Toyota of Rockwall

Mick and his team has provided top notch service to our family for nearly 3 years now! When my sister saw how much we trusted Mick with our vehicles, she started bringing her vehicles to him as well! When family for nearly 3 years now! When my sister saw how much we trusted Mick with our vehicles, she started bringing her vehicles to him as well! When you find a service lead that you can trust, it gives you a great peace of mind! Thank you for always making sure our vehicles are safe and ready for the road! More

Bryson took care of all my car needs. He provided great service and explained my car maintenance recommendations. He provided great service and explained my car maintenance recommendations. More

Great service. Jose communicated with me throughout the process. Service was quick and covered needed maintenance and repairs. Jose communicated with me throughout the process. Service was quick and covered needed maintenance and repairs. More

Always a pleasure to do business with this dealership. Professional and efficient. Staff is very friendly. Professional and efficient. Staff is very friendly. More

Good service and communication. Kasey was extremely helpful. Waiting area is well kept and clean. Kasey was extremely helpful. Waiting area is well kept and clean. More

Great customer service, good quality service completed in a timely manner, exceeded our expectations, always walk away with a smile on our faces a timely manner, exceeded our expectations, always walk away with a smile on our faces More

thought Mick was excellent to work with. I will request him next time I come in. Waiting room was good. Liked young lady offering snacks I will request him next time I come in. Waiting room was good. Liked young lady offering snacks More

Thank you for working us into your morning with this emergency tire replacement. You are always keeping us on the road. emergency tire replacement. You are always keeping us on the road. More

Everyone was very helpful and kind. Service was done in the allotted time that was specified. Service was done in the allotted time that was specified. More

TOYOTA OF ROCKWALL GREEN PACKAGE SCAM After three weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased ca weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased car and asking for their help, but getting a severe lack of basic customer service, I posted the below as a review. In less than 24 hrs, on March 29th, I was called by the sales manager, Corey Thomas, who said my review was really harsh and that if I took it down, I would have his word that he would remedy my wheels and PDR issue. Here we are, almost 6 weeks after he made a verbal commitment to make the situation right, and he has ignored my emails and phone calls asking him when he was going to follow though on his word. Be warned when working with this shady stealership! My original review… TOYOTA OF ROCKWALL GREEN PACKAGE SCAM When I was looking at vehicles, I was told that all cars came with a Green Package that included many items like wheel replacement or repair, paintless dent repair, tint repair, oil changes, etc. You can find this on all the window stickers on the lot. I was told that in no way could this package be removed from the sale as all cars had it and what a benefit it was to have these items. In February I reached out about the PDR and was told I don't have that listed on my car. I was told to call the guy who did the finance portion, as it must have been missed, and he said I did not have it so I asked him to speak with my salesman, who has stated even after the purchase that all of these items are included with all cars sold and the Green Package cannot be removed as it was on the sticker on the window. In March I hit a pothole, which bent my wheels, so I scheduled a time to come in to have it repaired or replaced, per the Green Package I was promised. I was called back two days later and told the wheels are not covered and to come get my car, yet the salesman texted me a picture of the items that were included with the Green Package and it states, "2 year replacement of damaged tire/wheel." I have reached out to Toyota of Rockwall with four emails to the Director of Finance and the Director of Used Cars over a 3 week period with no resolution or communication directly from these men. I even offered to come to them to discuss but nothing. Hoping this will help alert others of the scams they are pulling when you try to get service for the extras they tell you come with your purchase. Note: The oil changes are valid and I have been able to get those for free that was included with the Green Package. My salesman was wonderful during the sale and has also been behind me 100% with what was included but unfortunately, he cannot control what finance did after he passed me off to them. The man who did the financing called once after more than two weeks of me emailing everyone involved but I was not available. The day after I called him back and left a message and again two days after that, since he didn’t call back, but his voicemail was full so I sent an email to everyone again but still silence. More