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Toyota of Scranton

Scranton, PA

4.7
5,475 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,475 reviews

June 20, 2019

FAST SERVICE VERY CLEAN AND CURITS AND NOT A LONG WAIT FOR YOUR VEHICLE SALES PEOPLE VERY GOOD TO EXPLAIN ALL OPTIONS ON YOUR ON VEHICLE AND WORK OUT A GREAT PR More

by martymiglionico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Jun 21, 2019 -

Toyota of Scranton responded

We appreciate this great feedback and 5 star- rating, Marty! We are so happy to hear you had a great experience at our dealership!

June 19, 2019

First Class The service center is professional, efficient, and courteous. They obviously have the automotive repair talent and they get the work done quickly. So More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Travis Langlois
Jun 20, 2019 -

Toyota of Scranton responded

Thank you so much for taking the time to share this feedback about our dealership, Jeff! We really appreciate the 5 stars and positive feedback!

June 19, 2019

15,000 mile service While overall my 15,000 mile service was good the (1) problem I wanted taken care of (auto door lock/unlock was not fixed. I was told the mechanic che More

by GERALD.MCALLISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 20, 2019 -

Toyota of Scranton responded

Hi Gerald, we regret to hear about this miscommunication. We would like the opportunity to discuss this further with you. I will be reaching out to you . Thank you. - Mary Jo Preno, Vice President - Guest Experience

June 19, 2019

2019 RAV4 Hybrid XSE About as painless a sales experience as you'll get. Friendly and professional. Considering the high demand for the vehicle purchased, I was satisfie More

by JG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
Jun 20, 2019 -

Toyota of Scranton responded

Thank you for taking the time to share about your experience at our dealership! We are so happy to hear it was a good one! Thanks for the 5 stars!

June 18, 2019

Tunnel Cover After much ado over tunnel covers fitting our Tacoma, we finally got the right fit and all is well in the Reed household. I appreciated how I was tre More

by Sharon123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The photos with staff is a good idea. I just want to reiterate how much I appreciated the professionalism and kindness I.Thank You! , Nick Bosque
Jun 18, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share this awesome feedback, Sharon!

June 18, 2019

Top notch! Professional ,friendly. Very willing to make your visit a pleasant one. Service completed as promised and about the time period stated while I waited More

by rjb52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2019 -

Toyota of Scranton responded

Thanks for the 5-star rating and positive review, RJB!! We really appreciate you recommending our dealership!

June 17, 2019

Fast service! Great, fast service while there! After my service though I received about 7 calls and 5 emails asking me for my opinion on the service. I did a survey More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know the names of the people worked with
Jun 17, 2019 -

Toyota of Scranton responded

Thank you for the great rating. The last thing we want to do is annoy our customers. We will check on all the calls/emails. Take care.

June 17, 2019

Rutine Mantince Was just in for an oil change, took me right in Thomas Diak took great care of my Camry one of a few techs I trust my vehicles with More

by SUTTON_RACING_2006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Diak Jim Gaughan, Kevin Brzegowski
Jun 17, 2019 -

Toyota of Scranton responded

SUTTON_RACING_2006, thank you for the 5 star rating and awesome review. We look forward to seeing you at your net visit. Take care.

June 17, 2019

5000 mile service Easy to make an on line appt. taken in on time, wait time for service was very reasonable all points were gone over with me in a courteous and profe More

by P_KOLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden
Jun 17, 2019 -

Toyota of Scranton responded

P_KOLIS, that is our goal for every customer, every time. We are delighted you gave us 5 stars for our work. Thank you!

June 17, 2019

Great experience! Service was done on time and faster than I expected! Was truly a great experience! I'll be getting all my service done at Toyota of Scranton. More

by bobwise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Sottile
Jun 17, 2019 -

Toyota of Scranton responded

We appreciate this great feedback and 5 star- rating, Bob! We're so happy to hear you had a great experience at our dealership!

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