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Toyota of Scranton

Scranton, PA

4.7
4,965 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,965 reviews

February 24, 2019

20000 Service Quick and complete service with followup by Stephanie Jones to verify satisfaction. Vehicle was promptly received and any concerns were documented. My More

by gregsouchak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2019 -

Toyota of Scranton responded

We really appreciate you taking the time to share about your experience at our dealership. We are so happy to hear all your questions were able to be answered!

February 23, 2019

Good experience Nick and Howard made it a pleasant no problem buying experience. Now I will see how the vehicle performs before I make any reviews in that area.. More

by weez41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bosque, Howard Sweeny
Feb 25, 2019 -

Toyota of Scranton responded

We are so happy to hear about your experience at our dealership! Thanks for the 5 star rating and positive review!

February 23, 2019

Pleasant experience purchasing my Tacoma! I had an excellent experience purchasing my Toyota Tacoma. My salesperson Nick B was friendly, knowledgeable, professional and customer oriented. I More

by JamesT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Bosque
Feb 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating, James!

February 22, 2019

It was a good experience The people were very nice. They answered all my questions and were very helpful. I look forward to coming back and having my car serviced. More

by DUANE757
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share abut your experience at our dealership, Duane! We are happy to help!

February 22, 2019

30,000 mile service People at this dealership have always been friendly and easy to deal with. More important they go just that one step out of their way to be helpful. M More

by KALGEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2019 -

Toyota of Scranton responded

Thanks for sharing this very kind review! We love hearing this type of feedback and really appreciate the 5 stars!

February 22, 2019

Quick & Painless 18 month checkup. Checked in took only 5 minutes. Work was completed in about 90 minutes. Checked out in 5 minutes. Quick and painless. Tom Malan More

by kbchuff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Malandri
Feb 22, 2019 -

Toyota of Scranton responded

Thank you for the 5 stars and great review! We're so happy to hear this process was quick and painless for you!

February 22, 2019

Work not Finished We discovered that the work done on our vehicle was incomplete, so I had to call Toyota and bring my vehicle back the next day to have it finished. It More

by trippero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Philip Sottile
Feb 22, 2019 -

Toyota of Scranton responded

We do understand it is an inconvenience to make a second trip to the dealership. We apologize and do make every effort to honor our customers time. Thank you for informing us about your experience. Warm regards, Mary Jo Preno Vice President Guest Experience

February 22, 2019

First service appt of my new rav 4 Excellent aervice. In and out as promised Everyone was very polite and thoughtful. Also i would like to say when I purchased my Rav 4 the sales pe More

by SEJJ57
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Bosque, Jessmar Aviles
Feb 22, 2019 -

Toyota of Scranton responded

Thank you for your favorable review and comments regarding both your sales and service experiences. We certainly appreciate you taking the time to offer your review.

February 22, 2019

Great customer service Great and friendly customer staff, Doug was amazing and so helpful, did not feel pressure, I always feel appreciated and welcomed, very happy with the More

by riv718
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Feb 22, 2019 -

Toyota of Scranton responded

We are so happy to hear your experience at our dealership was a great one! Thank you for the 5 stars and awesome review!

February 22, 2019

Another enjoyable Toyota vehicle purchase experience. My recent leasing process for a new 2019 Highlander XLE was another of many easy and enjoyable experiences with the staff of Toyota of Scranton. More

by 1CUBFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Bosque, Michael Reilly, Jessmar Aviles
Feb 25, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating!

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