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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,492 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,492 reviews

May 04, 2022

They are very friendly and will give you a break down of the maintenance that your vehicle might need. More

by OMILL704
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Felkowski, Michael Reilly
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May 04, 2022 -

Toyota of Scranton responded

OMILL704, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 04, 2022

I was fascinated by the information I was given immediately by my car being driven over the tracks that measured the tread on my tires. Ben explained everything they would do and even mentioned if More

by GAYLIE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben turano
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May 05, 2022 -

Toyota of Scranton responded

GAYLIE50, Thank you for taking the time to share your feedback on your recent service experience. We are delighted you enjoyed working with Ben and you found our facility clean and comfortable...both are so very important to our team. Take care, MJ Preno VP of Guest Experience mjpreno@tsofs.com

May 03, 2022

Best car buying experience Jake was my salesman and he went beyond what any dealer has definitely a great place to car shop More

by ZYKEI323
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Marco Valenti
Other Employees : Jake
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May 03, 2022 -

Toyota of Scranton responded

ZYKE1323, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 03, 2022

We’re pleased with the service we get at this dealership & also that we receive reminders when service is due on our vehicles. More

by MAXMAHAL8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly, Travis Langlois
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May 03, 2022 -

Toyota of Scranton responded

MAXMAHAL8, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 03, 2022

I like the people that work there they really polite and they help you as much they can. they are really patient and they make you get what u want and they make it possible More

by JAN_ROMAN2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack sale department
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May 03, 2022 -

Toyota of Scranton responded

JAN_ROMAN2, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 03, 2022

Great staff. Always prompt with getting my car repaired. They always communicate what they are going to do and how long it will take. Love those guys!!! More

by PMEDIC673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
3.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven, Alyssa Esteras, Travis Langlois, Curt Manck
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May 04, 2022 -

Toyota of Scranton responded

PMEDIC673, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 02, 2022

Very considerate and professional and I’ll go the extra mile. Always use the dealership More

by GRNIZ28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
Other Employees : AJ Wallace
Report | Print
May 02, 2022 -

Toyota of Scranton responded

GRNIZ28, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 02, 2022

No pressure selling just the facts. Refreshing to review car status at no cost, with recommended actions. Provides the desire to return. More

by ERICFOUR.SQUASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
May 02, 2022 -

Toyota of Scranton responded

Hello, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. We are sorry to hear your experience with us did not meet your expectations to earn a five-star rating. We value your business and would like the opportunity to discuss what we might change to earn a five-star rating in the future. Please feel free to call me directly at 570.702.8776. Thank you for choosing Toyota of Scranton for your service needs. We look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton 570.702.8776

May 02, 2022

Brian made buying a vehicle a lot more simple than we had anticipated it to be. More

by KOCHJ524
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Report | Print
May 03, 2022 -

Toyota of Scranton responded

KOCHJ524, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 02, 2022

Service Department was terrific. Jason kept us informed as to what they were doing and what the issues maybe. I would recommend Jason!! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Report | Print
May 03, 2022 -

Toyota of Scranton responded

Hi Mary, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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