Back

Toyota of Scranton - Service Center

Scranton, PA

4.6
2,947 Reviews

2,947 Reviews of Toyota of Scranton - Service Center

Sort by
October 30, 2020

I trust Toyota. They are very professional and courteous. They always answer any questions that I might have. I feel that my car is in good hands there. More

by EEECLIPSE
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 30, 2020 -

Toyota of Scranton responded

EEECLIPSE, Thank you for the perfect, 5 star review. We all appreciate your kind words on your service experience. Take care and stay safe.

October 29, 2020

Stephanie was very nice, kept us informed of how long everything was going to take. What was going on with our car. This is our third vehicle we purchased at this dealership, we have always been treated More

by susanpitoniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Toyota of Scranton responded

Susan, Thank you. Stephanie is an asset to our Service Team. She strives to provide the best service for our guests. We also thank you for your loyalty to our dealership. Take care.

October 28, 2020

Service there was best I ever had at a dealership I would recommend to any family or friends looking to purchase a new or used vehicle More

by plmorvan@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Toyota of Scranton responded

Plmorvan, we love it when our customers recommend us to their family and friends. Many thanks. Enjoy your new vehicle. Take care and stay safe.

October 28, 2020

Alyssa is the best ....she has outstanding customer service....now i only deal with her. She keeps me updated and always gets me in and out as promised More

by Patti R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 29, 2020 -

Toyota of Scranton responded

Patti, Thank you for the perfect, 5 star review. Alyssa is devoted to providing our customers with the best customer service. Thank you for recognizing her commitment to our customers. We are delighted you had an outstanding service visit. Take care and stay safe.

October 27, 2020

I gave 5 stars when I purchased my car, now I would give you 0 if possible. They sold me over 4,000 dollars worth of warranties which aren't worth the paper they are written on. The roadside assistance will More

by LINDACNA1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I purchased the Jeep with Brad who smart boy is no longer there.
October 27, 2020

Tiffany in the service department was so helpful and understanding! Very thankful for her help and guidance. She ensured that my Tundra was serviced in a timely manner with great communication with upda More

by JOSHUA CAR.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Toyota of Scranton responded

Joshua, thank you for servicing your Tundra at our dealership. Tiffany is an asset to our Service Team. She understands the value of time for our guests and works very hard at honoring guests' time. Thank you. We look forward to your next visit. Take care. Be well and stay safe.

October 25, 2020

I am always completely satisfied with the Toyota of Scranton service. Very kind and great team. I recommend them 100 %. Thank you guys for your service. More

by Beth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
October 25, 2020

Told on the low tire light was on and they told me they couldn't find nothing with it it's still on in a new car More

by JEANBITLER21
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Wayde Weisleder
Oct 26, 2020 -

Toyota of Scranton responded

Jeanbitler21, our apologies for not fixing the tire issue. One of our team members in the service department will reach out to you today to discuss. Thank you. Take care.

October 25, 2020

Great shopping experience. Great maintenance experience. The sales people are not high pressure. The service people are extremely diligent and helpful. I like being able to wait for my vehicle when it is More

by JEFF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Weinberger, Jenna Sledzinski , Alyssa Esteras
Oct 26, 2020 -

Toyota of Scranton responded

Jeff, many thanks for an awesome review and perfect, 5 star rating. We all appreciate your feedback. Take care. All our best to you.

October 25, 2020

Had my bumper painted twice...2nd time....it came back damaged.....not going back....Salesman Doug...and fiance guy Allen S.....are quality people.....JB....terrible More

by JOEYBOSOX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duug and Allen S. were great
Oct 27, 2020 -

Toyota of Scranton responded

Joeybosox. sometimes when purchasing a previously owned vehicle there are items that need to get addressed after the sale. We have been working with you to address your issues, and it is always our intent to reach a reasonable resolution that is win/win for both parties involved. We informed you we can look at your vehicle this week, which we intend to keep our word. We hope you will also keep your word. All the best. Take care.

Oct 27, 2020 -

JOEYBOSOX responded

Keep my word?......I was promised paint work.......I purchased the Sentinel protection for $695...What I received is a damaged bumper.....and told by James Brown to get some touch up paint...Kevin took over and wants me to come back for the 3rd time.....who's not keeping promises? I purposely brought my friend Dan who witnessed and can back up everything I claim.

...
159
...