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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,043 Reviews
Call Service Center (570) 740-3457

3,044 Reviews of Toyota of Scranton - Service Center

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November 21, 2022

Professional, courteous staff that was very helpful and knowledgeable about our needs and the best vehicle to meet them. More

by DMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey Boynton, Ryan Cali
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Nov 21, 2022 -

Toyota of Scranton responded

DMG, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our team. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Nov 21, 2022 -

DMG responded

Our pleasure.

Nov 21, 2022 -

Toyota of Scranton responded

Thank you. Enjoy your new vehicle.

November 18, 2022

The Scranton team is great to deal with. I purchased my vehicle from another dealer, what a big mistake that was. When it was time for my service check. I pulled into the garage of the o More

by BWHITE21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Toyota of Scranton responded

BWHITE21, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 18, 2022

Jason was very nice but your charges are ridiculous. If I wasn’t leaving to go out of town the next day I would have taken my RAV to a more reasonable mechanic for the service that was required. More

by marepa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason in Service
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Nov 18, 2022 -

Toyota of Scranton responded

marepa, Thank you for your loyalty to our dealership. It is appreciated. Please know we value you as our customer and would like to speak to you about your recent service visit. Jason did contact you regarding your experience. Please reach out to Jason when you have the opportunity. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 18, 2022

I Had a tire swap (regular to studded snow tires) and everything was done properly. More

by jerrycet0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2022 -

Toyota of Scranton responded

jerrycet0, Thank you for your loyalty to our dealership and your positive feedback on your recent service visit. It is appreciated. We value you as our customer and friend. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 18, 2022

This dealership is always top-notch. Service is friendly, accommodating and efficient. I don't mind having work done here. Environment is comfortable.but I More

by SANLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Wallace
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Nov 18, 2022 -

Toyota of Scranton responded

SANLE, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 17, 2022

Service above expectations. , friendly and timely. I was surprised and well satisfied with service performed. More

by JOHNTOPALANCHIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2022 -

Toyota of Scranton responded

Hi John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 17, 2022

The workmanship on my car is impeccable and was done in a timely manner. They communicated with me every step of the way to let me know what was going on. They were also able to replace my battery due to a More

by KELLYJO2220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve, Matt Chesik
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Nov 17, 2022 -

Toyota of Scranton responded

KellyJo, Thank you for sharing your feedback on your experience with our Collision Center. We are pleased to know all went well and you enjoyed working with the collision team. Also, we are thrilled you were able to complete the recall on your battery. Please know we value you as our customer, and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

November 16, 2022

Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cloud
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Nov 16, 2022 -

Toyota of Scranton responded

LNSEC, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 16, 2022

They go the extra mile to ensure a smooth service. I enjoy the free car ridevto run errands. More

by SGRILLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hess
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Nov 17, 2022 -

Toyota of Scranton responded

SGRILLO2, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 11, 2022

Polite and efficient our tech was helpful love this dealership Hope to continue with leasing Need more selection though More

by RICHNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Nov 11, 2022 -

Toyota of Scranton responded

RICHNBAR, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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