Toyota of Scranton

Toyota of Scranton responded

Ralichnie, So sorry to hear of the error in sending a request to complete an online review. We are disappointed to see the 1- star rating. Hope all went well at the time of sale. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

RALICHNIE responded

I never gave anyone a one star rating. My overall experience was a five star rating.

Toyota of Scranton responded

Hi Joe, We wanted to take a moment to thank you for choosing Toyota of Scranton as your preferred dealership for purchasing a vehicle. We greatly appreciate your 4-star review and are delighted to hear that you found our establishment to be a very nice place with helpful employees. At Toyota of Scranton, we strive to create a welcoming and comfortable environment for all of our customers. Our team members are dedicated to providing exceptional customer service and are always willing to go above and beyond to assist our customers in finding the perfect vehicle. We are thrilled to receive your recommendation and look forward to continuing to serve you in the future. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We are always eager to hear from our customers and use your feedback to continually improve our services. Thank you again for choosing Toyota of Scranton, and we look forward to seeing you again soon. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

EPICDYL117, Thank you for taking the time to share your experience with us. We're delighted to hear that our sales representative was great and easy to work with, and that you were able to get a good deal on the car you wanted. At our dealership, we strive to provide our customers with exceptional service and a hassle-free car buying experience. It's great to know that our team was able to deliver on that promise for you. If there is anything else we can assist you with, please don't hesitate to contact us. Thank you for choosing our dealership, and we hope you enjoy your new car. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

THEWANS, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found Jason to be a pleasure to deal with. Your kind words have been passed on to Jason and he is delighted to receive such high praise. We appreciate your suggestion of awarding Jason 10 stars, but unfortunately, the review platform limits us to a maximum of 5 stars. Nonetheless, we agree that Jason is a valuable member of our team and we are grateful to have him. Thank you again for your feedback and we look forward to serving you again in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LRODWAY46, Thank you for sharing your experience with us. We're thrilled to hear that your advisor was friendly and informative, and that your car was serviced in a timely manner. At our service center, we prioritize providing our customers with top-notch service and ensuring that they have a clear understanding of the work performed on their vehicles. We appreciate your business and are glad that we were able to meet your expectations. If there is anything else we can assist you with, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton for your car servicing needs. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear ARAPAHO1445, Thank you for taking the time to leave us a 5-star review on Google! We are thrilled to hear that you had a positive experience with our sales representative, Doug Stahl. At our dealership, we take pride in having knowledgeable and experienced staff who can provide our customers with detailed information about the vehicles they are interested in. We are delighted to know that Doug was able to assist you in your purchase and that he was well-versed in the vehicle you purchased. We appreciate your business and are grateful for your trust in us. If you need any further assistance or have any questions, please do not hesitate to reach out to us. Thank you for choosing our dealership, and we look forward to serving you in the future. Best regards, MaryJo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear LMMDMAY, Thank you so much for leaving us a 5-star review on Google! We are delighted to hear that you had a great experience with us and that our staff exceeded your expectations. We take pride in providing exceptional service to all our customers, and we are thrilled that your service advisor was able to assist you and make your experience even better. We will be sure to pass on your kind words to them and the rest of our team. Thank you for choosing our dealership, and we appreciate your business. If you need any further assistance or have any questions, please do not hesitate to reach out to us. We look forward to serving you in the future and providing you with another excellent experience. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JMHOYT499, We are delighted to see we earned 5 stars! Thank you for taking the time to rate your recent buying experience at our dealership. We are happy you enjoyed working with Ahmad and our sales team. Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BIGAL1417, Thank you for sharing your positive experience with us on Dealer Rater. We are thrilled to hear that our sales team provided you with excellent service and made your car buying experience a positive one. Congratulations on your new Tundra! We hope you enjoy many years of driving pleasure. We appreciate your business and thank you for choosing us as your dealership. If there is anything else we can assist you with, please do not hesitate to contact us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MYADELFI04, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working jordan and our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com