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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,048 Reviews

3,048 Reviews of Toyota of Scranton - Service Center

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April 26, 2021

I was never told or asked about the recall that is pending for the RAV4. The other thing is when the associate told me that my car was ready and its waiting for me, it was a red Camrey instead of my More

by dkulkarni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Esteras
May 27, 2021 -

Toyota of Scranton responded

Dkulkarni, Our apologies for any oversight on informing you of an open recall. We would like to make an appointment for you to have the recall completed and will reach out to you. Also, apologies on the miscommunication regarding your vehicle. We work to provide the best in guest experience and we are sorry if you left our dealership feeling disappointed. We will reach out to you to make the recall appointment. Take care

April 26, 2021

I had a wonderful experience with Joe he treated me with respect and found me a car I could manage. I absolutely love my 2017 Toyota Camry. It was hard giving up my Toyota Rav but I had to. Thanks to Joe an More

by Christine Leone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Apr 26, 2021 -

Toyota of Scranton responded

Christine, enjoy your new Camry. Thank you for taking the time to let us know about your buying experience. Our team is here to help! Take care.

April 25, 2021

Easily took care of problem. I knew how long the job would take and was offered refreshments to help the time go by. When finished it was in the offered time. More

by PICANTE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Dudascik
Apr 26, 2021 -

Toyota of Scranton responded

Picante, thank you for letting us know about your service visit. We are thrilled all went well. Take care.

April 22, 2021

The last service was not satisfied as I expected. Therefore I was not happy and the service was average. The computer system was not working right, so the recall for fuel pump was not required. But, More

by VINSIXIENG
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Toyota of Scranton responded

We are sorry if you were disappointed at your last service visit. Please contact our Vice President of Guest Experience, MJ Preno, to further discuss your comments. You can reach MJ at 570.702.8776. Thank you. Take care.

April 22, 2021

They are very customer service oriented. Communicate well to let you know how long your vehicle will take and when it will be ready. Waiting area is very clean and spacious. More

by MCENCETTI
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Toyota of Scranton responded

Mcencetti, we strive to maintain our dealership so guests are comfortable when waiting. Thank you for taking the time to review your recent service visit. We are thrilled all went well. Take care.

April 21, 2021

Prompt courteous service. Advisor was very helpful and friendly. Waiting area is very comfortable. Rest rooms are clean. Can’t say enough about the organization. Review website is a pain in the xxx More

by GLENNESTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2021 -

Toyota of Scranton responded

Our main goal is to provide the best guest experience. A major component of our goal is to maintain our dealership so our guests feel safe, comfortable, and welcome. Thank you, Glennestes, for the awesome review and 5 stars. Take care.

April 21, 2021

Love my toyata, People are alwalys letting me know how much I love my car. Excellent service, Pleasent service. Friendly people, know what what I need. More

by THATSAMORI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras, Edward Rewt , Curt Manck
Apr 23, 2021 -

Toyota of Scranton responded

thatsamori, thank you for the fantastic review and perfect, 5 star rating. We are just delighted. Take care.

April 20, 2021

Excellent always very professional and personable. Can’t say enough about the organization. They answer all questions and keep you informed. I have never had any complaints getting my truck serviced More

by GIORDANO_ANNE0717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Apr 23, 2021 -

Toyota of Scranton responded

Anne, we are delighted to see we earned the top rating. Thank you. We are thrilled your service visit went well. Thanks so much. Take care.

April 19, 2021

Honest and reliable,Company They are ready for the customers when they arrive and There is a comfortable waiting room with everything the customers need. More

by omar78rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Rewt
Apr 23, 2021 -

Toyota of Scranton responded

We appreciate your review and the 5 star rating. Thank you, omar78rivera. We wish you all the best with your new vehicle. Take care.

April 17, 2021

Everything went well today. Mary Jo Preno in Customer Service is always a pleasure to deal with. She and people like her is why I continue to buy Toyotas. More

by aferdyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2021 -

Toyota of Scranton responded

Thank you aferdyn for letting us know about your recent visit and your experience. We are honored to know you rated us 5 stars. Take care.

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