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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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February 05, 2021

Love this place (Service Dept) - such nice, professional and go-the-extra-mile folks and attitudes! They certainly do work hard on the customer’s behalf. More

by lynn.c.dawes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Feb 05, 2021 -

Toyota of Scranton responded

Thank you, Lynn, for taking the time to let us know about your service experience. We are thrilled you enjoy servicing with us, and look forward to your next visit. It is our pleasure to work with you. Take care.

February 05, 2021

They refused to hold up there side of the deal on about everything. Damaged my suv when they worked on it and didn’t fix it. They also made multiple promises when I bought my car and never held up there si More

by BRANDON.DEFORGE27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Morrow
1.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
3.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2021

They did all that I asked for in the visit. I had to leave it since I couldn't wait around for all that needed to be done. Nothing major was done on this visit but it was done within the time promised. More

by PSUWILDCAT
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 07, 2021 -

Toyota of Scranton responded

PSUWILDCAT, we want it to be an easy process. Just check in and go. We will do the rest. Thank you for taking the time to let us know all about your service experience. We hope to earn 5 stars at your next visit. Take care.

February 03, 2021

Everyone was very pleasant to talk to.. James was very nice explain everything to me that has to be done.., thanks everyone for the great experience More

by LISAK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Toyota of Scranton responded

Thank you, LisaK2, for your perfect, 5 star rating of your experience at our dealership. We are thrilled James was able to assist you and explain exactly what was completed on your vehicle. Enjoy your vehicle and we look forward to working with you for many years to come. Take care.

February 03, 2021

Great exp. always treated like a friend even though I am G reat exp. always treated like a friend even though I am not known personally. They asked me many times if I needed anything even though they knew I More

by YAN7KEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Mercado.
Feb 04, 2021 -

Toyota of Scranton responded

YAN7KEE, Thank you for your loyalty to our dealership....12 vehicles!!! We are delighted to know you and Alan had a great chat about the Yankees and you felt comfortable at our dealership. Thank you for the perfect, 5 star rating. Take care, and we look forward to your next visit.

February 02, 2021

Very friendly and helpful.Service was quick Waiting Very friendly and helpful. Service was quick Waiting area was clean and spacious Check in was efficient and my representative was knowledge More

by MLORINGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Feb 02, 2021 -

Toyota of Scranton responded

MLORINGER, it sounds like an amazing service visit. Thank you for taking the time to let us know how everything worked out. We are thrilled your time was honored and service was quick. Take care. We look forward to your next visit.

February 02, 2021

Toyota of Scranton is and has an excellent service center. Very friendly and courteous to all your needs. Also excellent waiting area and very clean. Restrooms are also kept very clean which is an ass More

by PINKY22849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Toyota of Scranton responded

thank you, Pinky22849, for your comments on the cleanliness of our dealership. That has been our top priority since the dealership opened. We have a cleaning team at our dealership 2 times per day to ensure our guests and our team are safe. We are so pleased with your kind comments. Thank you.

January 31, 2021

Always a pleasant experience .I would highly recommend Toyota of Scranton to anyone for service and sales.I made the switch from Chevrolet and I’m glad I did More

by SDAVIS139
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Toyota of Scranton responded

SDAVIS139, we are delighted you made the switch to Toyota. Welcome to the Toyota of Scranton family. We all appreciate your recommendation and perfect score. Thank you so much. Take care.

January 27, 2021

fantastic service center, efficient, fast, and very much in tune with the customer. Keep us informed in a timely fashion on how the repairs were progressing. Best crew for servicing your vehicle. More

by PEPPARUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Toyota of Scranton responded

Pepparue, we are thrilled your service visit met your expectations. We are here for all your automotive needs. Thank you for the recommendation and 5 star rating. Please take care.

January 27, 2021

I dont remember who all i interacted with to give them credit. But they were all nice, professional and i was in and out quicker then expected. It was a simple check up and tire rotation. No upsell. No no More

by TONYTIGER29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Feliciano
Feb 01, 2021 -

Toyota of Scranton responded

Tonytiger29, we are not offended in the least. We really appreciate the fact you took the time to let us know about your experience. Thank you . Please take care.

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