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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,948 Reviews

2,948 Reviews of Toyota of Scranton - Service Center

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October 25, 2020

Had my bumper painted twice...2nd time....it came back damaged.....not going back....Salesman Doug...and fiance guy Allen S.....are quality people.....JB....terrible More

by JOEYBOSOX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
4.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Duug and Allen S. were great
Oct 27, 2020 -

Toyota of Scranton responded

Joeybosox. sometimes when purchasing a previously owned vehicle there are items that need to get addressed after the sale. We have been working with you to address your issues, and it is always our intent to reach a reasonable resolution that is win/win for both parties involved. We informed you we can look at your vehicle this week, which we intend to keep our word. We hope you will also keep your word. All the best. Take care.

Oct 27, 2020 -

JOEYBOSOX responded

Keep my word?......I was promised paint work.......I purchased the Sentinel protection for $695...What I received is a damaged bumper.....and told by James Brown to get some touch up paint...Kevin took over and wants me to come back for the 3rd time.....who's not keeping promises? I purposely brought my friend Dan who witnessed and can back up everything I claim.

October 23, 2020

Always very professional and polite. Tiffany is always pleasant. No problems just a service check and tire rotation. Was given the option to do an alignment but refused until new tire are installed. More

by DWALLACE6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Toyota of Scranton responded

DWALLACE6, We are here to offer you as many options as possible when it comes to the maintenance of your vehicle. Thanks for the awesome review and 5 stars. Tiffany is the BEST! Thanks for giving her a shout out. All the best to you and your family. Take care.

October 22, 2020

Alyssa was amazing! I always call the service department here the car spa. Well, before COVID shut down the complimentary car wash. They are so friendly, greet you at the door, explain everything thoroughly More

by Pfafffamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 22, 2020 -

Toyota of Scranton responded

Thanks so much, Pfafffamily for your beautiful review and recommendation. We are truly grateful for the perfect, 5 star rating and your kind words regarding Alyssa's performance. We look forward to your next visit. Take care.

October 21, 2020

We have bought three cars from your dealership and we have been very satisfied with part of your dealership. The employees are great. Very experienced and very understanding. That’s why we keep coming ba More

by BOBSPECS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 22, 2020 -

Toyota of Scranton responded

Bobspecs, we all appreciate your long time loyalty to our dealership. Thank you for the perfect, 5 star review. We are so pleased. Many thanks. Take care.

October 20, 2020

excellent service and salesman very professional and helpful was very satisfied and timeline was excellent for service done. also all employees are courteous and helpful for the next appt More

by KEDRJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Toyota of Scranton responded

Thank you, KEDRJ for taking the time to write this review and the 5 star rating. We appreciate your kindness. Take care.

October 20, 2020

Experience was excellent!! Brian Burgess my salesman was extremely knowledgeable and helpful. All staff were professional and friendly. The process was fast and easy. The most stressful part was choosing wh More

by MMMYERSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2020 -

Toyota of Scranton responded

mmmyerski, thanks so much for your loyalty to our dealership. We all appreciate your kindness. We are delighted to know Brian was so helpful with your buying experience. Enjoy your new ride! Take care.

October 18, 2020

Scranton Toyota gets my appointment when I need it, cover everything I need done and more, I drive a lot and need responsible people to take care of my car More

by RFLYNN2905
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Toyota of Scranton responded

Thank you, Rflynn for the great review and 5 star rating. We are here to help with all your automotive needs. Do not hesitate to reach out to us. Take care.

October 18, 2020

Very professional, very quick, and they even kept in touch every step of the way. I’m new to owning anything somewhat nice so they even walked me through how my warranties work and everything. More

by TRISTONFARRELL
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alyssa Esteras
Oct 19, 2020 -

Toyota of Scranton responded

TRISTONFARRELL, I am delighted our staff was so helpful. Welcome to the Toyota of Scranton Family. We are here if you need us! Take care. Thank you for the awesome review.

October 18, 2020

Friendly and very professional. Clean and fast service. Great all around. Staff was very helpful was very straightforward with explaining everything. Would highly recommend for services. More

by TAYLORNEIGHBORHOODCRIMEWATCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Travis Langlois
Oct 19, 2020 -

Toyota of Scranton responded

Thank you for the perfect, 5 star review and your recommendation. It is appreciated. Take care.

October 16, 2020

The waiting is getting longer and longer. The car wash seems to be always broken. The bath rooms are very clean and the service is good. More

by JANDPMCS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
Oct 17, 2020 -

Toyota of Scranton responded

JANDPMCS, that you for your feedback. We suspended the car wash due to Covid-19. It is for your safety and the safety of our employees. Thank you for you comments on our dealership and the service you received. We apologize for the lengthy wait time. Take care.

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