sorry for the inconvenience and hope the situation was resolved to your satisfaction.

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