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Toyota of Scranton

Scranton, PA

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Employees
Reviews
Vehicles
4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

May 04, 2025

This is my fourth vehicle purchase at this location and every time I feel like I’ve been taken care of. The sales team from top to bottom met all of my expectations! More

by POROSKY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Winkler
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May 04, 2025 -

Toyota of Scranton responded

POROSKY, Thank you so much for your continued loyalty and for choosing us for your fourth vehicle purchase! We’re thrilled to hear that our sales team consistently meets your expectations and makes you feel taken care of. Your trust and support mean the world to us, and we look forward to assisting you for many years to come. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

May 03, 2025

Outstanding service personnel. The very best waiting area I have ever been in anywhere. Pet friendly and excellent people at every level. John Lane went above and beyond. More

by BILLFAULK56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lane
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May 03, 2025 -

Toyota of Scranton responded

BILLFAULK56, Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed both our service and our waiting area — we work hard to make it comfortable and welcoming for everyone, including our four-legged friends. We’ll be sure to pass along your kind words to John Lane and the rest of our team. It’s always our goal to go above and beyond, and it’s great to know we hit the mark. We look forward to seeing you again! Warm regards, The Toyota of Scranton Service Team

May 03, 2025

Everyone there values the customer. They all go out of their way to make you happy, explain everything clearly and take the time with you. Highly recommend. More

by LEFTHOOK01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2025 -

Toyota of Scranton responded

LEFTHOOD01, Thank you so much for your kind words and for recognizing the dedication of our team! At Toyota of Scranton, we take great pride in valuing every customer and making sure each experience reflects our core values of honesty, helpfulness, and a genuine commitment to your satisfaction. We’re thrilled to hear that our efforts to explain everything clearly and take the time to assist you made a positive impact. Your recommendation means the world to us, and we look forward to serving you again in the future! Warm regards, The Sales Team Toyota of Scranton

April 27, 2025

Great service no matter who your person helping you at the dealership is! Toyota of Scranton will always be my dealership of choice. More

by DNBRUOTOLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Warrington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Toyota of Scranton responded

DNBRUOTOLO, Thank you for your wonderful feedback! We’re thrilled to hear that no matter who assists you, the service consistently meets your expectations. It means so much to us that Toyota of Scranton is your dealership of choice. We look forward to continuing to provide you with the great service you deserve! Warm regards, The Toyota of Scranton Service Team

April 26, 2025

When I walked in the door I saw the car of my dreams. My wife spotted it first and was all onboard. The salesman was vert courteous and not pushy. That usually runs me right out the door. I had a predete More

by ONEMOREDRIFTDAVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Bells.
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Apr 29, 2025 -

Toyota of Scranton responded

ONEMOREDRIFTDAVE, Thank you for sharing your story — what a fantastic moment to walk in and see the car of your dreams! We’re thrilled that your wife was just as excited and that our team, especially your salesperson, made the experience easy and pressure-free. Meeting your trade-in expectations and helping you into your fourth Toyota means the world to us. We truly appreciate your continued trust and loyalty. Enjoy every mile in your new vehicle — once a Toyota guy, always a Toyota guy! Warm regards, The Toyota of Scranton Sales Team

April 26, 2025

I got treated allsome like family by the sale Rep Doug Stahl , I will recommend your dealer to my family and friends. More

by HVELEZ199
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Toyota of Scranton responded

HVELEZ199, Thank you for the kind words! We're so glad to hear that Doug made you feel like part of the family — that’s exactly the experience we aim to provide. Your recommendation means a lot to us, and we truly appreciate you sharing it with your family and friends. We hope you enjoy every moment with your new vehicle! Warm regards, The Toyota of Scranton Sales Team

April 26, 2025

Very good experience. Happy with the vehicle. Staff were friendly and knowledgeable. Would buy from them again. More

by nskorec
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

Toyota of Scranton responded

nskorec, Thank you for sharing your experience! We’re so glad to hear you’re happy with your vehicle and that our team’s friendliness and knowledge stood out. It means a lot to know you’d choose to buy from us again — we’ll be here whenever you’re ready! Warm regards, The Toyota of Scranton Sales Team

April 24, 2025

Overpriced. Did not fix original issue. Had to take to my regular mechanic who did. Always trying to upsell. Would not recommend. I will not be back. More

by RICKPASKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Ochwat
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Toyota of Scranton responded

RICKPASKO, Thank you for your feedback. We're sorry to hear that your experience with us did not meet expectations. It’s disappointing to learn that the original issue was not resolved to your satisfaction, and we understand how frustrating that must have been. Your comments about pricing and upselling are also taken seriously, as we aim to be transparent and respectful in every interaction. We truly value all feedback as it helps us improve. If you're open to it, we would appreciate the opportunity to learn more about your visit. Please feel free to contact me directly at570.702.8776, so we can review what happened. — Mary Jo Preno Guest Experience Team Toyota of Scranton

April 21, 2025

We were very pleased with dealership and working with Nicki and Ryan. We feel that they were upfront and easy to work with More

by PATCH0
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2025 -

Toyota of Scranton responded

PATCH0, Thank you so much for your kind words! We're thrilled to hear that you had a great experience working with Nicki and Ryan. Being upfront and easy to work with is exactly what we strive for, and we're glad that came through during your visit. We truly appreciate your trust in us and look forward to being here for you whenever you need us! — The Team at Toyota of Scranton

April 21, 2025

Hailey was awesome! The food voucher was really nice! Good sandwiches and big fresh salads! Nice waiting area, very clean and comfy. Café attendant was very kind! Hailey More

by STEPHANALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nice woman that runs the cafe!!
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Apr 22, 2025 -

Toyota of Scranton responded

STEPHANALA, Thank you for the wonderful review! We’re so glad to hear that Hailey took great care of you and that you enjoyed the food voucher and our café offerings. We believe every guest deserves a comfortable, respectful experience—no matter what vehicle they drive—and it’s great to know that came through during your visit. We’ll be sure to share your kind words with Hailey and our café attendant. We truly appreciate you choosing Toyota of Scranton and hope to see you again! — The Team at Toyota of Scranton

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