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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
4,963 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 4,963 reviews

July 28, 2022

Great service, good location and wonderful car. This is our third Sienna and they get better every time. More

by GLOMO46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ebraham ?, Howard Sweeny
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Jul 29, 2022 -

Toyota of Scranton responded

GLOMO46, Thank you for taking the time to share your feedback on your recent sales experience. We are delighted you enjoy driving the Toyota Sienna. Thank you for your loyalty to our dealership. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience

Helpful
July 28, 2022

Staff at Toyota of Scranton was very accommodating and made good on what they promised. Communication was excellent. More

by DANNI1622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Toyota of Scranton responded

Danni1622, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
July 28, 2022

Very good service they give to me we are very happy thanks for dealership’s fo More

by SONU.NIJJER1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2022 -

Toyota of Scranton responded

Hello Sonu, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
July 27, 2022

Brain was great in getting us set up with ordering our new car and making sure everything was what we wanted’ More

by DUNSTER423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

Dunster423, Thank you for taking the time to let us know about your recent experience at our dealership. We are delighted you found Brian so helpful, and you ordered the vehicle you truly wanted. Our goal is to make certain our guests enjoy doing business at our dealership. We strive to provide the best in customer service. Conditions may have changed, yet one thing still holds true....our customers are first in our thoughts. Thanks again, Mary Jo Preno Vice President of Guest Experience

Helpful
July 27, 2022

I have been purchasing cars at the dealership for many years and have been thoroughly satisfied with the vehicles I purchased. Maintenance has always been superb and have never had any serious issu More

by CHARLESK1
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

CharlesK1, We appreciate your honesty. Thank you for taking the time to share your feedback on your experience at our dealership. Your loyalty is such a compliment to our team. We will share your comments with our leadership team. Thanks again for sharing. We appreciate you! Take care, Mary Jo Preno Vice President of Guest Experience

Helpful
July 27, 2022

Very helpful in finding the right car for our needs. Very happy on this purchase. More

by SHUDY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2022 -

Toyota of Scranton responded

Hi Shudy, Thank you for taking the time to share your thoughts regarding your recent sales experience. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Helpful
July 27, 2022

Be very careful using this dealership. My daughter took her car in for a sound in the brakes, which turned out to be a leaf. But I received a call telling me the car needing $2500 worth of More

by marthaf65
Recommend Dealer
No
Employees Worked With
Chris Ellis
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Jul 27, 2022 -

Toyota of Scranton responded

Hello, It is Mary jo at Toyota. We spoke about this situation. I am sorry you do not agree with our process of making recommendations based on both the mileage of the vehicle and the age of the vehicle. I know I am not able to change how you feel. It is so unfortunate you have such a poor opinion of our dealership. We work hard at providing our guests with the best customer service. I know you do not agree and I apologize you found your experience with us disappointing. Take care, Mary Jo Preno Vice President of Guest Experience

Helpful
July 27, 2022

Great service from our sales man Brian, and also from the finance department!! They’re absolutely amazing and did what they can to get me in a new vehicle!! More

by CASSIEMCGIVNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

CASSIEMCGIVNEY, Thank you for taking the time to share your thoughts regarding your recent sales experience with Brian and our finance team. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Helpful
July 26, 2022

Great experience, Chris took good care to keep in communication with me and answer my questions! More

by ADAM.RUDERMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
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Jul 26, 2022 -

Toyota of Scranton responded

Hi Adam, Thank you for taking the time to share your thoughts regarding your recent service visit with Chris Ellis. We strive to provide an exceptional guest experience and we are so happy you are pleased. We make every effort to accommodate our guests' needs. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

Helpful
July 26, 2022

We will definitely go there again and buy another car from them. We had a very enjoyable experience More

by dalevong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2022 -

Toyota of Scranton responded

dalevong, Thank you for taking the time to share your feedback on your recent sales experience. Congratulations on your new vehicle. Enjoy for many miles to come. We are dedicated at providing our guests with the best experience. We are thrilled you had an outstanding experience. We value you as our customer and appreciate your business. Enjoy your vehicle. Thanks again, Mary Jo Preno Vice President of Guest Experience

Helpful
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