Toyota of Rockwall

Sam kept me updated on the progress of the servicing of my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership) my car and when it needed additional work, he arranged for me to have a loaner car so I could go on home (more than an hour away from the dealership). More

Love the dealership and all the helpful representatives and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing and technicians. Buying my first car was a bit concerning going from dealership to dealership but Toyata of Rockwall has made the experience amazing for buying my first car and getting complimentary maintenance checks helps put my mind at ease for my car being in tip top shape. More

Our experience was quite interesting. I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appoint I hope management actually reads this. Found a car I liked online and started an inquiry. Daniel Molina reached out to me and we scheduled an appointment for the same day. So far, he had been great. Then, when I got to the dealership, he was with another client and Vanessa helped me. She showed me the car, we drove around, and she was absolutely amazing. Daniel took over afterwards and after reading the price breakdown, the dealership was trying to make me buy a Green Light Bundle package which I was not interested in. Daniel was pretty much saying I had no other option but to buy it. That's ridiculous. He went back and fourth with the manager saying they could not remove the almost $4,000 package because the car was coming with all those features in the package and they had the package installed to sell the car. I read the CarFax and it was RIGHT THERE that all those features had been installed when the car was brand new and before the first owner even bought it. Which means, they had sold that package to the first owner and were trying to sell it to me again. Daniel was so freaking pushy about it... I didn't care about the package or what it offered. I didn't need it and I wasn't going to pay 4 grand for it. Daniel started to get irritated, and so did we. Even after going back and forth 4 times with the manager he still tried to make us buy it. I about to walk out and go to another dealership, seriously!!! Then Vanessa showed up and saw how irritated we were with Daniel and took over. She asked if they removed the package we'd buy the car and I said YES!!! That's all we've been asking for for the past hour!!! Vanessa talked to management and the package was removed. Daniel never showed up anymore, he literally disappeared. Vanessa finished all the paperwork with us until and made sure we were satisfied and done with everything. She was exceptional, not because she got us the package removed, but because her attitude was very professional and she is very caring. During the finance part, Scott was amazing too and very professional. I do want to point it out that the online price advertised was "Green Light Bundle Price $xx,xxx" That's a false advertisement as the price did not include the package. Management needs to fix this as it is misleading information. I understand the dealership wants to make money, but to lie to customers is just unacceptable. More

Very efficient, and completed the service job in a short period of time with a full report of vehicle status. period of time with a full report of vehicle status. More

The Service Department kept me informed every step of the way; and got me out quickly. way; and got me out quickly. More

Josue Gutierrez,was very helpful with contacting my auto protection plan,to help me save money on the cost of my repairs on my car. . protection plan,to help me save money on the cost of my repairs on my car. . More

No service, just a means to rip customers off with outrageous fees and purchase propaganda outrageous fees and purchase propaganda More

I was disappointed when I received my vehicle after service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. service. I had a gallon jug of gasoline behind the drivers seat wedged between a bag of bird seed. When I went to get in my car I smelled gasoline. When I looked in the backseat the gas can was clear on the other side of the car which tells me whomever drove my car was a little reckless. I called a person over and they took it and dried up the leaked out gas from the floormats. I had to endure the smell of gas for the next week due to the spillage. More

I had a nail in my tire and they took great care of me. Kept me comfortable while I waited too! Kept me comfortable while I waited too! More

My car buying experience was amazing! Josh Wells was very knowledgeable and truly sold me the car with his words. Josh made sure I learned about all the features my car came with and help Josh Wells was very knowledgeable and truly sold me the car with his words. Josh made sure I learned about all the features my car came with and helped me with the buying process. Overall, I would recommended Toyota of Rockwall to anyone looking to buy a new vehicle. More