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Toyota of Scranton

Scranton, PA

4.7
5,489 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,489 reviews

May 28, 2025

JEFF FELKOWSKI WAS A HASSLE FREE SALES PERSON. VERY POLITE AND INFORMATIVE. HIS OTHER CO WORKERS THAT WE MET WERE ALSO POLITE AND COURTEOUS. TOYOTA OF SCRANTON IS AN EXCELLENT DEALERSHIP CARING AB More

by PDECPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE?
May 28, 2025

I found a car on Toyota Scranton's website that I was interested in purchasing so I indicated interest. Within minutes Jordan Winkler called me and made an appointment for later that morning. When I arri More

by DAVEMILLER4191
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
May 28, 2025

The deal ship is excellent. I am very satisfied with the purchase of the extended warranty.I would definitely get another car from them. More

by TNOTCH300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025

I have been doing business with Scranton Toyota for sometime now and they have always been very friendly. More

by BISIGNANIJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

The service team provided the professional service I expected. They went above and beyond to make sure everything was done. More

by SRT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Toyota of Scranton responded

SRTO, Thank you for your kind review! We're thrilled to hear that our service team delivered the professional experience you expected and went above and beyond to ensure everything was taken care of. We truly appreciate your trust in us and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

May 27, 2025

When you bring your vehicle in clean it should be returned that way . Very frustrating More

by HDMIKE1340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
May 28, 2025 -

Toyota of Scranton responded

HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton

May 27, 2025

My experience at the Toyota dealership was phenomenal. Everyone could not have treated me better and the waiting area was top-notch, complete with food,(which I was given a coupon for if I wanted to get s More

by LEFGOTGAME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I wish I could remember his name, but David will know.
May 28, 2025 -

Toyota of Scranton responded

Laurie, thank you so much for this phenomenal review! We're thrilled to hear that your visit was such a positive experience from start to finish. Knowing you felt well cared for, comfortable while waiting, and impressed by our team's honesty and communication means the world to us. David and the entire service team will be proud to know they made such an impact. Your kind words—and your willingness to share your experience with others—are the highest compliment we could receive. We truly appreciate you and look forward to welcoming you back anytime! — Mary Jo Preno VP of Guest Experience Toyota of Scranton

May 26, 2025

I thought Toyota of Scranton gave me a very fair deal! Abe was especially helpful! They were able to acquire the exact model with the exact interior and exterior colors that I preferred. More

by TAPND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Toyota of Scranton responded

TAPND, Thank you so much for your kind words! We’re thrilled to hear that you felt you received a fair deal and that Abe was especially helpful throughout the process. It’s great to know we were able to find the exact model and color combination you wanted — we love making your vision a reality! Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

May 23, 2025

Hailee is always super pleasant and professional to deal with! She is friendly, she explains things and a pleasure to deal with. Toyota lucky to have her! More

by CKTRENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2025 -

Toyota of Scranton responded

Hi CKTRENT, Thank you so much for the kind words about Hailee! We're thrilled to hear she continues to make your visits such a positive experience. Her professionalism, friendly attitude, and clear communication truly make her an asset to our team. We’re lucky to have her—and even luckier to have guests like you! Warm regards, The Service Team Toyota of Scranton

May 23, 2025

Service done in the time estimated with regular updates given during the waiting period. As expected from a Toyota dealership More

by RITADIBBLE
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Don’t remember the name of the young man
May 25, 2025 -

Toyota of Scranton responded

Hi RITADIBBLE, Thank you for your positive feedback! We're glad to hear your service was completed within the estimated time and that our team kept you updated throughout your visit. Providing a smooth, transparent experience is always our goal, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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