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Toyota of Rockwall - Service Center

Rockwall, TX

4.4
3,180 Reviews
Call Service Center (844) 208-1008

3,180 Reviews of Toyota of Rockwall - Service Center

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March 23, 2023

Mick was great! I would appreciate my vehicle vacuumed and washed when service was complete. More

by TEXAS4GOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2023 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

Helpful
March 21, 2023

Rockwall Toyota’s service is always very good. The advisors and staff do a great job! I always feel confident that my car is going to run how it should, once I leave the dealership. More

by cjaneraney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashiers
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Mar 21, 2023 -

Toyota of Rockwall responded

It's great to hear that Cesar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

Helpful
March 19, 2023

The facility is clean. Service center personnel are courteous but very busy and seems to lack a personal touch More

by GCRC98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 20, 2023 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. Cesar and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Helpful
March 18, 2023

Very professional and caring about your vehicle . Customer service were great and kind.. Thanks again!! More

by Rogergradney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Toyota of Rockwall to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
March 18, 2023

Service was quick and excellent , Mick was great could not of ask for any better experience More

by lwwade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Desrosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
March 18, 2023

I loved my service advisor guy. Super Great customer service love to always have him More

by Kristinaregalado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2023 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

Helpful
March 18, 2023

I wish every time I go do service they never wash my truck I asked they said is not working 🤦🏻‍♂️ More

by yepezalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guerrero
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Mar 19, 2023 -

Toyota of Rockwall responded

Thanks for sharing about your experience with Toyota of Rockwall. We're sorry that a car wash was not available for you at this time. We appreciate your business and hope to see you again soon!

Helpful
March 18, 2023

Service is always Top Notch, have taken both my trucks in for maintenance and repair..Always quick !! Kasey is my service advisor, no one I trust more. More

by GYMRATT81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2023 -

Toyota of Rockwall responded

We are very happy to hear that Kasey provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Helpful
March 18, 2023

I took my car for line and balance and I still have the same problem More

by healthmegan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
March 18, 2023

Waited 25 minutes before somebody came to ask me what brought me in today. Every other car was taken care of before me and I was the first one there. Wil not be back. Manager didn’t try to do anything or More

by kelly.brittany16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of the service department employees
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Mar 22, 2023 -

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Helpful
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