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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,988 Reviews

2,988 Reviews of Toyota of Scranton - Service Center

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November 29, 2021

The technician missed a couple multi pt. inspections which toyota prides it self on. When I talked to the advisor about the issues he was more than happy to correct them. Thank you David Grieco for your More

by K27RIZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2021 -

Toyota of Scranton responded

K27R1Z, Thank you for taking the time to let us know about your recent service visit. We apologize for the overlooked items and if we can assist in any way please let us know. David Grieco works very hard at providing the best possible customer experience. If you need his assistance please do not hesitate to contact him. Again, thank you for taking the time to let us know about your experience. Take care.

November 26, 2021

We received great service from all that we came in contact with. Jonathan Lane was very attentive and kept us updated on the status of our car. He was a joy to work with. Jamie Marcen was most helpfu More

by FINN CHARLESWORTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Lane
Nov 26, 2021 -

Toyota of Scranton responded

Finn, thank you for taking the time to offer a review of your recent experience at our dealership. We are happy to know our team was helpful - especially Jon Lane and Jammie Marcen. We passed along your comments. Thanks again. Take care.

November 25, 2021

Always professional, clean accomodations; staff courteous and helpful. Work is excellent and i feel confident in this dealership. More

by JOEMUSTO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2021 -

Toyota of Scranton responded

Joe, we are honored by your comments. Thank you for taking the time to share them with us. It means a great deal to all of us. Take care.

November 23, 2021

They are helpful in picking out what's best for the car . They helped me see thing I might need to come back for. More

by egonzo14z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Kirkpatrick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
3.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Nov 23, 2021 -

Toyota of Scranton responded

egonzo14z, thank you for taking the time to tell about your experience. We all appreciate the 5 star rating. Take care.

November 17, 2021

Very organized there and pretty fast I’ll go back for my next service definitely More

by ERH222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vegas
Nov 17, 2021 -

Toyota of Scranton responded

ERH222, We are delighted you had a wonderful service visit. Thank you for the perfect, 5 star rating and for making it clear you will return. Take care.

November 17, 2021

Great to deal with! Very informative and helpful during and afterwards the service appointment. Thanks. More

by JROOD
Recommend Dealer
Yes
Employees Worked With
Chris Ellis
Nov 18, 2021 -

Toyota of Scranton responded

JROOD, thank you for your 5 star rating of your recent service experience. We are grateful for the opportunity to service your vehicle. Take care.

November 15, 2021

Car was at service 10:00 to closing. We did have several things to fix. We bought tires and needed one of our old tires wrapped to place in cargo area, but that was not done. No problem.Everyone was attent More

by KAREN.KLEMENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 15, 2021 -

Toyota of Scranton responded

Karen. Thank you for taking the time to offer a review of your recent service visit. Our apologies on overlooking your request. We appreciate your understanding. Take care.

November 15, 2021

My appointment was very organized from start to finish. No waiting friendly service manager and professional. More

by T.TACC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lane
Nov 15, 2021 -

Toyota of Scranton responded

T.TACC, thank you for taking the time to let us know about your experience with our service department. We are delighted all went well. Take care.

November 15, 2021

Jonathan Lane was so helpful and friendly. I really appreciated him keeping me informed every step of the way! More

by DANIELLE50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras, Travis Langlois
Nov 16, 2021 -

Toyota of Scranton responded

We are delighted you enjoyed working with Jonathan, Danielle. Thank you for the perfect rating of your service experience. Take care.

November 12, 2021

If you want me to continue to evaluate this dealership eliminate this section and requirement More

by PNISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2021 -

Toyota of Scranton responded

Thank you for your comment and 5 star rating. Take care

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