Toyota of Rockwall

I purchased a 2020 Kia Telluride from Toyota of Rockwall on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at on June 7. Shortly after, it needed an oil change, and then the engine failed on the highway while I was driving with my children, requiring a tow at my expense. The dealership promised repairs, a $1,500 check, and a trade in appraisal. The engine repair required three separate engines, and even after the repairs, the check engine light has returned and I continue to receive alerts. While I eventually received the check, communication was poor. I only spoke directly with the GM once, and all subsequent attempts to reach him were ignored. My requests to speak with the VP or owner were also ignored, forcing me to escalate to consumer agencies. I was also told I needed to remove my reviews to get the check, which was concerning. This review reflects my factual experience. More

This team is phenomenal! You must buy your next car from Taylor! He was the kindest human. We had a few glitches that were not Taylor’s. He took our family over the finish li You must buy your next car from Taylor! He was the kindest human. We had a few glitches that were not Taylor’s. He took our family over the finish line! Additionally, Mick (service) can make anyone understand what is going on with their vehicle. I’ve not had three vehicles serviced under Mick! I have paid more at the dealership because I trust him! Jasmine, thank you so much for your empathy. Aubrey, thank you for your hard late night deal. I am looking forward to doing business with the team again! More

We enjoyed working with ALL the staff at Toyota of Rockwall!! Many thanks to Mr. Vu in walking us through the process, as we waited for the arrival of our Land Cruiser! Rockwall!! Many thanks to Mr. Vu in walking us through the process, as we waited for the arrival of our Land Cruiser! More

⚠️ BEWARE of Service Practices at Toyota of Rockwall ⚠️ Do NOT send your elderly loved ones here alone! My mother brought her less-than-2-year-old Lexus in for routine maintenance as outlined in the ⚠️ Do NOT send your elderly loved ones here alone! My mother brought her less-than-2-year-old Lexus in for routine maintenance as outlined in the Lexus warranty manual. She trusted the dealership to follow the recommended services — but instead, she was upsold multiple services without her consent or proper explanation. She was shocked to receive a $651 bill at checkout. Here’s what they did without her approval: Tire rotation AND alignment — no proof or explanation that alignment was needed. Oil and fuel additives — not requested or discussed. Brake fluid change — charged $140, even though her car only has 20,000 miles. Their own invoice says this is recommended at 35–40K miles, while Lexus recommends it at 30K. Why was this done at 20K? see attached pic. I reached out to Tony Yazbeck (GM) and Barbara Jackson (VP) via email — no response from either. The service advisor told my mother he was new, which raises serious concerns. Is this how new employees are trained — to upsell and take advantage of elderly customers who trust them? This experience was deeply disappointing and unacceptable. I’m sharing this to warn others and to encourage Toyota of Rockwall to take accountability and improve their service transparency. Repair Order 6214856 More

Great service provided all concerns where answer highly recommend it if looking for a car. recommend it if looking for a car. More

Great. Everyone was helpful. Thanks. Will come back in the future. Best Toyota in town Everyone was helpful. Thanks. Will come back in the future. Best Toyota in town More

For 10 years I used this dealership and bought 8 vehicles, my last purchase was very horrible and dishonest, I was sold a service agreement, that I told them that I did not want, after catching it, vehicles, my last purchase was very horrible and dishonest, I was sold a service agreement, that I told them that I did not want, after catching it, I was told that it would be refunded, it was not, and no one wants to make it right. HORRIBLE and DISHONEST! More

Russell and his team were phenomenal! Russell was so patient and attentive, anticipated doubts and questions, and allowed us all the time we needed to make the best decision. In many yea Russell was so patient and attentive, anticipated doubts and questions, and allowed us all the time we needed to make the best decision. In many years of buying cars, this is the best experience we have ever had, Special thanks to Russell and Marcia—you guys are awesome ❤️ We highly recommend Toyota of Rockwall! More

Toyota of Rockwall knocked it out of the park. I brought my car in on Saturday, October 18, and Carl handled everything with calm, clear communication from start to finish. Check in was quick. He I brought my car in on Saturday, October 18, and Carl handled everything with calm, clear communication from start to finish. Check in was quick. He explained what they would do, gave a straight estimate, and kept me updated without me having to chase anyone. The work finished earlier than promised and the price matched what he quoted. No surprises. The car came back clean and runs smooth. Carl respected my time, answered every question, and made the whole visit easy. The service team was organized and professional, and the waiting area was spotless. This is how a service department should operate. Five stars for Carl and the Toyota of Rockwall team. I will be back and will recommend them to friends and family. More

I can not say enough about Vanessa and the job she done getting me into a new pickup. It was a real pleasure dealing with her. Thank you Vanessa. getting me into a new pickup. It was a real pleasure dealing with her. Thank you Vanessa. More