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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,952 Reviews

2,952 Reviews of Toyota of Scranton - Service Center

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March 15, 2020

Love this dealership because they are so dog friendly and they do a lot for the community. Sales is knowledgeable and everyone is very nice More

by DAK409dak
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2020 -

Toyota of Scranton responded

Thank you so much DAK409dak for your recommendation and perfect,5 star review. We welcome our furry friends! Take care and thanks again.

March 13, 2020

Very Quick Polite staff Great service. Adequate staff to handle customers. Kept me informed during repair process. Everything explained to me upon purchase was a try state More

by stacys317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
Mar 13, 2020 -

Toyota of Scranton responded

Thank you for the wonderful review and feedback! We are pleased you had great experience!

March 11, 2020

The team was very knowledgeable, helpful, and responsive. They took the time to explain everything and answer my questions. Thanks so much for the repair. More

by JDDUBBELDE
Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski, Curt Manck
Mar 11, 2020 -

Toyota of Scranton responded

Thank you for such a wonderful review and 5 star rating!

March 11, 2020

I bought my truck here for a good price. However when I went in to get an oil change they told me I have a leak in the head gasket and wanted to charge me $2000 for it. I declined the service and went to a More

by Trains160
Recommend Dealer
No
Employees Worked With
Maxx Broden
Mar 11, 2020 -

Toyota of Scranton responded

Trains160, We are sorry to hear your experience here at Toyota of Scranton did not meet your expectations. Your comments are of concern to us and we would like the opportunity to address your issues and concerns further. When you have a moment, can you please call Mary Jo Preno, Vice President of Guest Experience (570.702.8776) or Tara Perri, Guest Experience ( 570.702.8668) at your earliest convenience. We thank you for your feed back and look forward to hearing from you!

March 11, 2020

Fixed the Problem...no charge Found & fixed the problem (low tire pressure warning-3rd time in about 3 months). Found that it was a bad sensor & fixed the problem at no charge !! More

by elviraweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bianca
Mar 11, 2020 -

Toyota of Scranton responded

Thank you for the wonderful feed back and great 5 star review!!

March 11, 2020

Always friendly with great service. I been driving Toyota’s since 1975 and always looked forward to the next new model advancements. I owned many 4Runners starting in 1990 their a great More

by Vincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Kirkpatrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianne Cucura
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maxx Broden, Jeffrey Felkowski, Curt Manck
Mar 11, 2020 -

Toyota of Scranton responded

Vmj, Thank you for your feedback, loyalty to our business and great rating! You are a valued customer!

March 10, 2020

My car won’t start When I contacted my service advisor she immediate let me know that I would be cared for. She also told me to call for a tow. When I arrived she immed More

by SHARONMCD1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m so happy that Toyota of Scran has female service advisors!
Mar 10, 2020 -

Toyota of Scranton responded

Sharon, Tiffany is all about taking care of customers especially when there is an issue with their vehicle. Thank you for your perfect, 5 star rating. We hope all is well with you and your vehicle. See you at your next visit!

March 08, 2020

Great and friendly and knowledgeable. Clean and fast. Walked me through everything that was happening with my car and my needs. Would recommend my friends to go here. More

by TAYLORNEIGHBORHOODCRIMEWATCH
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2020 -

Toyota of Scranton responded

thanks so much for the 5 satr rating and recommendation. We certainly appreciate your business. Take care.

March 08, 2020

Service is top notch. Very friendly and accommodating. They make you feel at home Toyota of Scranton makes the difficult easy They’re the best More

by KENG
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Brzegowski
Mar 08, 2020 -

Toyota of Scranton responded

Keng, our goal everyday is to provide the best possible customer service. Thanks for the 5 star rating. We look forward to your next visit. Be well.

March 08, 2020

Excellent! I had some work done at the Collision Center. Everything went really well. They really went out of their way to make sure that it was a positive expe More

by jmasters961
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernadine Welcome
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stefan
Mar 09, 2020 -

Toyota of Scranton responded

Thank you for the great review and recommendation for our Collision Center. We certainly appreciate your business. Take care.

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