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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,951 Reviews
Call Service Center (570) 740-3457

2,951 Reviews of Toyota of Scranton - Service Center

Sort by
September 27, 2021

Alyssa, Dave, Alan, Steph, and Jonathan are the best to work with in the Service Dept. A great team! More

by BRIAN-BADDICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Sep 27, 2021 -

Toyota of Scranton responded

Brian, Thank you for your comments on our service team. We appreciate your 5 star rating. Take care.

September 27, 2021

It was a wonderful experience during a trying time and we thank you all very much. More

by DALTONDAD67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Travis Langlois, Curt Manck
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Sep 27, 2021 -

Toyota of Scranton responded

Thank you for the 5 star rating on your service visit. We appreciate your kindness. Take care.

September 24, 2021

Always easy to schedule, convenient . Thorough. Professional. Jason treats us like family. Our favorite department More

by LTDTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
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Sep 24, 2021 -

Toyota of Scranton responded

Thank you, LTDTO, for your perfect, 5 star rating of your service experience. Jason does a great job! He is all about providing our guests with the best experience. We are happy to know in your case he succeeded!!! Thanks again. Take care.

September 23, 2021

Everyone was super friendly and my vehicle was done in a timely manner. I am very happy More

by cancherani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Toyota of Scranton responded

Thank you, cancherani, we are delighted you are happy with our service team. Thank you for the opportunity to service your vehicle. We all appreciate the perfect, 5 star rating. Take care.

September 22, 2021

Windshield wipers were replaced during service visit but broke and had to buy new ones More

by NICHOLAS.GASPER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 22, 2021

Very disappointed there is no longer a car wash service after your vehicle service. It was a nice feature. At this particular dealership it was frequently out of service before it was taken out completely. More

by pjz12357
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 23, 2021 -

Toyota of Scranton responded

pjz12357, thank you for letting us know about your experience with our service team. Yes, we had to make some changes and we no longer provide a car wash at your service visit. We do appreciate the opportunity to service your vehicle and intend to offer you the best guest experience. Take care.

September 20, 2021

CALLED ON A THURSDAY MORNING, TOLD THEM EXACTLY WHAT PARTS I NEEDED REPLACED, TOOK THE TRUCK IN ON SATURDAY MORNING, DIDN'T GET IT DONE UNTILL THE FOLLOWING FRIDAY. 2 BRAKE LINES, 1500.00 DOLLARS! ARE Y More

by BHR03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JOHN LANE
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September 20, 2021

Very kind and courteous and on time . And they told me very thing they did More

by MORGS82267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Sep 23, 2021 -

Toyota of Scranton responded

Morgs82267, Alyssa works to provide our guests with the best service experience, and we are delighted you felt that way after servicing your vehicle. Thank you for the perfect, 5 star rating. It is appreciated. Take care!

September 20, 2021

Very kind considerate on time and he told me all the work that they did on my truck More

by MORGS82267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Report | Print
Sep 20, 2021 -

Toyota of Scranton responded

MORGS82267, thank you very much for taking the time to let us know about your service visit. We are delighted all went well and you had a 5 star experience. Take care.

September 17, 2021

No return calls, pompous xxx, not knowledgeable on options, substandard workmanship, lied to!! 5 visits that should have been 2. Very disappointed and dissatisfied with end result. Should have gone to More

by JOSSY_5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Alan Aimer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Curt Manck
Report | Print
Sep 24, 2021 -

Toyota of Scranton responded

JOSSY_5, the last thing we want at Toyota of Scranton is for one of our guests to feel disappointed after visiting our dealership. We apologize for any unnecessary trips to our store. We do understand how valuable your time is and we make every effort to honor your time. It is unfortunate we missed the mark. Thank you for your honesty in this review and we hope you will consider returning to our dealership. Thank you. Take care.

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