Toyota of Rockwall

I was at the dealership for nearly two hours getting an oil change and my tires aligned. The technician completed the multi-point inspection, and the report showed I needed to replace the cabin air filter. oil change and my tires aligned. The technician completed the multi-point inspection, and the report showed I needed to replace the cabin air filter. Based on the video provided, I believed the filter should have been replaced. However, the technician or someone else from the service department never came out to me in the lobby to ask if I wanted the filter replaced. The dirty filter was put back in my car, and I had to spend another hour with a different mechanic getting the filter replaced. I would have been more than happy to have the filter replaced at the dealership since I was already there. The multi-point inspection seems useless if you cannot correct something as simple as a filter replacement the same day/within the same appointment. More

My salesman Brian Johnson was great and very helpful. He made the process very easy and straightforward. He made the process very easy and straightforward. More

They were fantastic and worked with me to get me exactly what I needed and were super quick and made the entire process as stress free as possible what I needed and were super quick and made the entire process as stress free as possible More

Carl David and the Toyota of Rockwall Service Department is exceptional. I'm always received warmly, with a professional concern to support my vehicle service needs. Carl is a tremendous representative/amba is exceptional. I'm always received warmly, with a professional concern to support my vehicle service needs. Carl is a tremendous representative/ambassador of the dealership. More

I take my vehicle for all maintenance work to the dealership. I trust the service department completely. dealership. I trust the service department completely. More

For the most part I have been pleased with the service I have received over the past 15 years. Recently disappointed with requesting shuttle service in advance when scheduling appointments. have received over the past 15 years. Recently disappointed with requesting shuttle service in advance when scheduling appointments. More

I find this location generally fast, dependable, convenient. I like that they show you, with price, on what maintenance they suggest BEFORE they do the work convenient. I like that they show you, with price, on what maintenance they suggest BEFORE they do the work More

Toyota of Rockwall has always been on my top 3 dealers. Their commitment with customer service is exceptional! The service department has been very responsive, helpful, and supportive of my concerns and ha Their commitment with customer service is exceptional! The service department has been very responsive, helpful, and supportive of my concerns and has delivered an incredible service to all of my trucks. I just recommend everyone going to Toyota of Rockwall! More

Melvin did an incredible job we needed to trade in 2 cars to have only 1 car payment and had a lower budget and Melvin worked diligently to meet our requirements on a brand new Toyota Tacoma at a very afford to have only 1 car payment and had a lower budget and Melvin worked diligently to meet our requirements on a brand new Toyota Tacoma at a very affordable price and monthly payment More

Thank you Ken and Jeff for a pleasant and professional buying experience. Nice dealership and inventory. Love my new red RAV4! buying experience. Nice dealership and inventory. Love my new red RAV4! More