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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,470 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,470 reviews

September 17, 2024

It was a very positive experience. we are very pleased with the service and attentiveness. More

by attymir
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Toyota of Scranton responded

attymir, Thank you for sharing your positive experience with us! We’re thrilled to hear that you were pleased with both the service and attentiveness you received. Our team at Toyota of Scranton strives to provide exceptional service, and it’s wonderful to know that we met your expectations. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Toyota of Scranton

September 17, 2024

After 25000 miles new tires Dunlop is dead. Toyota tell me there is no warranty. Really? Why? More

by STAVRIIETSKYI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
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Sep 18, 2024 -

Toyota of Scranton responded

STAVRIIETSKYI, Thank you for your feedback. We’re sorry to hear about your experience with the Dunlop tires. Tire wear can vary based on driving conditions and habits, and it’s frustrating when expectations aren’t met. While warranties can depend on various factors, we recommend reaching out directly to Dunlop or a tire specialist to discuss your concerns further. Your satisfaction is important to us, and we’d like to help find a resolution. Regards, Service Team Toyota of Scranton

September 16, 2024

Chelsea was very friendly and honest. ... would request her next time that I come in for a service. More

by ALBY10490
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Toyota of Scranton responded

ALBY10490, Thank you for taking the time to leave us a review! We’re delighted to hear that Chelsea provided you with friendly and honest service. We’ll be sure to pass along your kind words to her. We look forward to welcoming you back to Toyota of Scranton for your next service appointment and ensuring you have another great experience with Chelsea. If you need anything in the meantime, don’t hesitate to reach out! Take care, Service Team Toyota of Scranton

September 16, 2024

Everything was above board and upfront. I arrived, drove the car, made the deal. Very good dealership! More

by TDV236
Recommend Dealer
Yes
Employees Worked With
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Toyota of Scranton responded

TDV236, Thank you for your feedback! We're thrilled to hear that your experience with Toyota of Scranton was smooth and straightforward. It’s great to know that our team made the process easy and transparent for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car! Warm regards, Sales Team Toyota of Scranton

September 16, 2024

Stephanie was terrific to work with: she was very helpful and knowledgeable with my service appointment and tire purchase. More

by SUE5791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Toyota of Scranton responded

SUE5791, Thank you so much for your kind words! We’re thrilled to hear that Stephanie provided you with excellent service and that you were pleased with your tire purchase. At Toyota of Scranton, we strive to offer the best experience possible, and it’s wonderful to know that Stephanie’s helpfulness and knowledge made a positive impact. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again soon! Warm regards, Service Team Toyota of Scranton

September 15, 2024

it was a fine experience and David was very nice to deal with during the service More

by J_TIGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

J_TIGUE, Thank you for the 5-star review! We’re delighted to hear that you had a fine experience and that David made your service visit enjoyable. We’ll be sure to pass along your kind words to him. If you need anything else or have any questions in the future, please feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

September 13, 2024

Chelsea was very helpful that day. It was nice to get the service where we got a car. More

by TSUKASA&JAMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Toyota of Scranton responded

TSUKASA&JAMES, Thank you so much for your review! We're thrilled to hear that Chelsea was able to assist you and that you had a positive experience with our service department. We always strive to provide top-notch service and are glad it showed during your visit. If you have any suggestions regarding your experience or any questions, don't hesitate to reach out. Safe driving and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

September 13, 2024

never had a problem Always respectful listen to what you have to say I would recommend my friends to go to the dealership More

by SONGSOFSONG
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

SONGSOFSONG, Thank you so much for your kind words! We’re thrilled to hear that you’ve had a consistently positive experience with us. It’s our goal to be respectful and attentive to every customer, so we’re glad to know we’ve met that standard for you. We truly appreciate your recommendation and look forward to assisting your friends and family in the future. If you ever need anything or have any questions, don’t hesitate to reach out. Thanks again for your support! Best regards, The Toyota of Scranton Team

September 13, 2024

Every thing I needed was done efficiently and quickly and the transactions were smooth Thanks More

by MARIELENA1026
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

MARIELENA1026, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience with us was efficient and smooth. Our team strives to provide seamless service, so it’s wonderful to know we hit the mark. If you need anything else or have any questions in the future, feel free to reach out. Thanks again for your feedback and for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

September 13, 2024

The dealership was very helpful, knowledgeable and accommodating. They treated me and my wife like family. More

by KINGC158
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2024 -

Toyota of Scranton responded

KINGC158, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt well taken care of and that our team provided the helpful, knowledgeable, and accommodating service we strive for. Treating our customers like family is important to us, and we’re thrilled that this came through in your experience. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to seeing you again! Best regards, The Toyota of Scranton Team

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