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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews
Call Service Center (570) 740-3457

2,951 Reviews of Toyota of Scranton - Service Center

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February 09, 2022

I love this dealership! Everyone is so nice and there are no high pressure sales tactics. More

by Pfafffamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon
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Feb 09, 2022 -

Toyota of Scranton responded

Pfafffamily, thanks so much for the awesome review and 5 star rating. We are delighted to know you enjoy spending time at our dealership. Be well, take care.

February 09, 2022

I like Alyssa and Stephanie. I try to pick them when I can. They are professional and remember small details about their customers which I appreciate considering how big Toyota is. More

by Neb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
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Feb 09, 2022 -

Toyota of Scranton responded

Neb, thank you for taking the time to offer your feedback on your visit to our service department. We are delighted you find our staff professional and courteous. We want to offer the best possible guest experience. Thanks again. Take care.

February 08, 2022

Great service very professional. Never push you to get repairs done but encourage you to come back when your ready to have it done. More

by BARBA7CR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
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Feb 09, 2022 -

Toyota of Scranton responded

Barba7cr, we want to keep you updated on your vehicle as far as what services may be due. That is our responsibility to you. Thank you for acknowledging our efforts. We are grateful for the opportunity to service your vehicle. Thank you! Take care.

February 07, 2022

Excellent experience personally and on my vehicle. My service professional was great and made sure I was taken very well care of. He gave me updates as service call progressed and kept me informed. More

by rjvguitar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
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Feb 07, 2022 -

Toyota of Scranton responded

rjvguitar, thank you for sharing your feedback on your recent service visit. We are so happy all went well. It is so nice of you to take the time to offer your feedback. Be well. Take care.

February 07, 2022

They where very prompt and efficient and had me back on the road in no time More

by DPEART71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Toyota of Scranton responded

DPEART71, we are delighted to see you were back on the road in no time. Thank you for sharing that with us. We appreciate you taking the time to offer your feedback. Take care.

February 06, 2022

They try xxxx hard to make your experience the best you ever had. The end More

by Mark7Webster
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Toyota of Scranton responded

Thanks Mark for the awesome review and 5 star rating. We all appreciate it. Take care.

February 05, 2022

Very courteous and professional I would bring my vehicle there for repairs anytime and recommend the service More

by ANTHONY.CHICHILLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2022 -

Toyota of Scranton responded

Anthony, We all appreciate the fact you took the time to offer feedback on your recent service visit. Thank you. We look forward to your next visit. Take care.

February 04, 2022

Making my appointment was easy and convenient to make schedule. The Service tech was accommodating and kept me informed of the service progress. The wait was short and the waiting room pleasant. More

by ZIONZ91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2022 -

Toyota of Scranton responded

ZIONZ91, we are delighted you took the time to let us know about your service visit. Thank you. We appreciate the opportunity to service your vehicle. Thanks so much. Take care.

February 03, 2022

Always good service and very professional. Very good time in and out. Easy to get a appointment More

by JOSEPH.CALI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Cali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Reilly
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Feb 04, 2022 -

Toyota of Scranton responded

Joseph, thank you for the kind words and 5 star rating. We appreciate it. We are so happy all went well at your service visit. Thanks again. Take care.

February 03, 2022

They took care of the recall issues, Service advisor also told me I needed alignment, before and testing was done, More

by sledz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2022 -

Toyota of Scranton responded

sledz, Thank you for taking the time to provide feedback on your recent service experience. Your comments are appreciated. Please know if you would like to share more about your experience you can reach out to Mary Jo Preno, Vice President of Guest Experience. Mary Jo's direct number is 570.702.8776. Thank you. Take care.

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