Toyota of Rockwall

I had an appointment and it took over one and a half to get a state inspection. When the car was returned to me the passenger side seat was down flat where someone had been taking a nap. get a state inspection. When the car was returned to me the passenger side seat was down flat where someone had been taking a nap. More

Great service and service attendant. They went above and beyond. Wait time was as stated. Clean,professional quality service They went above and beyond. Wait time was as stated. Clean,professional quality service More

The worse service I received. I have been a loyal customer for over 15 years. They lied and cheated me. No loyalty from this company. I'm going to do business at another company. I have been a loyal customer for over 15 years. They lied and cheated me. No loyalty from this company. I'm going to do business at another company. More

They are very friendly. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. Service is fantastic. Never been disappointed. I would highly recommend. I drive an hour and a half to this dealership and I have 20 minutes away. More

The people are most companies strength or weakness and Rockwall Toyotas people are definitely their strength. Rockwall Toyotas people are definitely their strength. More

Very disappointed. When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in se When I bought my truck ran new at the dealership I was promised my car would be washed and vacuumed every time I brought it in. I’ve brought it in several times and they have refused to wash or vacuum it. I feel like I was lied to. More

Service facility offers a great atmosphere. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. Everyone is very professional. You can tell the employees like their jobs and it makes a difference for the customer. More

All of the Service Advisors are very profesional explain what needs to be done and why, the work is always done correctly and is warrented. explain what needs to be done and why, the work is always done correctly and is warrented. More

Dontell was pleasant to work with and shared his experience driving a Tacoma. All of the individuals we encountered at the dealership were interested in making sure we were being taken care of. experience driving a Tacoma. All of the individuals we encountered at the dealership were interested in making sure we were being taken care of. More

They are so nice but they lie to your face. One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoa One of the guys told me that the cabin filter was moldy due to the color of the filter but the filter is actually a grey color because it's a charcoal filter. The other air filter, they said was completely dirty and needing to be replaced but when checked by me, it was clean. I then went in 4 times to get a tire fixed with the warranty, they told me they fixed it each time, but actually made it worse. Then on the 3rd time they said I needed to buy 2 new tires but the tread depth was rechecked by Discount Tire and was still in the green. When you buy a used car and they write out what they promised to fix, they still try to get out of it and treat you badly when you ask nicely to get it fixed. When I paid for an additional key, it took 6 weeks to get. When I told them I would return the car if I didn't get the key extra key, they had it that afternoon. There were holes in the seat from the previous owner that I asked them to fix and have it in writing but they only did a few. They refuse to do the rest. When they showed me the car facts history it showed that the car had not been in a wreck, turns out it was but they 3rd partied the repair themselves. I asked to get the info because the paint is flaking, but the only response I get is that they 3rd partied the repair out because they do not do paint and body in house. More