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2,994 Reviews of Toyota of Scranton - Service Center
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August 12, 2021
When I arrived I was told my 1 tire wouldn’t last 200 miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not miles and was offered a “deal” on tires. When I said my local mechanic said they were ok until winter she said absolutely not. I told her I would not be ordering tires as I couldn’t afford it. When I left amazingly my tires were all ok now and that one WAS good until winter. Even the printout confirmed it. I have bought multiple brand new cars from this establishment. It was the first time I ever felt lied to, scared into a purchase and like I was being tricked into buying something I didn’t need. It really will make me think about shopping elsewhere and not returning after my Toyota Care has expired. I don’t recall the woman’s name but she was in a small desk area to the left of the large counter. More
by AMY_JOAN
Verified CustomerEmployees Worked With
August 12, 2021
Kacie was so wonderful! Walked me through all the repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working gr repairs. She checked in with me while I waited. I can’t say enough great things about her customer service. As for the cars, they are both working great. So I assume the work done by the mechanics was top notch. We will be in the market for a new Sienna in a few weeks. Hope the sales associate is as wonderful as Kacie! More
by TEACHNOEL
Employees Worked With
August 10, 2021
My experience has not ended. My top of the line model is still at the dealership. This is the second time a problem has stumped the highly trained staff the first time it took months to diagnose a fix I hop still at the dealership. This is the second time a problem has stumped the highly trained staff the first time it took months to diagnose a fix I hope not to get a repeat. More
by Mark7Webster
Employees Worked With
August 10, 2021
I was pleased that I was able to get a shuttle home then back to the dealership when the work was done. Everything was completed in a timely manner. back to the dealership when the work was done. Everything was completed in a timely manner. More
by woddie41
Employees Worked With
August 06, 2021
I don't think they do the multi point inspection. They do print out a nice form for you to look at with green yellow and red blocks. print out a nice form for you to look at with green yellow and red blocks. More
by robdovin
August 05, 2021
One of the reasons I keep coming back to Toyota of Scranton is the great service department. Jonathan my service representative, he was very helpful. Scranton is the great service department. Jonathan my service representative, he was very helpful. More
by PTA4ME
Employees Worked With
Jonathan
August 03, 2021
Excellent service delivered by Chris Ellis. Kind, courteous, and helpful. He kept me informed every step of the way. Prompt and efficient.Will always ask for him. courteous, and helpful. He kept me informed every step of the way. Prompt and efficient.Will always ask for him. More
by conal.clarke
Employees Worked With
Chris Ellis.
August 03, 2021
Service was great but they wanted my trade in 2018 rav 4 awd xle with only 13500 miles. we looked at a 2021 wht rav 4 awd xle and we are willing to give $5000 cash for it. could not come up with a good numb awd xle with only 13500 miles. we looked at a 2021 wht rav 4 awd xle and we are willing to give $5000 cash for it. could not come up with a good number for trade in value and also other discounts to purchase the new rav? More
by THOMASSAVERO
Employees Worked With
Alyssa Esteras
July 30, 2021
Kacie was fantstic. Appt was scheduled in 1/21. There were several texts reminding of the appt and a text to call her if I had any questions. No problems were several texts reminding of the appt and a text to call her if I had any questions. No problems More
by JMESSNER219
Employees Worked With
July 27, 2021
I did not take a replacement car.He promised pick up me I did not take a replacement car. He promised pick up me when mine was ready. He was unable to arrange it on Saturday, they wanted to postpone it un I did not take a replacement car. He promised pick up me when mine was ready. He was unable to arrange it on Saturday, they wanted to postpone it until Monday, and I couldn't do it on Monday. I had to arrange the transport myself to pick up my car. More
by SP6RYX
Employees Worked With
