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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

September 28, 2024

We worked with Doug who sold us our Tundra. He was very nice and professional even though it had been a long day. The finance team was also great and work with pricing and APY where they could More

by JOSEPHSMITH6297
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Toyota of Scranton responded

JOSEPHSMITH6297, Thank you so much for sharing your experience! We're delighted to hear that Doug and our finance team made the process of purchasing your Tundra smooth and enjoyable. It's great to know that even after a long day, Doug provided the professional and friendly service we strive for. We're thrilled that this was the best and easiest car-buying experience you've had! Enjoy your Tundra, and we look forward to assisting you again in the future. Thanks for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

September 28, 2024

Were clear, and upfront about everything I needed done. The shuttle service was excellent! All around great service. More

by LHOLBECK975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2024 -

Toyota of Scranton responded

LHOLBECK975, Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with us. It’s always our goal to be clear and upfront with every customer about their vehicle’s needs, and we're glad our shuttle service was convenient for you. Your feedback means a lot to us, and we look forward to providing you with the same great service during your next visit. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

September 28, 2024

Great customer service , polite and pleasant and very on point with everything i needed for my vehicle More

by MARINCLARIBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2024 -

Toyota of Scranton responded

MARINCLARIBEL, Thank you for your wonderful feedback! We're so happy to hear that you found our customer service polite, pleasant, and attentive to all your vehicle needs. Providing a seamless experience is always our goal, and we're glad we hit the mark for you. If you need anything in the future, don’t hesitate to reach out. We look forward to serving you again! Best regards, The Toyota of Scranton Team

September 26, 2024

Professional, pleasant, efficient, prompt. No complaints! Happy to do business with them. Happy with service. More

by GAUGHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Burgess
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Sep 27, 2024 -

Toyota of Scranton responded

GAUGHANS, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a professional, pleasant, and efficient experience with us. Your satisfaction is our top priority, and we're happy to know that we met your expectations. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team

September 26, 2024

My experience in Toyota Scranton is very satisfying, my service advisor. Stephanie McNair is always helpful, a good listener and very professional of what she does. She always takes the time to listen to m More

by MetalGear570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Toyota of Scranton responded

MetalGear570, Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had such a positive experience with us. Your satisfaction is incredibly important, and it's great to know that our team provided the professional, pleasant, and efficient service you deserve. We look forward to continuing to serve you and ensuring every visit is just as enjoyable. Thanks again for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

September 26, 2024

One positive service experience (5 star) and one awful experience (0 star). The awful? Car and available service records suggested car required oil change; booked appointment for oil change and repair of More

by RICHARD.ROSSON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Toyota of Scranton responded

RICHARD.ROSSEN, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you had during your recent visit. It is clear that we fell short in terms of communication and service execution, and for that, I’m truly sorry. Your time is valuable, and I understand how disappointing it must have been to encounter delays and discrepancies in our records regarding your oil change and tire service. This is not the level of service we strive to provide. I’ll be looking into the issues you’ve raised to ensure they are addressed and prevented moving forward. Please feel free to reach out directly so we can discuss this further and work to make things right. We value your business and hope to regain your trust in the future. Thank you again for bringing this to our attention. Regards, The Service Team Toyota of Scranton

September 25, 2024

Good experience this time. Like "G" he was very perfessional and explained everything out to us about the deal. More

by SHAYFARM1998
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Toyota of Scranton responded

SHAYFARM1998, Thank you for sharing your feedback! We’re glad to hear that you had a good experience with us this time, and that "G" was able to assist you professionally and explain everything clearly. We’ll be sure to pass along your kind words to him! If there’s anything else we can help with in the future, please don’t hesitate to reach out. We appreciate your business and look forward to seeing you again! Warm Regards, The Sales Team Toyota of Scranton

September 25, 2024

They will help you with everything you need just to see the smile in your face More

by CLV2128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2024 -

Toyota of Scranton responded

CLV2128, Thank you so much for your kind words! 😊 We’re thrilled to hear that our team was able to help with everything you needed and bring a smile to your face. At Toyota of Scranton, our goal is always to make sure our customers have the best experience possible, and your satisfaction means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us! Warm regards, The Toyota of Scranton Team

September 23, 2024

Great experience with the car purchase! Hannah was an amazing help in the whole process! Sales was low pressure and customer specific and effective. Great team. More

by rthomas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hannah Schork
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Toyota of Scranton responded

rthomas, Thank you for the fantastic review! We're thrilled to hear that you had such a great car-buying experience with us and that Hannah was such a helpful part of the process. Our team strives to provide a low-pressure, customer-focused experience, and it’s wonderful to know we met your expectations. We appreciate your kind words and look forward to assisting you again in the future! Best regards, Mary Jo Preno VP Guest Experience Toyota of Scranton

September 23, 2024

I always feel well taken care of when I come to Toyota of Scranton! Everyone is so kind and helpful More

by ANJAWHITEHEAD1329
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Toyota of Scranton responded

ANJAWHITEHEAD1329, Thank you so much for your kind words! We’re thrilled to hear that you always feel well taken care of when visiting Toyota of Scranton. Providing excellent service with kindness and helpfulness is something we strive for with every guest, and it’s wonderful to know we’re hitting the mark. If there’s anything else we can do to make your visits even better, please don’t hesitate to let us know. We look forward to seeing you again soon! Warm regards, The Toyota of Scranton Team

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