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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,548 Reviews
Call Service Center (570) 740-3457

2,548 Reviews of Toyota of Scranton - Service Center

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November 17, 2022

Service above expectations. , friendly and timely. I was surprised and well satisfied with service performed. More

by JOHNTOPALANCHIK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2022 -

Toyota of Scranton responded

Hi John, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 16, 2022

They go the extra mile to ensure a smooth service. I enjoy the free car ridevto run errands. More

by SGRILLO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Hess
Report | Print
Nov 17, 2022 -

Toyota of Scranton responded

SGRILLO2, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 16, 2022

Always great service by great people . Very friendly and helpful every visit is very comfortable in their beautiful lounge. More

by LNSEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2022 -

Toyota of Scranton responded

LNSEC, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 11, 2022

Polite and efficient our tech was helpful love this dealership Hope to continue with leasing Need more selection though More

by RICHNBAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Nov 11, 2022 -

Toyota of Scranton responded

RICHNBAR, Thank you for taking the time to provide feedback on your recent experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 10, 2022

I can't thank David the service advisor enough for taking care of my tire concern today. He got me right into the shop and I was out within 20 minutes. Always good and courteous service. Thank you again More

by Lori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 11, 2022 -

Toyota of Scranton responded

Lori, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are thrilled David was so helpful and had you in and out in no time. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

Helpful
November 04, 2022

Great experience each time I take my Rav4 in for maintenance. The waiting area is clean and the coffee is always good. More

by ECCJC2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2022 -

Toyota of Scranton responded

ECCJC2, We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 03, 2022

Toyota of Scranton is focused on the customer. Something I greatly appreciate. Everyone has been extremely helpful! Thank you! More

by ROARING_LION
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Perino
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Nov 03, 2022 -

Toyota of Scranton responded

ROARING_LION, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
November 02, 2022

Jason was great but a bad part will make me have to return again for repair. I paid 63K and am unhappy that this part broke in the first place. The next day, Jason had a part overnighted and installe More

by LNSEC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Morrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason was great
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Helpful
October 29, 2022

Very pleasant experience. Coffee was great. Were keep informed of progress and service was quick. More

by marilyn.palk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Ellis
Report | Print
Oct 31, 2022 -

Toyota of Scranton responded

Hi Marilyn, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I am happy to hear you enjoyed working with our service team and all went well. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Helpful
October 28, 2022

Toyota vehicles are so reliable, they dont need frequent service, but when they do, Toyota of Scranton is the best. Wont buy any other vehicle or go anywhere else for service. More

by POET0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan "Vegas"
Report | Print
Oct 28, 2022 -

Toyota of Scranton responded

POET0, Thank you for taking the time to offer feedback on your recent service visit. I am thrilled to see our service team was so helpful. Thanks for letting us know! Again, thank you for being our customer. We value you and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranon

Helpful
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