Toyota of Rockwall

Poor service. Couldn’t get the shuttle back to me. Nobody called me when I called the receptionist to ask for the shuttle. She told me she would email the perso Couldn’t get the shuttle back to me. Nobody called me when I called the receptionist to ask for the shuttle. She told me she would email the person in charge of my truck. 15 minutes later I called again this time asking if I could talk to someone else and the receptionist didn’t say anything and just put me on a 10 minute hold. I hung up and had to get a ride from Lyft. I get to the dealership and tell my service manager what happened and she said she wasn’t checking her email. She didn’t seem that concerned. I was told it would take about 2 hours to get it all done and I left after 4 hours. I had to go ask for updates on my vehicle. The last time I asked, I found another person who was actually working and asked them. Then they had to wait on her to finish the personal conversation she was having with another employee. It wasn’t work related. Extremely disappointed in the service I received. They didn’t even finish the recall. They said they had to order a part. So you’re telling me a dealership that big knowing there’s recalls going on doesn’t have enough parts to fix the recall? Now I have to go back and waste another two hours so they can finish. Not to mention my gas. It would be nice if they went the extra mile for you and maybe vacuumed your truck out or washed the wind shield. But that’s asking too much. More

Jeff and the team did a good job showing us a car and getting us in and out. Would recommend. getting us in and out. Would recommend. More

The team was helpful, listening to what we were looking for and providing good options. They helped find the car that suited our needs quickly. They were also low pressure. for and providing good options. They helped find the car that suited our needs quickly. They were also low pressure. More

Quick service, nice coffee bar area. Everything was spotless, only negative was the one or two raggedy looking chairs by the front exterior glass wall. I changed dealers because of that. Everything was spotless, only negative was the one or two raggedy looking chairs by the front exterior glass wall. I changed dealers because of that. More

Sales team gave excellent customer service and the car is great. Will recommend friends and family Jimmy is an Awsome sake supervisor great. Will recommend friends and family Jimmy is an Awsome sake supervisor More

I had a great shopping experience with Justin Burton at Toyota of Rockwall on Monday. Justin was professional, low key and extremely helpful. The managers and Maria in finance were easy to work with and Toyota of Rockwall on Monday. Justin was professional, low key and extremely helpful. The managers and Maria in finance were easy to work with and provided terrific customer service. I highly recommend you visit Toyota of Rockwall for your next auto purchase. More

Very nice, friendly dealership. My vehicle was done very fast. Didn't have to wait long at all. My vehicle was done very fast. Didn't have to wait long at all. More

Best experience for first time. I will recommend my friend and family. Very friendly staff. I will recommend my friend and family. Very friendly staff. More

Excellent dealership from the employees to the service department. I feel confident when I have my car serviced that it is thoroughly checked for any existing problems or routine maintenance needed. Bes department. I feel confident when I have my car serviced that it is thoroughly checked for any existing problems or routine maintenance needed. Best dealership I’ve experienced. More

We always get the best service. They get us in and out of the door in a timely manner! They get us in and out of the door in a timely manner! More