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Toyota of Rockwall

Rockwall, TX

Overview
Employees
Reviews
Vehicles
4.5
5,405 Reviews
Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, YOU! Company Overview 1250 E. Interstate 30 Rockwall, TX 75087 Toyota of Rockwall is the World’s First LEED Gold Certified Dealership. What this means to you is that when you choose to shop here, you are giving back to our Planet. Even though we value our Planet, we truly value our most precious resource, Our Customers. We have a huge selection of new Toyotas as well as Certified Toyotas which makes it easy for you, your friends and family when it comes time to get your next vehicle. Come experience our Hassle free car buying process and see why many of our customers have returned to buy more vehicles or have referred their friends and family to us. Toyota of Rockwall is looking to build relationships and we want to be your friend in the Automotive Business. Whether you need Service, Parts or a new vehicle, we want you to choose us.
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1250 E Interstate 30

Rockwall, TX

75087

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Showing 5,405 reviews

January 19, 2024

Everyone that works there are always very nice and polite!! I love going there because the dealership is always clean!! 😀 More

by caroarreguin12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2024 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
January 19, 2024

Poor service, I decided not pay service and wasn't offered any help with the loading of my 5300lbs truck on trailer. I accidentally scratched the neighboring car while trying to push it on the trailer More

by DANIELSEARCY
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Terry Pierson Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Landrum
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McGuire
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, Daniel, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
January 18, 2024

Service advisor said two hours two and a half hours later I had to reach out to him for an update. At that point he stated it’s going to be more like 3 hours…. Prices are outrageous. Got recommended housing More

by kronides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Helpful
January 17, 2024

Kevin was kind and polite, but when I picked up my car I was not given any feed back at all on the results of services done on my car. More

by CANNHERRERA
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2024 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
January 17, 2024

I WOULD RECOMMEND THIS DEALERSHIP TO OTHERS WHEN PURCHASING A CAR OR HAVING ON SERVICED More

by bobbie1.walker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KARL
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Jan 18, 2024 -

Toyota of Rockwall responded

It has been a pleasure serving you, Bobbie. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Toyota of Rockwall, we look forward to having you as a valued customer for many years to come!

Jan 18, 2024 -

Toyota of Rockwall responded

Thank you, Bobbie, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
January 16, 2024

Someone met me immediately after driving in. That person contacted Kevin who verified my level of service then had the service department perform the work called for. More

by thombron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2024 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
January 16, 2024

Toyota Rockwall has always been THE place to get your Toyota serviced. They always treat you with great respect and explain everything about your cars needs. We have done business with them for over 10 More

by rosslyncwilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Toyota of Rockwall responded

Thank you, Rosslyn, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

Helpful
January 15, 2024

Service was excellent. The customer lounge was well stocked and comfortable. The only criticism is that the time seemed a bit long for the amount of service required. More

by do68ho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe
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Jan 15, 2024 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
January 14, 2024

Melvin was excellent sales person and would buy in a heartbeat again. Rockwall Toyota is a fantastic dealership More

by steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Banister
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Jan 15, 2024 -

Toyota of Rockwall responded

Thank you so much, Steve, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Melvin and congratulations on your new vehicle! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Helpful
January 14, 2024

Everyone was helpful and hospitable. Overall process was longer than expected. I think you could improve on turn times. More

by tdreese3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aubrey
Report | Print
Jan 15, 2024 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
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