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3,013 Reviews of Toyota of Scranton - Service Center
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November 12, 2020
Just changing my oil took over 2 hours. Wish it had been quicker...as it has been in the past. They did a great job otherwise. quicker...as it has been in the past. They did a great job otherwise. More
by Zenee
Verified CustomerEmployees Worked With
November 11, 2020
Very accommodating in scheduling appointments and very professional in treatment of customer and vehicle. Everything is explained and done in a reasonable amount of time. professional in treatment of customer and vehicle. Everything is explained and done in a reasonable amount of time. More
by CRAIGO8
Employees Worked With
November 11, 2020
Car leaked oil all over garage floor after a oil change had to have it towed big mess and inconvenience very disappointed it never happened at monroe had to have it towed big mess and inconvenience very disappointed it never happened at monroe More
by CMELUMI
Employees Worked With
November 09, 2020
Good experience great staff kept me informed throughout my wait. Service staff Have always been curious from start to finish. Keep up the good work. my wait. Service staff Have always been curious from start to finish. Keep up the good work. More
by MSED175
November 09, 2020
Brian and Jenna were awesome with their level of customer service provided. It was a real pleasure working with both Brian and Jenna. Brian’s crazy responsiveness and Jenna’s assistance working through the service provided. It was a real pleasure working with both Brian and Jenna. Brian’s crazy responsiveness and Jenna’s assistance working through the financing stuff were over the top. More
by DRBEAUCHE1
November 07, 2020
I was extremely impressed by my 30 day checkup. Alyssa Esteras was assigned to me and my truck. She made me feel like I was important and that she was going to track my maintenance needs and keep me infor Esteras was assigned to me and my truck. She made me feel like I was important and that she was going to track my maintenance needs and keep me informed at every step of the way. And she delivered and also the maintenance department delivered. VERY IMPRESSIVE! She deserves a raise. I am so happy with the service I received. Keep up the great work. More
by DWHCPORET
Employees Worked With
Alyssa Esteras
November 07, 2020
We brought in our Rav 2019 for a maintenance check, oil change, and whoever changed the oil forgot to tighten the plug and oil was leaking all over the oil pan and finally onto our driveway. Which was a v change, and whoever changed the oil forgot to tighten the plug and oil was leaking all over the oil pan and finally onto our driveway. Which was a very stupid mistake. I would think that tightening the plug was step 1 after taking out the old oil. This could have cost us to lose our engine. We are very disappointed with the maintenance department and will likely think twice about bringing in our Rav for any future maintenance appointments. More
by LEX.55
Employees Worked With
Wade Weisleder
November 06, 2020
Not this time the man Alan there I left 10 phone calls text messages and he never returned her calls I was the first time this is my sixth Bill Colbert and we should talk to that boy text messages and he never returned her calls I was the first time this is my sixth Bill Colbert and we should talk to that boy More
by greenmtnjim
Employees Worked With
November 05, 2020
Our remedy to our problem was fixed quickly. Alan Aaimer was very friendly & followed thru until our total resolution. The restaurant @ the dealership has delicious food. was very friendly & followed thru until our total resolution. The restaurant @ the dealership has delicious food. More
by BET136
Employees Worked With
November 05, 2020
It is the dealership I use all the time when I need my vehicle serviced. I have never been disappointed in their service, promptness, friendliness and professionalism. vehicle serviced. I have never been disappointed in their service, promptness, friendliness and professionalism. More
by litchpal
Employees Worked With
Wayde Weisleder
