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Toyota of Scranton - Service Center

Scranton, PA

4.6
3,006 Reviews

3,006 Reviews of Toyota of Scranton - Service Center

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December 28, 2020

I feel like every time we take the car to be serviced there is always over $1,000 worth of additional things that "need" to be done. I did not have it done because I feel like it is overpriced. I use to More

by toyotahigh1
Recommend Dealer
No
Employees Worked With
Kacie Greico
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Toyota of Scranton responded

toyotahigh1, thank you for taking the time to express your concerns regarding your service visit. We are sorry to hear you no longer enjoy servicing at our dealership. Our intent every day is to provide our guests with the best service so their Toyota remains safe and reliable. Please contact our Vice President of Guest Experience, Mary Jo Preno, to discuss your comments. Your feedback is welcomed. Thanks again. Take care.

December 24, 2020

The service was awesome customer service was great. I just thought the price was high but other than that it was a great experience. Wish I can have a little bit of a discount More

by conrad_castanares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Dec 26, 2020 -

Toyota of Scranton responded

Conrad, thank you for the review and the favorable comments. Our Service Team is here to offer assistance whenever needed. After reading your comments, we checked and there were no charges for your recent service visit. Are you referring to that visit? Please let us know. Thank you again. All the best to you.

Dec 26, 2020 -

conrad_castanares responded

Hey. Yes there was no charge on the recent service but I was offered the adjustment on the rear brakes and changing the windshield wiper. Just for the windshield wipers, they told me the price was $50. Autozone has cheaper prices for windshield on that I was just thinking that maybe I would get a discount on my next visit if I do both my windshield wiper and rear adjustment since I also have a premium toyota care plan with you guys :) 100% loyal customer here :)

December 21, 2020

Stephanie was great especially since my rental car I arranged a week earlier wasn’t there. She went above and beyond so I wasn’t late for work More

by SGRAB49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Toyota of Scranton responded

SGRAB49, Our apologies for any inconvenience you experienced with regards to the loaner vehicle. We are pleased to know how Stephanie was able to assist. Thank you for the perfect, 5 star review. Our service team appreciates you taking the time to let us know about your experience. Take care.

December 16, 2020

Service was excellent as usual. Outstanding in every aspect. Dave was over accommodating in an emergency situation when I really needed it. Because my vehicle had a difficult problem they were kind enou More

by KENG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

KENG, we do understand what it is like to have a problem with your vehicle, and how frustrating that can be. Dave understands how important time is for our guests and we are delighted he was so helpful in your situation. Thank you for taking the time to let us know how everything worked out for you. We do appreciate the perfect, 5 star rating and review. Take care.

December 16, 2020

Left dealership next day had to pay to get my brakes bled .And I know they never test drove my truck miles in and miles out where the same More

by CBARTOCCI2848
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Burgess
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 15, 2020

As always, excellent service. Employees are so friendly and professional. I appreciated employees following Covid precautions. They all wore masks and had glass on the counters to separate people. This More

by joansjunk2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

Thanks Joan for the perfect, 5 star review. We are taking every necessary precaution during this time. We want our guest to feel safe while at our dealership. Many thanks. Take care and be well.

December 14, 2020

Service appointment had a quick and easy check in process. Proper precautions were taken, it was a little difficult to hear the service desk staff with the plexiglass divider and external noise, but More

by KHIM6636
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Toyota of Scranton responded

KHIM6636, We want to make it easy for you to service your vehicle at our dealership. Thank you for taking the time to let us know about your experience. Our team is here to assist. Many thanks for the perfect, 5 star review. We all appreciate your kindness. Be well and take care.

December 13, 2020

What an amazing dealership! Friendly, kind and excellent customer service! They accommodated everything I needed in an SUV from the price and safety features for my first new car! Excellent! More

by MASUCCI.S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Sweeny
Feb 01, 2021 -

Toyota of Scranton responded

How exciting...your 1st new car! Congratulations. Enjoy for many miles. We look forward to serving your for many years. We are thrilled we earned a 5 star rating. Take care.

December 10, 2020

I have worked with Stefan Osecki several times in past four years. He is excellent service advior, I would highly recommend him for anyone who needs body work. More

by SHOLST1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stefan Osecki, five star rating
Dec 18, 2020 -

Toyota of Scranton responded

Sholst1, Stefan and the entire Collision Center team, want to make it easy and pain free when your vehicle needs repair. Thank you for acknowledging that fact, and for the perfect, 5 star rating. It is appreciated. Take care. All the best to you.

December 10, 2020

I waited 20+ minutes just to check in. Was told I waited 20+ minutes just to check in. Was told different prices to have a remote car starter installed and I was overcharged for a tire plug. More

by MEGLUP1121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curt Manck
Feb 01, 2021 -

Toyota of Scranton responded

Meglup1121, we do have a new check in process and it does improve daily. Thank you for your update. We hope you had an adjustment on your charges. If you need to speak to someone about that please contact Mary Jo Preno, Vice President of Guest Experience to further discuss. Mary Jo is at the dealership and her direct number is 570.430.1864. Please give her a call. Thank you

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