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Toyota of Rockwall

Rockwall, TX

4.5
6,335 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,335 reviews

October 17, 2023

Terrible service. Tried to rip me off claiming something was wrong with my vehicle when it was not. More

by mcrowe099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Oct 21, 2023 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

October 17, 2023

One of the biggest is this Toyota of Rockwall company I appreciate it very well thank goodness that i deal with this kind of people whose working with the company and their team. More

by rohulamin.amin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Desrosiers
Oct 18, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! Joey and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 17, 2023

Tried to upsell me nearly $700 for service, then change the price of my 30k maintence check up. 3 stars because the service advisor stood by his word and changed it back from $220 to $149. I understand mak More

by riovirgoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cesar Martinez
Oct 21, 2023 -

Toyota of Rockwall responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 17, 2023

Contacted sales by telephone , Ken helped answer all questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an ass More

by dennisdickerson6
Recommend Dealer
No
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Joey Desrosiers
Oct 21, 2023 -

Toyota of Rockwall responded

Dennis, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 16, 2023

I want to Thank Mr. Martin and Mr Boyd for their excellent service in helping us 🙏🏾❤️ More

by wj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Smith, Joey Desrosiers, Oscar Boyd
Oct 17, 2023 -

Toyota of Rockwall responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 15, 2023

Always a pleasure to have Toyota take care of my car. They are fast, yet still accurate and always easy to work with. More

by OWENS1031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

October 15, 2023

They’re to serve the people. Very friendly and gets the job done quickly. Come around asking how your service is going and offer snacks. More

by SHARONMCCLURE1116
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jose Guerrara
Oct 16, 2023 -

Toyota of Rockwall responded

Thank you, Sharon, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 15, 2023

I think everyone was nice to work with. Chris the salesman did a great job giving information about the vehicle and going to staff with negotiations. More

by ted.daniels22j
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris, James Brown, Oscar Boyd
Oct 16, 2023 -

Toyota of Rockwall responded

Ted, it's fantastic to hear that Chris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Toyota of Rockwall!

October 14, 2023

I already did this surgery once. Not sure why it keeps asking me to it over and over. Everything was fantastic. More

by CamryOwner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
Oct 17, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 13, 2023

I appreciate how every staff member with whom I interacted made me feel valued. They made sure I felt comfortable in their store and comfortable with my decisions. Great experience More

by Sherrytpayne
Recommend Dealer
Yes
Employees Worked With
Joshua Wells, Kyle Rockwall
Oct 13, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team, Sherry. We're glad to hear we delivered such a great experience!

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