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Toyota of Rockwall

Rockwall, TX

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Employees
Reviews
Vehicles
4.5
6,397 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 6,396 reviews

November 23, 2022

This dealership went the extra mile to help me get my new car. They were very helpful getting me the financing that made buying my car very easy and quick. I was in and out within 30 minutes. Thanks to all t More

by travissmithlll
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brae Dunn, Oscar Boyd
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Nov 23, 2022 -

Toyota of Rockwall responded

Congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 23, 2022

Always professional and helpful. Service area is very clean and well taken care of. Overall a nice experience each visit. More

by john@widemanfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
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Nov 25, 2022 -

Toyota of Rockwall responded

John, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

November 23, 2022

Friendly enough. They used to do a car wash with your service but I haven't received that in the last 3 services. Always takes more than an hr to do an oil change. More

by mwstedma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2022 -

Toyota of Rockwall responded

Thanks for sharing your experience with Toyota of Rockwall. Kasey and our team appreciate your business and hope to see you again soon!

November 22, 2022

Everything was great except for the finance team. They just wanted me to sign and made hard to get basic loan info like the APR. When they did, they told me one APR and at the moment of signing it wa More

by Artsy67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmelo Adorno
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Wells
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Nov 23, 2022 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

November 19, 2022

Very professional courteous even without an appt hot in andbout in layout an hour. Thanks More

by chawks69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Nov 21, 2022 -

Toyota of Rockwall responded

Thanks for sharing your experience with Toyota of Rockwall. Cesar and our team appreciate your business and hope to see you again soon!

November 17, 2022

I am tired of the car wash not being open, Covid isn’t a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full a More

by lisaperry09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Thomas, Joey Desrosiers, Stephanie Sanchez, Cameron Brown
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Nov 21, 2022 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 16, 2022

Broke key chain and did not care! !!! Could of said sorry or something nice.no More

by JOSEPH.ROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service payment window
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Nov 20, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 20, 2022 -

JOSEPH.ROY responded

We are going to use Toyota of Dallas for all service work.

November 16, 2022

My service guy was polite happy positive attitude state in contact kept me informed excellent service More

by Rhonda Lowery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
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Nov 16, 2022 -

Toyota of Rockwall responded

Thank you, Rhonda, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 14, 2022

I had a positive experience at Rockwall Toyota. Their customer service was excellent, and they seemed genuine in helping me to find a vehicle at the best price for me. The sales team was easy to wo More

by Jared C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carmelo Adorno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey Desrosiers, Paul Greene, James Brown
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Nov 15, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Jared, and it's great to hear about your excellent experience here at Toyota of Rockwall.

November 14, 2022

My Tundra came out in worse condition than when it went in. Dangerous to drive but they sent me home in it. More

by BEASTDOCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
Report | Print
Nov 18, 2022 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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