Toyota of Rockwall

Sell person was professional and nice, but not sure if research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car research was done before telling certain things to sell the car. Was told 2 key sets , still waring, Car was purchased over 1 month ago. The car was not cleaned well upon delivery/pickup. More

Fast and professional service. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. Easy to schedule maintenance checks. Knowledgeable if issues and explains how to fix. More

Impossible to get ahold of anyone, poor communication. I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just st I contacted Asai 7 times about my plates and he kept telling me they were being worked on only to find out 2 months later from a manager they just started processing them and needed a vin inspection. Every time I called was told I’d get a call back and never did. Manager was very responsive and responsible once he emailed me regarding my plates. They also were delayed by 2 weeks delivering my vehicle, again Asai made a lot of empty promises on dates rather than actually finding and providing the correct information More

Had a 35K service appointment for 11:15 . The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. The dealership took me in promptly. However, it took over an hour and a half to complete the service. Way too long. More

Easy to make appointments. Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgea Waiting area was very nice. The updates were nice while waiting. Great job on mounting new tires and alignment. Staff were very polite and knowledgeable. More

Waited 11 weeks for license- Oct 11 presented to check for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned for license plates. Was told that they have not arrived yet. Asked Neamiahs in sales for help and he took time to "go upstairs" and check - returned with plates in hand. Presented to Service dept. to have plates mounted and was advised that front mounting frame is required for plate and search of vehicle showed that mounting frame was not found. Mr. Piedra (?) searched " supply, shop, everywhere" and could not locate the frame. I had to buy the frame that should have been included with purchase of the new car. Parts dept,.of course, had the frame in stock. I was told at time of purchase " when we get the plates, come in and we will install them" The principle of the issue far outweighs the cost. I have no issue with staff but the Dealership policies over small things represent how it will relate to weightier issues. I have made it plain that I choose to continue service of my vehicle but not to purchase another vehicle here and also encourage friends/family to seriously consider another option. More

Friendly, helpful staff and great selection of new & used vehicles. I would highly recommend this dealership. vehicles. I would highly recommend this dealership. More

This dealership has the potential to be a world class rating, why do they choose not to have a wash for vehicles? rating, why do they choose not to have a wash for vehicles? More

The service was friendly and efficient. The need and price estimate for the car's additional maintenance was clearly presented. The need and price estimate for the car's additional maintenance was clearly presented. More

Always had good luck with Toyota of Rockwall and the service department. Customer service has always been top notch. service department. Customer service has always been top notch. More