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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
4,982 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,982 reviews

February 27, 2022

Personal service was good but would have been nice to have had the car washed More

by DAVI72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Name not listed
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Feb 27, 2022 -

Toyota of Scranton responded

DAVI72, Thank you for your feedback on your recent service visit. We will pass along your comment on the car wash to our leadership team. We are delighted you felt the service was good. Thank you. We hope you will return and service at our dealership. Take care

Helpful
February 27, 2022

very friendly and helpful! walked in and out with a car in a matter of a couple hours! great experience! would highly recommend and the great snack bar is just an added plus More

by NDGYMMOM1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jax - great saleman definate 5 stars
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Helpful
February 25, 2022

He explained very well what was needing to be done and what was being done. More

by AMBER050696
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris in service department
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Feb 25, 2022 -

Toyota of Scranton responded

Amber050696, thank you for servicing your vehicle at our dealership. It is good to know Chris was so helpful during your service visit. That is great! Take care, see you at your next visit.

Helpful
February 25, 2022

Outstanding experience overall. Brian (Burgess) helped me every step of the way. He was extremely professional, knowledgeable, and no pressure. Will absolutely be recommending Toyot More

by CMACK2910
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
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Feb 25, 2022 -

Toyota of Scranton responded

Cmack2910, Congratulations! We are happy you enjoyed working with Brian and you are now in a vehicle which suits your needs. Thank you for taking the time to tell us about your experience. We appreciate your recommending our dealership to family and friends. Take care and enjoy your new vehicle.

Helpful
February 25, 2022

It was as easy as it could be. Very comfortable seating plenty of space. Good coffee More

by WINO2881245
Recommend Dealer
Yes
Employees Worked With
Dont remember names
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Feb 27, 2022 -

Toyota of Scranton responded

Wino2881245, we are happy to know you enjoyed servicing your vehicle at our dealership...and enjoyed the coffee. We want our guests to feel both welcome and comfortable when servicing your vehicle. Thanks again. Take care.

Helpful
February 25, 2022

Confirmation of their malfeasance and thievery, is taking off $15,000 they overcharged on financing, they also had to reimburse me having charged me for DMV twice, and after my complaint, finally gave my Vet More

by USCT22ND
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bernadine Welcome
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Rogari, Mary Jo Preno, Ken Walley, Alyssa Esteras, Brendan Reilly, Bryan Matarese
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Helpful
February 24, 2022

We have been very happy with the sales and service staff every time we have used r. More

by LFSGA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Toyota of Scranton responded

LFSGA, Thank you for your kind words. We appreciate you taking the time to complete an online review. Take care.

Helpful
February 24, 2022

The salesman was very good. The entire experince was very good. They searched and we received a very good interest rate as well More

by RODNEY24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2022 -

Toyota of Scranton responded

Rodney24, We are happy to hear you had an outstanding buying experience. Thank you for taking the time to share your feedback. Take care.

Helpful
February 24, 2022

I brought my truck in to get the exhaust manifold and exhaust pipe replaced. I was told it would be a 1-day fix, but it ended up being two days. They provided me with a rental free of charge which I did More

by JACOBBLISS93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2022 -

Toyota of Scranton responded

Jacob, did you reach out to anyone at our dealership to report this new noise that is happening? We would appreciate it. Please understand we want to help. Thank you.

Feb 24, 2022 -

JACOBBLISS93 responded

Frankly I’m not sure that is going to help. This is something that should have been fixed, tested to work correctly, and then returned to me. I’m at the point where I feel like I may have to just deal with the annoying sounds. An honest review was requested from me, and that’s what I gave.

Mar 12, 2022 -

JACOBBLISS93 responded

UPDATE: I scheduled an appointment to have the buzzing fixed and have a “maintenance required” light checked out on Monday morning (3-7-22). At first I was denied a rental, then suddenly I was approved for a rental. I dropped the truck off Monday night. I was notified Tuesday afternoon (3-8-22) that my truck was done. Thursday (3-10-22) when I went to pick the truck up, it took a whopping 5 people to find my truck and bring it to me over the course of 50 minutes! I’d talk to one person, they’d say they’d bring it to me, and poof! That person was gone, never to be seen again! Finally after 50 minutes, my truck was brought to me. Seems that whomever “fixed” my exhaust failed to actually completely fix it, as welding had to be done to finally stop that god-awful buzzing. As for the light, it’s off and I was never told what the problem was. After my warranty expires, I will not be bringing my truck to this dealership again. Talk about frustration.

Helpful
February 23, 2022

Very friendly professional is done in a timely matter always came by and provided information on how long it would take before the service was done very knowledgeable and enjoyed the lounge while waiting More

by slammer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Feb 23, 2022 -

Toyota of Scranton responded

slammer, we are grateful for the opportunity to service your vehicle. Thank you for sharing your service story. It is also good to know you were comfortable in our guest waiting area. Be well, take care.

Helpful
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