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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,736 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,736 reviews

May 02, 2022

Service Department was terrific. Jason kept us informed as to what they were doing and what the issues maybe. I would recommend Jason!! More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
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May 03, 2022 -

Toyota of Scranton responded

Hi Mary, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

May 02, 2022

Brian made buying a vehicle a lot more simple than we had anticipated it to be. More

by KOCHJ524
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Michael Reilly
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May 03, 2022 -

Toyota of Scranton responded

KOCHJ524, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 02, 2022

No pressure selling just the facts. Refreshing to review car status at no cost, with recommended actions. Provides the desire to return. More

by ERICFOUR.SQUASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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May 02, 2022 -

Toyota of Scranton responded

Hello, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. We are sorry to hear your experience with us did not meet your expectations to earn a five-star rating. We value your business and would like the opportunity to discuss what we might change to earn a five-star rating in the future. Please feel free to call me directly at 570.702.8776. Thank you for choosing Toyota of Scranton for your service needs. We look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton 570.702.8776

May 02, 2022

Very considerate and professional and I’ll go the extra mile. Always use the dealership More

by GRNIZ28
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
Other Employees : AJ Wallace
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May 02, 2022 -

Toyota of Scranton responded

GRNIZ28, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 01, 2022

Very professional, organized, customer oriented and efficient. Would highly recommend even if you don't have a Toyota. More

by AMANDA9601
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Toyota of Scranton responded

Amanda9601, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 01, 2022

Very helpful let me know about 199 maintenance plan. They are always quick and efficient. More

by G.CONSENZA71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Shean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Toyota of Scranton responded

G.Consenza71, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 01, 2022

Great Customer Service and knowledgeable staff. Always willing to go the extra mile to satisfy the customer. More

by Thanks Again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

May 01, 2022

Prices are high. People tell me I'm crazy for what I pay for brakes and oil change. More

by JRUSHWORTH774
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
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May 02, 2022 -

Toyota of Scranton responded

Hello, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers. We are sorry to hear your experience with us did not meet your expectations to earn a five-star rating. We value your business and would like the opportunity to discuss what we might change to earn a five-star rating in the future. Please feel free to call me directly at 570.702.8776. Thank you for choosing Toyota of Scranton for your service needs. We look forward to hearing from you. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton 570.702.8776

May 01, 2022

Great customer service. Awesome dealership highly recommend service center. Great prices and services after a sale. More

by Horrified
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Alan Aimer, Travis Langlois, Curt Manck
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May 02, 2022 -

Toyota of Scranton responded

Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

April 29, 2022

My visit was great my service provider was on point I didn’t wait long for that appointment More

by phoenix17
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Higgins
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Apr 30, 2022 -

phoenix17 responded

Thanks

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