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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,003 Reviews

3,003 Reviews of Toyota of Scranton - Service Center

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March 17, 2021

First time I have found engine oil all over the engine compartment. Evidently they didn’t use drain around filter and left it run down, when engine started fan blew it all over. More

by JEM21036
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

Jem21036, so sorry that happened. Did we take care of cleaning your engine? Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss. You can reach her at 570.702.8776. Thanks so much.

Mar 18, 2021 -

JEM21036 responded

No the next day I found oil on my garage floor,that’s when I seen what happened next time I will look under hood before leaving the Dealership.

March 17, 2021

Service there is always top notch. The service advisors are all friendly courteous and professional. Wouldn’t buy a car anywhere else. This is my fourth Camry I bought there. More

by wampac56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

wampac56, thank you for your loyalty. We appreciate it. Also glad to know you are lifetime customers...that is our goal. Thank you. Take care.

March 17, 2021

First time there and it was good. Almost bought a new car too. Didn’t wait too long. Nice waiting areaaaaaaaaaaa. This sucks tho that I have to More

by mikesr2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Mike, thank you for the great rating. All the best to you. Take care.

March 17, 2021

Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Booked too many appointments Book More

by KENNYK325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2021

The associate was polite, had to remind them to check the warranty again before they billed me $1100. Dislike that you can only talk to one assigned person about you're vehicle. More

by Nepa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Nepa, if you need assistance please ask. If you would like to speak to someone specific do not hesitate to ask for them when you are here. We will try our hardest to accommodate your requests. Thank you.

Mar 18, 2021 -

Nepa responded

It wasnt that i wanted to speak to someone specific. I was told i could only speak to one person about my service, kept on hold for over 10 minutes, or sent to voicemail. All i needed was someone, anyone to just say it was finished. Every time i asked i was instructed that i needed to speak directly to my personal adviser.

Mar 18, 2021 -

Toyota of Scranton responded

That is not how we want to treat our guests. Our apologies. Would you please give our Vice President of Guest Experience, Mary Jo Preno, a call. You can reach Mary Jo at 570.702.8776. Your feedback is greatly appreciated.

March 16, 2021

Smooth lease transaction. Fast turnaround on the lease. Everything was ready to go when we came in for the signatures. Professional sales person Corey was on top of the deal. More

by Joe25
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton, Ryan Cali
Mar 18, 2021 -

Toyota of Scranton responded

Thank you, Joe25, for your 5 star rating and great review. We are happy to know you enjoyed working with Corey. He wants to make your experience memorable. Enjoy your new vehicle. Take care.

March 16, 2021

The service is gone down here at one time they used to wash our vehicles. My truck has a bumper to bumper warranty but after five months I was told my wiper blades didn’t work properly and I was suckered More

by Co2jimmyT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kacie Greico
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Co2jimmyt, thank you for letting us know about your recent service experience. We are sorry you were disappointed. Please know we want you to remain our customer and will work very hard at retaining you. Thank you. Take care.

March 16, 2021

It was fast service, no hassle and very professional. I received multiple reminders for my appointment, which I appreciated. They did a very good job. More

by COREYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Toyota of Scranton responded

Coreys, We are happy to hear you appreciate the service reminders. Thank you for the top rating. Take care

March 16, 2021

Great service I will not take my car anywhere else! Easy scheduling, friendly service, and quick service. We have never had an issue with this dealer. More

by CCOLON254
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Mar 18, 2021 -

Toyota of Scranton responded

CColon254, we all appreciate your loyalty to our dealership. We want to earn your business and respect. Thanks so much. Take care

March 14, 2021

We recently had our Rav4 painted after the original paint began to wear off. Many thanks to Stefan , Bernadetti, and the staff in The Body Shop. Nice Job! Thanks to Curt for his assistance, too! More

by OMALL6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, Bernadetti, Curt Manck, Bernadine Welcome, Curt Manck
Mar 15, 2021 -

Toyota of Scranton responded

Thanks so much, Omall6, for the awesome review and top rating for our Collision Center. Curt, Stefan and Bernadine want to make your experience very positive. We are delighted you are happy with the entire experience and the outcome. Take care.

Mar 15, 2021 -

OMALL6 responded

5 stars to Stefan Osecki, too! :)

Mar 15, 2021 -

Toyota of Scranton responded

I will relay your message. Thank you, omall6.

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